Toshiba 5520c manual 3D20

Page 102

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Code

Problem Description

Corrective Action

 

 

 

 

Offramp security error

Confirm that the specified fax numbers are registered in the address

3C60-3C62

 

book of the equipment. If not, register the fax numbers in the address

 

book and ask the sender to resend the Email with the correct fax

 

 

 

 

numbers.

 

 

 

3C70

Power failure

Confirm that the job is recovered or not. If not, ask the sender to resend

 

the Email.

 

 

 

 

 

 

Destination address error

Ask your administrator whether the DNS and mail server settings are

3D10

 

correctly set. If they are correctly set, ask the sender to confirm that the

 

 

destination address is correct.

 

 

 

 

Exceeding maximum offramp destinations

Ask the sender to specify up to 40 destinations for one offramp gateway

3D20

 

job. The equipment cannot perform the offramp gateway transmission for

 

 

more than 40 destinations.

 

 

 

3D30

Fax unit is not installed

Make sure that the Fax unit is installed, or connected correctly.

 

 

 

 

POP3 server communication error

Ask your administrator whether the POP3 server address is correctly set,

3E10

 

and whether the POP3 server works properly. If SSL is enabled, make

 

 

sure that SSL port number is correctly set.

 

 

 

3E20

POP3 server communication timeout

Ask your administrator whether the POP3 server works properly and the

 

LAN cable is connected to the server.

 

 

 

 

 

3E30

POP3 login error

Ask your administrator whether the POP3 user name and password are

 

set correctly.

 

 

 

 

 

3E40

POP3 login type error

Ask your administrator whether the POP3 login type (Auto, POP3, APOP)

 

is set correctly.

 

 

 

 

 

3F00, 3F10,

File I/O error

Ask the sender to resend the Email. If the error still occurs, contact your

3F20, 3F30,

 

service representative.

3F40

 

 

100 Error Codes

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Contents Troubleshooting Guide Page ‰ Screens „ How to read this manual ‰ Symbols in this manualPreface ‰ TrademarksPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Message Problem Description Solution Messages Displayed on the Touch PanelEquipment by yourself Power Failure Clearing a Paper Jam „ Locating a paper jam„ Clearing a paper jam ‰ Tips on removing the jammed paper‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document FeederUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion „ Paper jam in the bypass tray „ Paper jam in the right side of the equipment‰ Transport unit ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs „ Paper jam in the receiving unit ‰ Receiving tray ‰ Side receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX „ Clearing paper jams caused by a wrong paper type setting ‰ Jam when making copies or printsClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam Clearing a Staple Jam „ Staple jam in the Finisher„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Replacing a Toner Cartridge Never attempt to incinerate toner cartridgesReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Replacing the Waste Toner Box Never attempt to incinerate waste toner boxesReplacing the Waste Toner Box Refilling With Staples „ Refilling the Finisher staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Copying Problems Problem Description Cause Corrective ActionGuide Page Troubleshooting for Printing Print Job Problems „ Clearing print job errorsProblem Description „ Cannot print Snmp Community Name problems Printer Driver Problems„ Cannot print port setting problems „ Command line options not processed„ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driverNetwork Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print Client Problems „ Checking the client statusHardware Problems „ Startup page not printed„ Print jobs not output Troubleshooting for Scanning Scanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear „ Error messages Message Corrective ActionFiling Web Utility Problems Troubleshooting for Network Connections Locating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environment‰ Setup needs to copy Windows NT files Network Fax N/W-Fax Driver Problems„ N/W-Fax Driver Installation Error Messages ‰ Client software CD now required‰ Problem with the current printer setup ‰ Location does not contain information about your hardware‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Hardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobs A2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment When You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper Regular Maintenance Scanning area surface of the long rectangular glassIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems
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