Toshiba 5520c manual Power Failure

Page 12

1 TROUBLESHOOTING FOR THE HARDWARE

Message

Problem Description

 

 

Solution

 

 

 

POWER FAILURE

A job was interrupted by a power

The print or fax job may be incomplete. Press [JOB

 

failure or some other reason.

STATUS] to check whether any jobs are unfinished.

 

 

To clear the message, press the [FUNCTION CLEAR]

 

 

button twice.

 

 

 

ERASING DATA

The Data Overwrite Enabler (optional)

This message is displayed if the Data Overwrite

 

is clearing the data.

Enabler (optional) is installed. You can operate the

 

 

equipment while the message is displayed.

 

 

 

Check paper size setting on touch

Paper jam occurred because of a

Register the paper size correctly. Just clearing the

panel for Bypass tray

mismatch between the paper size

paper jam does not prevent another paper jam.

 

placed in the bypass tray and the size

P.33 “Clearing paper jams caused by a wrong

 

registered for the bypass tray in the

paper size setting”

 

equipment.

 

 

 

 

 

 

Set the paper on the bypass tray

The paper placed on the bypass tray

Remove the jammed paper and set the paper again.

again.

jammed.

 

 

 

 

 

 

Check the direction or size of the

The direction or the size of the paper

Check the direction and the size of the paper and then

paper on the bypass tray and press

placed on the bypass tray is incorrect.

replace it on the bypass tray.

START

 

 

 

 

 

 

 

Reboot the machine

An error occurred in the equipment

Rebooting the equipment may correct the error. To

 

and it stopped normal operation.

reboot the equipment, turn the main power switch off

 

 

and then on.

 

 

 

Toner near Empty (***)

A toner is running out. “***” indicates

Check the color of the toner on the touch panel and

 

the color.

prepare the toner cartridge.

 

(The colors are shown in

(About another 4000 copies can be made after this

 

abbreviations when two or more

message appears.)

 

toners are running out: Y: yellow,

 

 

 

 

 

 

 

 

M:magenta, C:cyan, and K:black)

 

 

 

 

 

y Replace a toner cartridge after the message

 

 

 

 

 

 

“Install new *** toner cartridge” is displayed.

 

 

 

y Black and white printing is available while the

 

 

 

other colors have run out. Neither color nor

 

 

 

black and white printing can be done when

 

 

 

the black toner has run out.

 

 

 

y If you replace a toner cartridge with a new one

 

 

 

while some toner remains, make sure to clear

 

 

 

the counter. This is necessary for the

 

 

 

equipment to display the next “Toner near

 

 

 

Empty” message at the proper time. For the

 

 

 

procedure, see below.

 

 

 

P.49 “Replacing a “Near Empty” toner

 

 

 

cartridge”

 

 

 

Confirm waste toner box is attached

The waste toner box is not securely

Confirm the waste toner box is securely mounted and

and close waste toner box cover

attached or the waste toner box cover

close the waste toner box cover.

 

is open.

P.52 “Replacing the Waste Toner Box”

 

 

 

Dispose of used toner

The waste toner box is full.

Replace the waste toner box following the guidance

 

 

displayed on the touch panel.

 

 

P.52 “Replacing the Waste Toner Box”

 

 

 

Please Empty Hole Punch Waste

The Hole Punch Unit dust bin is full.

Remove the paper punchings.

 

 

P.58 “Cleaning the Hole Punch Dust Bin”

 

 

 

Not enough Work Space to store

Internal memory available ran out

To print out the data for the originals stored (scanned)

originals

while scanning.

until the message appeared, press [YES] on the touch

Will you print out stored originals?

 

panel. To delete the stored data, press [NO].

 

 

 

The number of originals exceeds the

The number of originals to be

Reduce the number of originals to be scanned, and

limits.

scanned has exceeded the limit of

try again.

The scanned data are deleted.

1000 sheets during scanning. (The

 

 

 

 

magazine sort or page number

 

 

 

 

function is used.)

 

 

 

 

 

 

The number of originals exceeds the

The number of originals to be

To print out the data for the originals stored (scanned)

limits.

scanned has exceeded the limit of

until the message appeared, press [YES] on the touch

Will you copy stored originals?

1000 sheets during scanning.

panel. To delete the stored data, press [NO].

 

 

 

 

 

Error Codes

The error codes indicating the status of the equipment may appear on the touch panel. You can find the listings of these codes in Chapter 7.

P.96 “Error Codes”

10 Messages Displayed on the Touch Panel

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Contents Troubleshooting Guide Page „ How to read this manual ‰ Symbols in this manual Preface‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Message Problem Description Solution Messages Displayed on the Touch PanelEquipment by yourself Power Failure Clearing a Paper Jam „ Locating a paper jam„ Clearing a paper jam ‰ Tips on removing the jammed paper‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document FeederUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion „ Paper jam in the bypass tray „ Paper jam in the right side of the equipment‰ Transport unit ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs „ Paper jam in the receiving unit ‰ Receiving tray ‰ Side receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX „ Clearing paper jams caused by a wrong paper type setting ‰ Jam when making copies or printsClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam Clearing a Staple Jam „ Staple jam in the Finisher„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Replacing a Toner Cartridge Never attempt to incinerate toner cartridgesReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Replacing the Waste Toner Box Never attempt to incinerate waste toner boxesReplacing the Waste Toner Box Refilling With Staples „ Refilling the Finisher staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Copying Problems Problem Description Cause Corrective ActionGuide Page Troubleshooting for Printing Print Job Problems „ Clearing print job errorsProblem Description Printer Driver Problems „ Cannot print port setting problems„ Cannot print Snmp Community Name problems „ Command line options not processed„ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driverNetwork Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print Client Problems „ Checking the client statusHardware Problems „ Startup page not printed„ Print jobs not output Troubleshooting for Scanning Scanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear „ Error messages Message Corrective ActionFiling Web Utility Problems Troubleshooting for Network Connections Locating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environmentNetwork Fax N/W-Fax Driver Problems „ N/W-Fax Driver Installation Error Messages‰ Setup needs to copy Windows NT files ‰ Client software CD now required‰ Problem with the current printer setup ‰ Location does not contain information about your hardware‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Hardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment When You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper Regular Maintenance Scanning area surface of the long rectangular glassIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems
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