Toshiba 5520c manual „ Error codes on transmission and reception

Page 100

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

„Error codes on transmission and reception

Error Code

Problem Description

Corrective Action

 

 

 

0011

Paper jam

Clear the jammed printing paper.

 

 

 

0012

Original jam

Clear the jammed original.

 

 

 

0013

Door open

Firmly close the open door.

 

 

 

0020

Power interruption

Check the power interruption report.

 

 

 

0030

Reset

(The transmission was canceled by pressing the [FUNCTION CLEAR]

 

button.)

 

 

 

 

 

0033

Polling Error

Check polling options setup (Security Code, etc.), and check whether the

 

polling document exists.

 

 

 

 

 

0042

Memory full

Make sure that there is sufficient memory before making the call again.

 

 

 

0050

Line busy

Retry communications.

 

 

 

0053

Security Mismatch in Relay or Mail Box

Confirm the remote party’s Security Code, system password and your

transmission

setup.

 

 

 

 

00B0-00B5

Signal Error or Line Condition Error

Retry communications. Frequent failures may indicate a phone line

00C0-00C4

 

problem. If possible, move the unit to another line and try your

00D0-00D2

 

communications again.

 

 

 

00E8

HDD error

Retry communications. If the error still occurs, contact your service

 

representative.

 

 

 

 

 

00F0

Software failure

Retry communications. If the error still occurs, contact your service

 

representative.

 

 

 

 

 

00F1

Hardware noise

Retry communications. If the error still occurs, contact your service

 

representative.

 

 

 

 

 

1C10

System access abnormality

Turn the power OFF and then back ON. Perform the job in error again. If

 

the error still occurs, contact your service representative.

 

 

 

 

 

 

Insufficient memory

When there are running jobs, perform the job in error again after the

1C11

 

completion of the running jobs. If the error still occurs, turn the power

 

 

OFF and then back ON, and perform the job again.

 

 

 

1C12

Message reception error

Turn the power OFF and then back ON. Perform the job in error again.

 

 

 

1C13

Message transmission error

Turn the power OFF and then back ON. Perform the job in error again.

 

 

 

 

Invalid parameter

When a template is used, create the template again. If the error still

1C14

 

occurs, turn the power OFF and then back ON, and perform the job

 

 

again.

 

 

 

 

Exceeding file capacity

Ask your administrator to change the “Fragment Page Size” setting for

1C15

 

the Internet Fax setting, or reduce the number of pages and perform the

 

 

job again.

 

 

 

1C20

System management module access

Turn the power OFF and then back ON. Perform the job in error again. If

abnormality

the recovery is still not completed, contact your service representative.

 

 

 

 

1C21-1C22

Job control module access abnormality

Turn the power OFF and then back ON. Perform the job in error again. If

 

the recovery is still not completed, contact your service representative.

 

 

 

 

 

 

Disk access error

When there are running jobs, perform the job in error again after the

1C30-1C33

 

completion of the running jobs. If the error still occurs, turn the power

 

 

OFF and then back ON, and perform the job again.

 

 

 

1C40

Image conversion abnormality

Turn the power OFF and then back ON. Perform the job in error again. If

 

the error still occurs, contact your service representative.

 

 

 

 

 

 

HDD full failure during processing

Reduce the number of pages of the job in error and perform the job

1C60

 

again. Check whether the server or local disk has a sufficient space in

 

 

disk capacity.

 

 

 

 

Address Book reading failure

Turn the power OFF and then back ON. Perform the job in error again.

1C61

 

Reset the data in the Address Book and perform the job again.

 

 

If the error still occurs, contact your service representative.

 

 

 

1C62

Memory acquiring failure

Turn the power OFF and then back ON. Perform the job in error again. If

 

the error still occurs, contact your service representative.

 

 

 

 

 

1C63

Terminal IP address unset

Ask your administrator to set the IP address of the equipment.

 

 

 

1C64

Terminal mail address unset

Ask your administrator to set the E-mail address of the equipment.

 

 

 

1C65

SMTP address unset

Ask your administrator to set the SMTP server address.

 

 

 

1C66

Server time-out error

Check whether the SMTP server is operating properly.

 

 

 

98 Error Codes

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Contents Troubleshooting Guide Page „ How to read this manual ‰ Symbols in this manual Preface‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Message Problem Description Solution Messages Displayed on the Touch PanelEquipment by yourself Power Failure Clearing a Paper Jam „ Locating a paper jam„ Clearing a paper jam ‰ Tips on removing the jammed paper‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document FeederUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion „ Paper jam in the right side of the equipment „ Paper jam in the bypass tray‰ Transport unit ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs „ Paper jam in the receiving unit ‰ Receiving tray ‰ Side receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX „ Clearing paper jams caused by a wrong paper type setting ‰ Jam when making copies or printsClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam Clearing a Staple Jam „ Staple jam in the Finisher„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Replacing a Toner Cartridge Never attempt to incinerate toner cartridgesReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Replacing the Waste Toner Box Never attempt to incinerate waste toner boxesReplacing the Waste Toner Box Refilling With Staples „ Refilling the Finisher staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Copying Problems Problem Description Cause Corrective ActionGuide Page Troubleshooting for Printing Print Job Problems „ Clearing print job errorsProblem Description Printer Driver Problems „ Cannot print port setting problems„ Cannot print Snmp Community Name problems „ Command line options not processed„ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driver„ Cannot print with SMB print Network Connection Problems„ Cannot print properly with AppleTalk print Client Problems „ Checking the client status„ Startup page not printed Hardware Problems„ Print jobs not output Troubleshooting for Scanning „ Cannot E-mail my scans Scanning Problems„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing „ e-Filing Web Utility terminates the session Filing Web Utility Problems„ Numerous sub windows repeatedly appear „ Error messages Message Corrective ActionFiling Web Utility Problems Troubleshooting for Network Connections Locating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environmentNetwork Fax N/W-Fax Driver Problems „ N/W-Fax Driver Installation Error Messages‰ Setup needs to copy Windows NT files ‰ Client software CD now required‰ Location does not contain information about your hardware ‰ Problem with the current printer setup‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Hardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment When You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper Regular Maintenance Scanning area surface of the long rectangular glassIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems
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