Toshiba 5520c manual IPP print in a Windows operating system environment

Page 85

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

IPP print in a Windows operating system environment

No.	Check...	Yes	No	Corrective Action

1	Are the IP address properties correctly set?	Next Step	Ö	Set up the IP address correctly.
		Ø	Ö
		Ø

2	Is the HTTP server on the equipment enabled?	Next Step	Ö	Enable the HTTP server in the HTTP Network
		Ø	Ö	Service.
		Ø		Service.

3	Is the IPP print correctly set?	Next Step	Ö	Set up the IPP print service correctly.
		Ø	Ö
		Ø

4	Were the proper printer drivers installed?	Next Step	Ö	Refer to the Software Installation Guide to
		Ø	Ö	install the proper printer drivers.
		Ø		install the proper printer drivers.

5	Is the IPP port configured with the correct URL?	Next Step	Ö	Refer to the Software Installation Guide to
		Ø	Ö	configure the proper port.
		Ø		configure the proper port.

6	Can you print to the equipment?			See the following section to fix the problem:
		End	Ö	P.68 “Cannot print with the equipment
				(network connection problems)”

Novell print in a NetWare environment

No.	Check...	Yes	No	Corrective Action

1	Are the IPX/SPX protocols enabled? Is the correct	Next Step	Ö	Set up the IPX/SPX correctly.
	frame type selected?	Ø	Ö
	frame type selected?	Ø

2	If applicable, did you successfully set up queue-	Next Step	Ö	Set up the NetWare server properly.
	based print?	Ø	Ö
	based print?	Ø

3	Did you configure the equipment for a NetWare	Next Step	Ö	Set up the NetWare network settings correctly.
	connection?	Ø	Ö
	connection?	Ø

4	Did you configure the equipment for Novell print	Next Step	Ö	Set up the Novell print service correctly.
	service?	Ø	Ö
	service?	Ø

5	Were the proper printer drivers installed?	Next Step	Ö	Refer to the Software Installation Guide to
		Ø	Ö	install the proper printer drivers.
		Ø		install the proper printer drivers.

6	Is the IPP port configured with the correct URL?	Next Step	Ö	Refer to the Software Installation Guide to
		Ø	Ö	configure the proper port.
		Ø		configure the proper port.

7	Can you see the equipment in Windows Network	Next Step	Ö	Check that the SMB protocol is enabled in the
	Neighborhood?	Ø	Ö	client computers.
	Neighborhood?	Ø		client computers.

8	Can you print to the equipment?			See the following section to fix the problem.
		End	Ö	P.68 “Cannot print with the equipment
				(network connection problems)”

Printing Problems (Network Related) 83

Image 85

Contents Troubleshooting Guide Page Preface „ How to read this manual ‰ Symbols in this manual‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Messages Displayed on the Touch Panel Message Problem Description SolutionEquipment by yourself Power Failure „ Locating a paper jam Clearing a Paper Jam‰ Tips on removing the jammed paper „ Clearing a paper jam„ Paper jam in the Reversing Automatic Document Feeder ‰ If paper jams occur frequentlyUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion „ Paper jam in the right side of the equipment „ Paper jam in the bypass tray‰ Transport unit ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs ‰ Side receiving tray „ Paper jam in the receiving unit ‰ Receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX ‰ Jam when making copies or prints „ Clearing paper jams caused by a wrong paper type settingClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam „ Staple jam in the Finisher Clearing a Staple Jam„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Never attempt to incinerate toner cartridges Replacing a Toner CartridgeReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Never attempt to incinerate waste toner boxes Replacing the Waste Toner BoxReplacing the Waste Toner Box „ Refilling the Finisher staples Refilling With Staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Problem Description Cause Corrective Action Copying ProblemsGuide Page Troubleshooting for Printing „ Clearing print job errors Print Job ProblemsProblem Description „ Cannot print port setting problems Printer Driver Problems„ Cannot print Snmp Community Name problems „ Command line options not processed„ Cannot print a job as expected using PS3 printer driver „ Retrieval of printer configuration failed„ Cannot print with SMB print Network Connection Problems„ Cannot print properly with AppleTalk print „ Checking the client status Client Problems„ Startup page not printed Hardware Problems„ Print jobs not output Troubleshooting for Scanning „ Cannot E-mail my scans Scanning Problems„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing „ e-Filing Web Utility terminates the session Filing Web Utility Problems„ Numerous sub windows repeatedly appear Message Corrective Action „ Error messagesFiling Web Utility Problems Troubleshooting for Network Connections „ Cannot locate the equipment in the network Locating the Equipment in the Network„ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command„ Ldap authentication takes a long time Ldap Search and Authentication ProblemsPrinting Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment„ UNIX/Linux environment „ Macintosh environment„ N/W-Fax Driver Installation Error Messages Network Fax N/W-Fax Driver Problems‰ Setup needs to copy Windows NT files ‰ Client software CD now required‰ Location does not contain information about your hardware ‰ Problem with the current printer setup‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Printer Error Hardware Status Icons on TopAccess Device TabPaper Empty TopAccess Message Corrective Action Error MessagesDocuments in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error CodesA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment „ General operations When You Think Something Is Wrong With the Equipment„ Originals and paper Scanning area surface of the long rectangular glass Regular MaintenanceIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems

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