Toshiba 5520c manual „ Equipment does not respond to ping command

Page 82

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

„Equipment does not respond to ping command

Problem Description

The equipment does not respond to a ping command.

Corrective Action

Check the network settings following the checklist below.

No.

Check...

Yes

No

Corrective Action

 

 

 

 

 

1

Confirm that the TCP/IP protocol suite is installed

Next Step

Ö

Refer to the networking section of your operating

 

on the client computer.

Ø

system documentation.

 

 

 

 

 

 

 

2

Look at the NIC configuration page and confirm

 

 

Enter the correct TCP/IP settings.

 

that the TCP/IP settings are correct. Is the IP

Next Step

Ö

 

 

address entered and valid? Are the Gateway and

Ø

 

 

 

 

 

Subnet settings correct?

 

 

 

 

 

 

 

 

3

Reboot the equipment. Check the NIC

Next Step

 

The settings are not binding, contact your service

 

Configuration page that is printed out. Are the

Ö

representative.

 

Ø

 

TCP/IP settings correct?

 

 

 

 

 

 

 

 

 

 

 

4

Try to ping the equipment again. Did the

End

Next Step

 

 

equipment respond to the ping?

Ø

 

 

 

 

 

 

 

 

 

5

Can you ping the equipment from any other

 

 

Contact your local network specialist for a valid IP

 

computer within the same network? If not, the

Next Step

Ö

address for the equipment.

 

equipment might have an IP address that is out of

Ø

 

 

 

 

 

range or invalid.

 

 

 

 

 

 

 

 

6

Can you ping to another computer within the

Next Step

Ö

Check the computer’s protocol settings to make

 

same network?

Ø

sure the gateway and subnet settings are correct.

 

 

 

 

 

 

 

7

If you have customized the device name, you can

 

 

The NIC is faulty or improperly installed. Contact

 

check if the NIC is functional by restoring the

 

 

your service representative.

 

default settings. When the equipment

Next Step

Ö

 

 

automatically reboots and an NIC Configuration

Ø

 

 

 

 

 

page is printed, does the device name include the

 

 

 

 

NIC’s unit serial number?

 

 

 

 

 

 

 

 

8

Check link activities on the port being used by the

 

 

Contact your service representative.

 

equipment and also the integrity of the network

 

 

 

 

cable, hub, or switch that is connecting the

End

Ö

 

 

equipment to the network. Replace any network

 

 

 

 

 

 

components that you suspect are faulty. Can you

 

 

 

 

ping the equipment now?

 

 

 

 

 

 

 

 

80 Locating the Equipment in the Network

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Contents Troubleshooting Guide Page ‰ Screens „ How to read this manual ‰ Symbols in this manualPreface ‰ TrademarksPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Message Problem Description Solution Messages Displayed on the Touch PanelEquipment by yourself Power Failure Clearing a Paper Jam „ Locating a paper jam„ Clearing a paper jam ‰ Tips on removing the jammed paper‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document FeederUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion „ Paper jam in the right side of the equipment „ Paper jam in the bypass tray‰ Transport unit ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs „ Paper jam in the receiving unit ‰ Receiving tray ‰ Side receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX „ Clearing paper jams caused by a wrong paper type setting ‰ Jam when making copies or printsClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam Clearing a Staple Jam „ Staple jam in the Finisher„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Replacing a Toner Cartridge Never attempt to incinerate toner cartridgesReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Replacing the Waste Toner Box Never attempt to incinerate waste toner boxesReplacing the Waste Toner Box Refilling With Staples „ Refilling the Finisher staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Copying Problems Problem Description Cause Corrective ActionGuide Page Troubleshooting for Printing Print Job Problems „ Clearing print job errorsProblem Description „ Cannot print Snmp Community Name problems Printer Driver Problems„ Cannot print port setting problems „ Command line options not processed„ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driver„ Cannot print with SMB print Network Connection Problems„ Cannot print properly with AppleTalk print Client Problems „ Checking the client status„ Startup page not printed Hardware Problems„ Print jobs not output Troubleshooting for Scanning „ Cannot E-mail my scans Scanning Problems„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing „ e-Filing Web Utility terminates the session Filing Web Utility Problems„ Numerous sub windows repeatedly appear „ Error messages Message Corrective ActionFiling Web Utility Problems Troubleshooting for Network Connections Locating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environment‰ Setup needs to copy Windows NT files Network Fax N/W-Fax Driver Problems„ N/W-Fax Driver Installation Error Messages ‰ Client software CD now required‰ Location does not contain information about your hardware ‰ Problem with the current printer setup‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Hardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment When You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper Regular Maintenance Scanning area surface of the long rectangular glassIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems
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