Toshiba 5520c manual „ Originals and paper

Page 109

8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT

„ Originals and paper

Problem Description

Cause

Corrective Action

 

 

 

The original is jammed.

The original is unavailable on the

Check whether the original is available on the equipment.

 

equipment.

For details, refer to Chapter 2 of the Copying Guide.

 

 

 

Paper is jammed.

The paper is unavailable on the

Check whether the paper is available on the equipment.

 

equipment.

For details, refer to Chapter 1 of the Copying Guide.

 

 

 

 

The paper size setting registered for

Match the size of the paper placed in the drawer or on the

 

the equipment is inconsistent with

bypass tray and the size registered on the equipment.

 

paper in a drawer or on the bypass

For Details, refer to Chapter 1 and 2 of the Copying

 

tray.

Guide.

 

 

 

 

The paper type setting registered for

Match the type of the paper placed in the drawer or on the

 

the equipment is inconsistent with

bypass tray and the one registered to the equipment.

 

paper in a drawer or on the bypass

For Details, refer to Chapter 1 and 2 of the Copying

 

tray.

Guide.

 

The bundle of paper exceeds the

Remove some paper to set it within the height limit line

 

height limit line indicated on the side

indicated on the side guide.

 

guide.

 

 

 

 

 

There is too much space between the

Adjust the space between the paper and the side guide or

 

paper and the side and end guides of

the end guide not to take much spaces. If the thick paper

 

the drawer.

is jammed, take a little space between the paper and the

 

 

side guide.

 

 

For details, refer to Chapter 1 of the Copying Guide.

 

 

 

 

Hidden jammed paper has not been

Check the sign again on the touch panel to see where the

 

removed.

jam occurred.

 

 

P.11 “Clearing a Paper Jam”

 

 

 

Two or more sheets of paper are

Sheets of paper are stuck together.

Loosen the stack of paper well and set them again.

fed together.

 

 

 

 

 

Sheets do not align when exiting.

Sheets are placed in the drawer with

Check the printing side of the sheets and place them

 

the wrong side up.

correctly. Information about the printing side may be given

 

 

on the wrapping paper of the sheets.

 

 

If you cannot find which side is the printing side, try

 

 

printing on both sides to see if the sheets align when

 

 

exiting.

 

 

 

“UNDEF” indication appears

The paper unavailable for the drawer

Check whether the paper you set is available for the

instead of the paper size

is placed.

drawer.

indication on the drawer button of

 

For details, refer to Chapter 1 of the Copying Guide.

the touch panel when the paper

 

 

There are too much spaces between

Adjust the space between the paper and the side guide or

is placed.

the paper and the side guide or the

the end guide in order not to take much spaces.

 

 

end guide.

 

 

 

 

The message indicating no paper

Sheets placed in the drawer are not

Remove the sheets from the drawer, align them, and

does not disappear even after

aligned.

replace them.

paper is placed in the drawer.

 

 

The side and end guides do not

Adjust the side and end guides to match the paper size.

 

 

match the paper size in the drawer.

 

 

 

 

 

The amount of paper placed in the

Place more than 10 sheets of paper in the Tandem Large

 

Tandem Large Capacity Feeder is too

Capacity Feeder.

 

small.

 

 

 

 

When You Think Something Is Wrong With the Equipment 107

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Page 108 Page 110
Contents Troubleshooting Guide Page Preface „ How to read this manual ‰ Symbols in this manual‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Messages Displayed on the Touch Panel Message Problem Description SolutionEquipment by yourself Power Failure „ Locating a paper jam Clearing a Paper Jam‰ Tips on removing the jammed paper „ Clearing a paper jam„ Paper jam in the Reversing Automatic Document Feeder ‰ If paper jams occur frequentlyUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion „ Paper jam in the right side of the equipment „ Paper jam in the bypass tray‰ Transport unit ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs ‰ Side receiving tray „ Paper jam in the receiving unit ‰ Receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX ‰ Jam when making copies or prints „ Clearing paper jams caused by a wrong paper type settingClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam „ Staple jam in the Finisher Clearing a Staple Jam„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Never attempt to incinerate toner cartridges Replacing a Toner CartridgeReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Never attempt to incinerate waste toner boxes Replacing the Waste Toner BoxReplacing the Waste Toner Box „ Refilling the Finisher staples Refilling With Staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Problem Description Cause Corrective Action Copying ProblemsGuide Page Troubleshooting for Printing „ Clearing print job errors Print Job ProblemsProblem Description „ Cannot print port setting problems Printer Driver Problems„ Cannot print Snmp Community Name problems „ Command line options not processed„ Cannot print a job as expected using PS3 printer driver „ Retrieval of printer configuration failed„ Cannot print with SMB print Network Connection Problems„ Cannot print properly with AppleTalk print „ Checking the client status Client Problems„ Startup page not printed Hardware Problems„ Print jobs not output Troubleshooting for Scanning „ Cannot E-mail my scans Scanning Problems„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing „ e-Filing Web Utility terminates the session Filing Web Utility Problems„ Numerous sub windows repeatedly appear Message Corrective Action „ Error messagesFiling Web Utility Problems Troubleshooting for Network Connections „ Cannot locate the equipment in the network Locating the Equipment in the Network„ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command„ Ldap authentication takes a long time Ldap Search and Authentication ProblemsPrinting Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment„ UNIX/Linux environment „ Macintosh environment„ N/W-Fax Driver Installation Error Messages Network Fax N/W-Fax Driver Problems‰ Setup needs to copy Windows NT files ‰ Client software CD now required‰ Location does not contain information about your hardware ‰ Problem with the current printer setup‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Printer Error Hardware Status Icons on TopAccess Device TabPaper Empty TopAccess Message Corrective Action Error MessagesDocuments in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error CodesA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment „ General operations When You Think Something Is Wrong With the Equipment„ Originals and paper Scanning area surface of the long rectangular glass Regular MaintenanceIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems
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