Toshiba Printer Error Codes: 2C15, 2C69, Failed to Send Email, and More

Page 103

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error codes on scan jobs

The error indications on scan jobs are done as follows:

yOn TopAccess log list, messages indicating the status are displayed.

yOn the touch panel of the equipment, error codes are displayed. See the listings below.

Error Code	Problem Description	Corrective Action

Email

2C10, 2C12,	Illegal Job status	A system error has occurred during sending of an
2C13,		email. Retry it. If the error still occurs, contact your
2C20-2C22		service representative.

	Not enough memory	When there are running jobs, perform the job in error
2C11, 2C62		again after the completion of the running jobs. If the
2C11, 2C62		error still occurs, turn the power OFF and then back
		error still occurs, turn the power OFF and then back
		ON, and perform the job again.

2C14	Invalid parameter specified	Make sure that you specify the settings correctly and try
2C14		again.
		again.

2C15	Message size exceeded limit or maximum size	You are sending too many documents at a time. Send
2C15		your documents separately.
		your documents separately.

	Disk access error	When there are running jobs, perform the job in error
2C30-2C33		again after the completion of the running jobs. If the
2C30-2C33		error still occurs, turn the power OFF and then back
		error still occurs, turn the power OFF and then back
		ON, and perform the job again.

	Failed to convert image file format	When this error occurs by converting the Slim PDF
		format, retry the scan. If the error still occurs, specify
		the general PDF format.
2C40		When this error occurs by converting other than the
		Slim PDF format, turn the power OFF and then back
		ON. Then retry the scan. If the error still occurs, contact
		your service representative.

2C43	Encryption error. Failed to create a file	If the error still occurs after retrying, turn the power OFF
2C43		and then back ON. Then retry it.
		and then back ON. Then retry it.

	Creating a file was not allowed.	Creating an unencrypted file was not allowed.
2C44		Configure the encryption settings and retry the failed
2C44		job.
		job.
		To create an unencrypted file, consult the administrator.

	Failed to read Address Book	Turn the power OFF and then back ON. Retry the job in
2C61		error. Reset the data in the Address Book and retry it. If
2C61		the error still occurs, contact your service
		the error still occurs, contact your service
		representative.

2C63, 2C64	Invalid Domain Address	Ask your administrator to set the IP address.

2C65, 2C66,	Failed to connect to SMTP server	Make sure that the SMTP server is correctly working or
2C69		the SMTP server address has been set correctly.

	Failed to send E-Mail message	Turn the power OFF and then back ON. Retry the scan.
2C6A		If the error still occurs, contact your service
		representative.

	Invalid address specified in From: field	Ask your administrator to check the SMTP
		Authentication method or if there is an illegal character
2C6B		in the Terminal mail address. Set the correct SMTP
		Authentication method or delete the illegal character in
		the Terminal mail address.

	Invalid address specified in To: field	Make sure that there is an illegal character in the
2C6C		Destination mail address. Delete the illegal character
2C6C		and reset the appropriate Destination mail address,
		and reset the appropriate Destination mail address,
		then retry it.

	NIC system error	Turn the power OFF and then back ON. Retry the scan.
2C6D		If the error still occurs, contact your service
		representative.

2C70	SMTP service is not available	Ask your administrator whether the SMTP service is
2C70		enabled.
		enabled.

Error Codes 101

Image 103

Contents Troubleshooting Guide Page ‰ Trademarks „ How to read this manual ‰ Symbols in this manualPreface ‰ ScreensPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Messages Displayed on the Touch Panel Message Problem Description SolutionEquipment by yourself Power Failure „ Locating a paper jam Clearing a Paper Jam‰ Tips on removing the jammed paper „ Clearing a paper jam„ Paper jam in the Reversing Automatic Document Feeder ‰ If paper jams occur frequentlyUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion „ Paper jam in the right side of the equipment „ Paper jam in the bypass tray‰ Transport unit ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs ‰ Side receiving tray „ Paper jam in the receiving unit ‰ Receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX ‰ Jam when making copies or prints „ Clearing paper jams caused by a wrong paper type settingClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam „ Staple jam in the Finisher Clearing a Staple Jam„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Never attempt to incinerate toner cartridges Replacing a Toner CartridgeReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Never attempt to incinerate waste toner boxes Replacing the Waste Toner BoxReplacing the Waste Toner Box „ Refilling the Finisher staples Refilling With Staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Problem Description Cause Corrective Action Copying ProblemsGuide Page Troubleshooting for Printing „ Clearing print job errors Print Job ProblemsProblem Description „ Command line options not processed Printer Driver Problems„ Cannot print port setting problems „ Cannot print Snmp Community Name problems„ Cannot print a job as expected using PS3 printer driver „ Retrieval of printer configuration failed„ Cannot print with SMB print Network Connection Problems„ Cannot print properly with AppleTalk print „ Checking the client status Client Problems„ Startup page not printed Hardware Problems„ Print jobs not output Troubleshooting for Scanning „ Cannot E-mail my scans Scanning Problems„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing „ e-Filing Web Utility terminates the session Filing Web Utility Problems„ Numerous sub windows repeatedly appear Message Corrective Action „ Error messagesFiling Web Utility Problems Troubleshooting for Network Connections „ Cannot locate the equipment in the network Locating the Equipment in the Network„ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command„ Ldap authentication takes a long time Ldap Search and Authentication ProblemsPrinting Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment„ UNIX/Linux environment „ Macintosh environment‰ Client software CD now required Network Fax N/W-Fax Driver Problems„ N/W-Fax Driver Installation Error Messages ‰ Setup needs to copy Windows NT files‰ Location does not contain information about your hardware ‰ Problem with the current printer setup‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Printer Error Hardware Status Icons on TopAccess Device TabPaper Empty TopAccess Message Corrective Action Error MessagesDocuments in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error CodesA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment „ General operations When You Think Something Is Wrong With the Equipment„ Originals and paper Scanning area surface of the long rectangular glass Regular MaintenanceIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems

Related manuals

Manual 288 pages 49.36 Kb