Toshiba 5520c manual Error Messages, TopAccess Message Corrective Action

Page 94

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Messages

When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action.

TopAccess Message

 

Corrective Action

 

 

Front Cover Open - Please Close Cover.

Close the front cover.

 

 

Paper Feeding Cover Open - Please Close Cover.

Close the paper feeder cover.

 

 

Transfer/Transport unit Open - Please Close Cover.

Close the transfer/transport unit.

 

 

Large Capacity Feeder Cover Open - Please Close Cover.

Close the Large Capacity Feeder cover.

 

 

Drawer Open - Please Close Cover.

Close the drawer.

 

 

Automatic Duplexing Unit Cover Open - Please Close Cover.

Close the automatic duplexing unit cover.

 

 

Relay Unit Cover Open - Please Close Cover.

Close the Bridge Unit cover.

 

 

Finisher Joint Cover Open - Please Close Cover.

Close the Finisher joint cover.

 

 

Staple Door Open - Please Close Cover.

Close the stapler cover.

 

 

Punch Unit Front Cover Open.

Close the Punch Unit front cover.

 

 

Lower Tray Delivery Cover Open - Please Close Cover

Close the lower tray delivery cover.

 

 

Lower Tray Front Cover Open - Please Closer Cover

Close the lower tray front cover.

 

 

Punch Unit Front Cover Open - Please Close Cover

Close the Punch unit front cover.

 

 

Hole Punch Unit Open - Please Close Cover.

Close the Hole Punch Unit cover.

 

 

Paper Jam in Auto Duplexer Unit - Please Clear Paper Path

Refer to the guidance on the touch panel to remove jammed

 

paper.

 

 

 

Paper Insertion Jam - Please Clear Paper Path

Refer to the guidance on the touch panel to remove jammed

 

paper.

 

 

 

Paper Jam in Printer - Please Clear Paper Path

Refer to the guidance on the touch panel to remove jammed

 

paper.

 

 

 

Paper Ejection Jam - Please Clear Paper Path

Refer to the guidance on the touch panel to remove jammed

 

paper.

 

 

 

Staple Jam in Finisher - Please Clear Staple

Remove the jammed staples from the Finisher.

 

See

P.42 “Clearing a Staple Jam”.

 

 

Paper Jam in Finisher - Remove paper

Remove the jammed paper from the Finisher.

 

See

P.11 “Clearing a Paper Jam”

 

 

Staple Jam in Saddle Stitch Finisher - Please Clear Staple

Remove jammed staples from the Saddle Stitch Finisher.

 

See

P.42 “Clearing a Staple Jam”

 

 

Used Toner Container Full - Please Replace.

Replace the waste toner box.

 

See

P.52 “Replacing the Waste Toner Box”.

 

 

Toner Not Recognized - Please Check Toner.

Check and adjust the toner bottle.

 

 

Black Toner Empty - Please Refill.

Replace the black toner.

 

See

P.46 “Replacing a Toner Cartridge”.

 

 

Cyan Toner Empty - Please Refill.

Replace the cyan toner.

 

See

P.46 “Replacing a Toner Cartridge”.

 

 

Magenta Toner Empty - Please Refill.

Replace the magenta toner.

 

See

P.46 “Replacing a Toner Cartridge”.

 

 

Yellow Toner Empty - Please Refill.

Replace the yellow toner.

 

See

P.46 “Replacing a Toner Cartridge”.

 

 

Confirm waste toner box is attached

Confirm the waste toner box is securely attached and close the

 

waste toner box cover.

 

 

Close duplexing unit cover

Close the duplexing unit cover.

 

 

Close receiving tray low cover

Close the low cover of the receiving tray.

 

 

Prepare new waste toner box

Prepare a new waste toner box.

 

 

TRU Box needs to be replaced (Please make a service call)

Contact your service representative for the replacement of the

 

TRU Box.

 

 

Automatic Document Feeder Error - Please Contact Service

Contact your service representative.

Technician.

 

 

 

 

Alignment Error in Automatic Document Feeder - Please Contact

Contact your service representative.

Service Technician.

 

 

 

 

Motor Error in Automatic Document Feeder - Please Contact

Contact your service representative.

Service Technician.

 

 

 

 

I/F Error in Automatic Document Feeder - Please Contact Service

Contact your service representative.

Technician.

 

 

 

 

Fatal Error - Please Contact Service Technician.

Contact your service representative.

 

 

 

92 Error Messages

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Contents Troubleshooting Guide Page ‰ Screens „ How to read this manual ‰ Symbols in this manualPreface ‰ TrademarksPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Message Problem Description Solution Messages Displayed on the Touch PanelEquipment by yourself Power Failure Clearing a Paper Jam „ Locating a paper jam„ Clearing a paper jam ‰ Tips on removing the jammed paper‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document FeederUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion „ Paper jam in the right side of the equipment „ Paper jam in the bypass tray‰ Transport unit ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs „ Paper jam in the receiving unit ‰ Receiving tray ‰ Side receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX „ Clearing paper jams caused by a wrong paper type setting ‰ Jam when making copies or printsClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam Clearing a Staple Jam „ Staple jam in the Finisher„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Replacing a Toner Cartridge Never attempt to incinerate toner cartridgesReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Replacing the Waste Toner Box Never attempt to incinerate waste toner boxesReplacing the Waste Toner Box Refilling With Staples „ Refilling the Finisher staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Copying Problems Problem Description Cause Corrective ActionGuide Page Troubleshooting for Printing Print Job Problems „ Clearing print job errorsProblem Description „ Cannot print Snmp Community Name problems Printer Driver Problems„ Cannot print port setting problems „ Command line options not processed„ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driver„ Cannot print with SMB print Network Connection Problems„ Cannot print properly with AppleTalk print Client Problems „ Checking the client status„ Startup page not printed Hardware Problems„ Print jobs not output Troubleshooting for Scanning „ Cannot E-mail my scans Scanning Problems„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing „ e-Filing Web Utility terminates the session Filing Web Utility Problems„ Numerous sub windows repeatedly appear „ Error messages Message Corrective ActionFiling Web Utility Problems Troubleshooting for Network Connections Locating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environment‰ Setup needs to copy Windows NT files Network Fax N/W-Fax Driver Problems„ N/W-Fax Driver Installation Error Messages ‰ Client software CD now required‰ Location does not contain information about your hardware ‰ Problem with the current printer setup‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Hardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment When You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper Regular Maintenance Scanning area surface of the long rectangular glassIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems
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