Toshiba 5520c manual „ Error messages, Message Corrective Action

Page 77

5 TROUBLESHOOTING FOR e-Filing

„Error messages

See the table below to troubleshoot the problem if a message appears.

Message

Corrective Action

 

 

Internal error occurred. Please restart e-Filing.

Turn OFF and then ON the power of the equipment and then try

 

again. If the error message is still displayed, contact your system

 

administrator or contact your dealer for support.

 

 

Your e-Filing Session has Timed Out. Please Restart.

Exit from e-Filing and change the session timer setting to be

 

longer on the Setup page of the TopAccess Administrator mode.

 

Then restart it.

 

 

The items have been modified.

The items are currently being modified by another user. Try again

 

after the other user has finished modifying the items.

 

 

Cannot start e-Filing Session. The Disk is Full.

Erase the unnecessary data from the Control Panel. For

 

instructions on how to delete data from the Control Panel, refer to

 

the e-Filing Guide.

 

 

Cannot create a Box. The Disk is full.

Erase unnecessary data using the administrative function or

 

deleting the data in boxes for making hard disk space.

 

 

Cannot create a Folder. The Disk is full.

Erase unnecessary data using the administrative function or

 

deleting the data in boxes for making hard disk space.

 

 

Cannot edit the Document. The Disk is full.

Erase unnecessary data using the administrative function or

 

deleting the data in boxes for making hard disk space.

 

 

Cannot insert Page. The Disk is full.

Erase unnecessary data using the administrative function or

 

deleting the data in boxes for making hard disk space.

 

 

Cannot archive Documents. The Disk is full.

Erase unnecessary data using the administrative function or

 

deleting the data in boxes for making hard disk space.

 

 

Cannot upload archived file. The Disk is full.

Erase unnecessary data using the administrative function or

 

deleting the data in boxes for making hard disk space.

 

 

Cut failed. Disk is full.

Erase unnecessary data using the administrative function or

 

deleting the data in boxes for making hard disk space.

 

 

Copy failed. Disk is full.

Erase unnecessary data using the administrative function or

 

deleting the data in boxes for making hard disk space.

 

 

Paste failed. Disk is full.

Erase unnecessary data using the administrative function or

 

deleting the data in boxes for making hard disk space.

 

 

Save failed. Disk is full.

Erase unnecessary data using the administrative function or

 

deleting the data in boxes for making hard disk space.

 

 

Cannot create a Folder. Maximum number of folders has been

Delete unnecessary folders and create a new folder. You can

reached.

create up to 100 folders in each box.

 

 

Cannot create a document. Maximum number of documents has

Delete unnecessary documents and create a new document. You

been reached.

can create up to 400 documents in each box and folder.

 

 

Cannot insert Page. Maximum number of pages has been

Delete unnecessary pages and insert a new page. A document

reached.

can contain up to 200 pages.

 

 

Paste failed. Maximum number of page range is reached.

Delete unnecessary pages and paste pages in the document. A

 

document can contain up to 200 pages.

 

 

Cut failed. The items have been deleted or modified.

Refresh the page and make sure that the item was deleted or is

 

currently being modified.

 

 

Copy failed. The items have been deleted or modified.

Refresh the page and make sure that the item was deleted or is

 

currently being modified.

 

 

Paste failed. The items have been deleted or modified.

Refresh the page and make sure that the item was deleted or is

 

currently being modified.

 

 

Delete failed. The items have been deleted or modified.

Refresh the page and make sure that the item was deleted or is

 

currently being modified.

 

 

Please enter valid password.

Enter the correct password.

 

 

A folder with the name you specified already exists. Please try

Use a name that does not exist in the box.

again.

 

 

 

Another user has been archiving or uploading. Please try again

The document is being archived or uploaded by another user. Try

later.

again after the other user has finished archiving or uploading.

 

 

The Maximum Possible Archive Size exceed. Archiving is not

An archive file larger than 2 GB cannot be created. Make sure

Possible.

that the archive file will be less than 2 GB by archiving smaller

 

groups of files instead of a large one.

 

 

The Box cannot be erased. A document contained in Box is being

A document contained in the box is being used by another user.

used.

Try again after the other user has finished using the document.

 

 

e-Filing Web Utility Problems 75

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Contents Troubleshooting Guide Page Preface „ How to read this manual ‰ Symbols in this manual‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Messages Displayed on the Touch Panel Message Problem Description SolutionEquipment by yourself Power Failure „ Locating a paper jam Clearing a Paper Jam‰ Tips on removing the jammed paper „ Clearing a paper jam„ Paper jam in the Reversing Automatic Document Feeder ‰ If paper jams occur frequentlyUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion ‰ Transport unit „ Paper jam in the bypass tray„ Paper jam in the right side of the equipment ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs ‰ Side receiving tray „ Paper jam in the receiving unit ‰ Receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX ‰ Jam when making copies or prints „ Clearing paper jams caused by a wrong paper type settingClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam „ Staple jam in the Finisher Clearing a Staple Jam„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Never attempt to incinerate toner cartridges Replacing a Toner CartridgeReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Never attempt to incinerate waste toner boxes Replacing the Waste Toner BoxReplacing the Waste Toner Box „ Refilling the Finisher staples Refilling With Staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Problem Description Cause Corrective Action Copying ProblemsGuide Page Troubleshooting for Printing „ Clearing print job errors Print Job ProblemsProblem Description „ Cannot print port setting problems Printer Driver Problems„ Cannot print Snmp Community Name problems „ Command line options not processed„ Cannot print a job as expected using PS3 printer driver „ Retrieval of printer configuration failed„ Cannot print properly with AppleTalk print Network Connection Problems„ Cannot print with SMB print „ Checking the client status Client Problems„ Print jobs not output Hardware Problems„ Startup page not printed Troubleshooting for Scanning „ Cannot find the data saved in the shared folder Scanning Problems„ Cannot E-mail my scans Troubleshooting for e-Filing „ Numerous sub windows repeatedly appear Filing Web Utility Problems„ e-Filing Web Utility terminates the session Message Corrective Action „ Error messagesFiling Web Utility Problems Troubleshooting for Network Connections „ Cannot locate the equipment in the network Locating the Equipment in the Network„ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command„ Ldap authentication takes a long time Ldap Search and Authentication ProblemsPrinting Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment„ UNIX/Linux environment „ Macintosh environment„ N/W-Fax Driver Installation Error Messages Network Fax N/W-Fax Driver Problems‰ Setup needs to copy Windows NT files ‰ Client software CD now required‰ This port is currently in use ‰ Problem with the current printer setup‰ Location does not contain information about your hardware ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Printer Error Hardware Status Icons on TopAccess Device TabPaper Empty TopAccess Message Corrective Action Error MessagesDocuments in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error CodesA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment „ General operations When You Think Something Is Wrong With the Equipment„ Originals and paper Scanning area surface of the long rectangular glass Regular MaintenanceIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems
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