Toshiba 5520c manual Error Codes, „ Error codes on print jobs

Page 98

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Codes

TopAccess has the pages for the job lists; print, transmission, reception, and scan jobs. The following error codes are shown on these pages in the [Logs] tab (successful jobs have no codes). These codes help you specify the cause of an error you might encounter.

The error codes are also shown on the [LOG] window of the touch panel. See the following lists when you find an error code on the touch panel.

„Error codes on print jobs

Error Code

Problem Description

Corrective Action

 

 

 

402F

PM size error

1200 dpi print jobs cannot be printed without the optional expansion

 

memory. Send a print job with a 600 dpi setting.

 

 

 

 

 

4031

HDD full error

Delete unnecessary private print jobs and invalid department print jobs.

 

 

 

4032

Private-print-only error

Jobs other than Private print cannot be printed. Perform Private printing.

 

 

 

 

Printing data storing limitation error

Printing with its data being stored to the HDD temporarily (Proof print,

4033

 

Private print, Scheduled print, etc.) cannot be performed. Perform normal

 

 

printing.

 

 

 

4034

e-Filing storing limitation error

Printing with its data being stored to the HDD (print and e-Filing, print to

 

e-Filing, etc.) cannot be performed. Perform normal printing.

 

 

 

 

 

 

Local file storing limitation error

Network Fax or Internet Fax cannot be sent when “Local” is selected for

4035

 

the destination of the file to save. Select “Remote” (SMB/FTP) for the

 

 

destination.

 

 

 

4036

User authentication error

The user performing the printing has not been authenticated or user-

 

registered. Perform user authentication or user registration.

 

 

 

 

 

4038

Hold-print-only error

Jobs other than Hold print cannot be printed. Perform Hold printing.

 

 

 

4039

Printing other than Private and Hold not

Jobs other than Private print and Hold print cannot be printed. Perform

allowed

Private or Hold printing.

 

 

 

 

4040

No authority to execute a job

The user has not been assigned the authority to perform this operation by

 

the administrator.

 

 

 

 

 

4050

The connection with the LDAP server or its

Ask your LDAP server administrator about it.

authority setting has something wrong.

 

 

 

 

 

 

4300

Job execution error due to functional

USB direct printing cannot be performed due to a functional restriction.

restrictions

Contact your service technician.

 

 

 

 

4301

File conversion error

The format of this file is not supported in the USB direct printing, or the

 

file is invalid. Check the file.

 

 

 

 

 

 

Double-sign encoding error

A double-sign encoding error occurred because the PDF file is encrypted

4310

 

in a forbidden language or in a language not supported. Printing the file in

 

 

this function is disabled.

 

 

 

 

Printing not permitted

Printing is not permitted or only printing in a low resolution level is

4311

 

permitted due to the encryption language of the encrypted PDF file.

 

Printing the file in this function is disabled.

 

 

 

 

* Permitted only when a user password is entered.

 

 

 

4312

Password mismatching

The entered password is neither matched with a user password nor an

 

owner password. Check the password again.

 

 

 

 

 

A221

Job canceled

(Job was canceled.)

 

 

 

A222

Power failure

Check whether the power cable is connected properly and it is inserted

 

securely. Check whether the power voltage is unstable.

 

 

 

 

 

A290

Limit over error

Number of prints has exceeded the one specified with the department

(Black and White)

code and user code at the same time. Clear the limit counter.

 

 

 

 

A291

Limit over error

Number of prints has exceeded the one specified with the user code.

(Black and White)

Clear the limit counter.

 

 

 

 

A292

Limit over error

Number of prints has exceeded the one specified with the department

(Black and White)

code. Clear the limit counter.

 

 

 

 

 

Limit over error (Color)

The number of prints has exceeded the one specified for the department

A2A0

 

code and user code, or users (guests) are not authorized to perform color

 

printing. Clear the limit counter, or authorize users so that they can

 

 

 

 

perform color printing.

 

 

 

96 Error Codes

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Contents Troubleshooting Guide Page ‰ Screens „ How to read this manual ‰ Symbols in this manualPreface ‰ TrademarksPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Message Problem Description Solution Messages Displayed on the Touch PanelEquipment by yourself Power Failure Clearing a Paper Jam „ Locating a paper jam„ Clearing a paper jam ‰ Tips on removing the jammed paper‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document FeederUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion ‰ Transport unit „ Paper jam in the bypass tray„ Paper jam in the right side of the equipment ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs „ Paper jam in the receiving unit ‰ Receiving tray ‰ Side receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX „ Clearing paper jams caused by a wrong paper type setting ‰ Jam when making copies or printsClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam Clearing a Staple Jam „ Staple jam in the Finisher„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Replacing a Toner Cartridge Never attempt to incinerate toner cartridgesReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Replacing the Waste Toner Box Never attempt to incinerate waste toner boxesReplacing the Waste Toner Box Refilling With Staples „ Refilling the Finisher staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Copying Problems Problem Description Cause Corrective ActionGuide Page Troubleshooting for Printing Print Job Problems „ Clearing print job errorsProblem Description „ Cannot print Snmp Community Name problems Printer Driver Problems„ Cannot print port setting problems „ Command line options not processed„ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driver„ Cannot print properly with AppleTalk print Network Connection Problems„ Cannot print with SMB print Client Problems „ Checking the client status„ Print jobs not output Hardware Problems„ Startup page not printed Troubleshooting for Scanning „ Cannot find the data saved in the shared folder Scanning Problems„ Cannot E-mail my scans Troubleshooting for e-Filing „ Numerous sub windows repeatedly appear Filing Web Utility Problems„ e-Filing Web Utility terminates the session „ Error messages Message Corrective ActionFiling Web Utility Problems Troubleshooting for Network Connections Locating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environment‰ Setup needs to copy Windows NT files Network Fax N/W-Fax Driver Problems„ N/W-Fax Driver Installation Error Messages ‰ Client software CD now required‰ This port is currently in use ‰ Problem with the current printer setup‰ Location does not contain information about your hardware ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Hardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective Action Documents in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment When You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper Regular Maintenance Scanning area surface of the long rectangular glassIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems
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