Toshiba 5520c manual Store to e-Filing

Page 105

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Code

Problem Description

Corrective Action

 

 

 

 

Failed to connect to network destination. Check

Make sure that the network folder is shared in your

 

destination path.

network and retry the scan. If the error still occurs, ask

2D62

 

your administrator to check whether the IP address or

 

 

path of the server is correct. Also make sure that the

 

 

server is operating properly.

 

 

 

2D63

Specified network path is invalid. Check destination

Make sure that you specify the correct network folder

path.

and retry the scan.

 

 

 

 

 

Logon to file server failed. Check user name and

Make sure that you specify the correct user name and

2D64

password.

password to logon the file server, or you specify correct

 

 

file server. Then retry the scan.

 

 

 

2D65

There are too many documents in the folder. Failed in

Delete the data in the local storage folder in the

creating new document.

equipment and retry the scan.

 

 

 

 

2D66

Failed to process your job. Insufficient storage space.

Delete the data in the destination folder in the

 

equipment and retry the scan.

 

 

 

 

 

2D67

FTP service is not available

Ask your administrator whether the FTP service is

 

configured correctly.

 

 

 

 

 

2D68

File Sharing service is not available

Ask your administrator whether the SMB protocol is

 

enabled.

 

 

 

 

 

2DA8

The HDD is running out of capacity for the shared folder

Delete the unnecessary data in HDD.

 

 

 

2DC0

Job canceled

(Job was canceled.)

 

 

 

2DC1

Power failure occurred

Make sure that the power cable is connected properly

 

and it is inserted securely. Resend the job.

 

 

 

 

 

Store to e-Filing

 

 

 

 

 

2A10

Failed to acquire resource.

Retry the scan.

 

 

 

2A20

System fatal error.

Turn the power OFF and then back ON. Retry the scan.

2A40

 

 

2A50

Job canceled.

(Job was canceled.)

 

 

 

2A51

Power failure occurred.

Make sure that the power cable is connected properly

 

and it is inserted securely. Resend the job.

 

 

 

 

 

2B10

There was no applicable job.

Retry the scan.

 

 

 

2B11

Job status failed.

Retry the scan.

 

 

 

2B20

Failed to access file.

Retry the scan.

 

 

 

2B21

Message size exceeded limit or maximum size.

You are sending too many documents at a time. Send

 

your documents separately.

 

 

 

 

 

2B30

Insufficient disk space.

Delete unnecessary documents in e-Filing and try

 

again.

 

 

 

 

 

 

Failed to access Electronic Filing.

Make sure that the specified e-Filing or folder exists. (If

 

 

not, this error would not occur.) Delete the specified e-

2B31

 

Filing or folder and reset them. Retry the job in error. If

 

 

the specified e-Filing or folder cannot be deleted,

 

 

contact your service representative.

 

 

 

 

Failed to print Electronic Filing document.

Make sure that the specified document exists. (If not,

 

 

this error would not occur.) Delete the specified

2B32

 

document and reset them. Retry the job in error. If the

 

 

specified document cannot be deleted, contact your

 

 

service representative.

 

 

 

 

Failed to process image.

Turn the power OFF and then back ON. Retry the scan.

2B50

 

If the error still occurs, contact your service

 

 

representative.

 

 

 

 

Failed to process print image.

Make sure that the Function List can be printed out.

2B51

 

Retry the print. If the error still occurs, contact your

 

 

service representative.

 

 

 

2B60

The folder was renamed. A folder of the same name

The same named folder cannot be created in the same

already existed.

box.

 

 

 

 

2B70

The document was renamed. A document of the same

The same named document cannot be created in the

name already existed.

same box or folder.

 

 

 

 

2B71

The storage period of e-Filing documents will expire

Check whether necessary documents are stored in e-

 

Filing. The documents will be deleted in a few days.

 

 

 

 

 

2B80

The HDD for storing e-Filing data is running out of

Delete unnecessary documents in e-Filing.

space.

 

 

 

 

 

 

Error Codes 103

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Contents Troubleshooting Guide Page Preface „ How to read this manual ‰ Symbols in this manual‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Messages Displayed on the Touch Panel Message Problem Description SolutionEquipment by yourself Power Failure „ Locating a paper jam Clearing a Paper Jam‰ Tips on removing the jammed paper „ Clearing a paper jam„ Paper jam in the Reversing Automatic Document Feeder ‰ If paper jams occur frequentlyUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion „ Paper jam in the bypass tray „ Paper jam in the right side of the equipment‰ Transport unit ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs ‰ Side receiving tray „ Paper jam in the receiving unit ‰ Receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX ‰ Jam when making copies or prints „ Clearing paper jams caused by a wrong paper type settingClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam „ Staple jam in the Finisher Clearing a Staple Jam„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Never attempt to incinerate toner cartridges Replacing a Toner CartridgeReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Never attempt to incinerate waste toner boxes Replacing the Waste Toner BoxReplacing the Waste Toner Box „ Refilling the Finisher staples Refilling With Staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Problem Description Cause Corrective Action Copying ProblemsGuide Page Troubleshooting for Printing „ Clearing print job errors Print Job ProblemsProblem Description „ Cannot print port setting problems Printer Driver Problems„ Cannot print Snmp Community Name problems „ Command line options not processed„ Cannot print a job as expected using PS3 printer driver „ Retrieval of printer configuration failedNetwork Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print „ Checking the client status Client ProblemsHardware Problems „ Startup page not printed„ Print jobs not output Troubleshooting for Scanning Scanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear Message Corrective Action „ Error messagesFiling Web Utility Problems Troubleshooting for Network Connections „ Cannot locate the equipment in the network Locating the Equipment in the Network„ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command„ Ldap authentication takes a long time Ldap Search and Authentication ProblemsPrinting Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment„ UNIX/Linux environment „ Macintosh environment„ N/W-Fax Driver Installation Error Messages Network Fax N/W-Fax Driver Problems‰ Setup needs to copy Windows NT files ‰ Client software CD now required‰ Problem with the current printer setup ‰ Location does not contain information about your hardware‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Printer Error Hardware Status Icons on TopAccess Device TabPaper Empty TopAccess Message Corrective Action Error MessagesDocuments in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error CodesA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment „ General operations When You Think Something Is Wrong With the Equipment„ Originals and paper Scanning area surface of the long rectangular glass Regular MaintenanceIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems
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