Toshiba 5520c Locating the Equipment in the Network, „ Cannot locate the equipment in the network

Page 80

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

Locating the Equipment in the Network

„Cannot locate the equipment in the network

Problem Description

I cannot locate the equipment in the network.

Corrective Action

Improper settings may cause the problems in locating the equipment in the network. Try the checklist below to detect the cause of the problem. If the problem remains unsolved, contact your service representative.

No.

Check...

Yes

No

Corrective Action

 

 

 

 

 

1

Is the startup page printed out? If not, wait until

 

 

Set up the proper protocols.

 

the communication comes online. Examine the

Next Step

Ö

 

 

protocol settings listed on the startup page. Are

Ø

 

 

 

 

 

they correct?

 

 

 

 

 

 

 

 

2

Print out a configuration page. Make sure that

 

 

Set up the proper protocol if required.

 

there are not any discrepancies or inconsistencies

 

 

Once you have located the equipment, configure

 

between the current network settings and your

 

 

the port that it is mapped correctly to the device.

 

network environment. Change the network

Next Step

Ö

 

 

settings, if necessary. Use the Find Computer

Ø

 

 

 

 

 

utility from your Windows computer to locate the

 

 

 

 

equipment by its device name. Can you find the

 

 

 

 

equipment?

 

 

 

 

 

 

 

 

3

Can you locate other computers connected to the

Next Step

 

Check the network settings on the client computer

 

same network?

Ö

to make sure that they are compatible with the

 

Ø

 

 

 

network settings on the equipment.

 

 

 

 

 

 

 

 

 

4

Check the link LED activity on the hub and/or NIC

 

 

Contact your service representative.

 

of the equipment and the client machine. Do the

Next Step

Ö

 

 

hardware components appear to be functioning

Ø

 

 

 

 

 

properly?

 

 

 

 

 

 

 

 

5

Make sure that the device name for the

 

 

Set up the NetBIOS name of the device correctly.

 

equipment is unique and verify that the WINS

 

 

 

 

and/or DNS server database are not causing

 

 

 

 

potential naming conflicts with the network

Next Step

Ö

 

 

settings on the equipment. If necessary, change

Ø

 

 

 

 

 

the network settings on the equipment. After the

 

 

 

 

communication comes back online, can you see

 

 

 

 

the equipment in the network?

 

 

 

 

 

 

 

 

6

If the network environment is using complex

 

 

Contact your local network support specialist for

 

subnet or supernet structures, is the IP address

End

Ö

further assistance.

 

used by the equipment within the network

 

 

 

 

 

 

structures range of valid addresses?

 

 

 

 

 

 

 

 

78 Locating the Equipment in the Network

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Contents Troubleshooting Guide Page „ How to read this manual ‰ Symbols in this manual Preface‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Message Problem Description Solution Messages Displayed on the Touch PanelEquipment by yourself Power Failure Clearing a Paper Jam „ Locating a paper jam„ Clearing a paper jam ‰ Tips on removing the jammed paper‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document FeederUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion ‰ Transport unit „ Paper jam in the bypass tray„ Paper jam in the right side of the equipment ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs „ Paper jam in the receiving unit ‰ Receiving tray ‰ Side receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX „ Clearing paper jams caused by a wrong paper type setting ‰ Jam when making copies or printsClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam Clearing a Staple Jam „ Staple jam in the Finisher„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Replacing a Toner Cartridge Never attempt to incinerate toner cartridgesReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Replacing the Waste Toner Box Never attempt to incinerate waste toner boxesReplacing the Waste Toner Box Refilling With Staples „ Refilling the Finisher staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Copying Problems Problem Description Cause Corrective ActionGuide Page Troubleshooting for Printing Print Job Problems „ Clearing print job errorsProblem Description Printer Driver Problems „ Cannot print port setting problems„ Cannot print Snmp Community Name problems „ Command line options not processed„ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driver„ Cannot print properly with AppleTalk print Network Connection Problems„ Cannot print with SMB print Client Problems „ Checking the client status„ Print jobs not output Hardware Problems„ Startup page not printed Troubleshooting for Scanning „ Cannot find the data saved in the shared folder Scanning Problems„ Cannot E-mail my scans Troubleshooting for e-Filing „ Numerous sub windows repeatedly appear Filing Web Utility Problems„ e-Filing Web Utility terminates the session „ Error messages Message Corrective ActionFiling Web Utility Problems Troubleshooting for Network Connections Locating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environmentNetwork Fax N/W-Fax Driver Problems „ N/W-Fax Driver Installation Error Messages‰ Setup needs to copy Windows NT files ‰ Client software CD now required‰ This port is currently in use ‰ Problem with the current printer setup‰ Location does not contain information about your hardware ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Hardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment When You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper Regular Maintenance Scanning area surface of the long rectangular glassIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems
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