Toshiba 5520c manual Clearing a paper jam, Tips on removing the jammed paper

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1 TROUBLESHOOTING FOR THE HARDWARE

The picture of the hardware device shown on the touch panel differs depending on the composition of the options installed.

Clearing a paper jam

Remove the jammed paper from the bridge unit after you have cleared all the other jams. Pulling out the bridge unit from the equipment may tear the paper left inside the equipment.

1 Clear the paper jam

Clear the paper jam following the guidance shown on the touch panel. Press or to scroll the pages.

2 After clearing the jam, close all the opened covers.

The equipment starts the warm-up. Follow the guidance on the touch panel.

Tips on removing the jammed paper

Note the following points in removing the jammed paper.

Remove the jammed paper from the bridge unit after clearing all the other jams.

Remove the jammed paper from the bridge unit after you have cleared all the other jams. If you pull out the bridge unit from the equipment with the jammed paper left, the jammed paper may be torn and left inside the equipment.

Remove the jammed paper carefully so as not to tear it.

To avoid tearing the jammed paper, remove the paper slowly with both hands. Using force may tear the paper, making it more difficult to remove. See also that no pieces of torn paper are left inside the equipment.

When the paper jam sign remains after removing the jammed paper;

Depending on the timing of the occurrence, no jammed paper may be found where the paper jam sign indicates. If the sign does not disappear after you have removed the jammed paper, follow the steps as instructed on the touch panel.

12 Clearing a Paper Jam

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Contents Troubleshooting Guide Page ‰ Screens „ How to read this manual ‰ Symbols in this manualPreface ‰ TrademarksPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Message Problem Description Solution Messages Displayed on the Touch PanelEquipment by yourself Power Failure Clearing a Paper Jam „ Locating a paper jam„ Clearing a paper jam ‰ Tips on removing the jammed paper‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document FeederUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion ‰ Transport unit „ Paper jam in the bypass tray„ Paper jam in the right side of the equipment ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs „ Paper jam in the receiving unit ‰ Receiving tray ‰ Side receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX „ Clearing paper jams caused by a wrong paper type setting ‰ Jam when making copies or printsClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam Clearing a Staple Jam „ Staple jam in the Finisher„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Replacing a Toner Cartridge Never attempt to incinerate toner cartridgesReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Replacing the Waste Toner Box Never attempt to incinerate waste toner boxesReplacing the Waste Toner Box Refilling With Staples „ Refilling the Finisher staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Copying Problems Problem Description Cause Corrective ActionGuide Page Troubleshooting for Printing Print Job Problems „ Clearing print job errorsProblem Description „ Cannot print Snmp Community Name problems Printer Driver Problems„ Cannot print port setting problems „ Command line options not processed„ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driver„ Cannot print properly with AppleTalk print Network Connection Problems„ Cannot print with SMB print Client Problems „ Checking the client status„ Print jobs not output Hardware Problems„ Startup page not printed Troubleshooting for Scanning „ Cannot find the data saved in the shared folder Scanning Problems„ Cannot E-mail my scans Troubleshooting for e-Filing „ Numerous sub windows repeatedly appear Filing Web Utility Problems„ e-Filing Web Utility terminates the session „ Error messages Message Corrective ActionFiling Web Utility Problems Troubleshooting for Network Connections Locating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environment‰ Setup needs to copy Windows NT files Network Fax N/W-Fax Driver Problems„ N/W-Fax Driver Installation Error Messages ‰ Client software CD now required‰ This port is currently in use ‰ Problem with the current printer setup‰ Location does not contain information about your hardware ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Hardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment When You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper Regular Maintenance Scanning area surface of the long rectangular glassIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems

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