Toshiba 5520c manual „ Cannot locate the equipment with Local Discovery

Page 81

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS

„Cannot locate the equipment with Local Discovery

Problem Description

Local Discovery cannot detect the equipment.

Corrective Action

The equipment is normally located automatically by SNMP. When the TWAIN driver, File Downloader, Address Book Viewer, Backup/Restore Utility, or Remote Scan driver cannot automatically discover the equipment over the network, the most likely cause is limitations of the protocols supported by the computer. In some cases, you need to add or update network components; however, first see the checklist below to fix the problem.

No.

Check...

Yes

No

Corrective Action

 

 

 

 

 

1

Check the SNMP version.

Ö

Next Step

Check whether the SNMP V3 is available on your

 

Is the SNMP setting configured for SNMP V3?

Ø

environment.

 

 

 

 

 

 

 

2

Is SNMP enabled on the equipment?

Next Step

Ö

Enable the SNMP (MIB) and confirm the Read

 

Is “public” specified for the Read Community?

Ø

Community setting.

 

 

 

 

 

 

 

3

Confirm that the protocol suite installed on the

 

 

See the vendor’s Web site for information about

 

client computer has been updated with the latest

 

 

product updates and technical supports.

 

software for the given operating system. If your

Next Step

Ö

 

 

network only supports the IPX/SPX protocol,

Ø

 

 

 

 

 

make sure that the most current version of Novell

 

 

 

 

Client software is installed.

 

 

 

 

 

 

 

 

4

Print an NIC Configuration page from the

Next Step

 

Configure the proper protocol.

 

equipment. Does the equipment support the same

Ö

 

 

Ø

 

 

protocol as the network?

 

 

 

 

 

 

 

 

 

 

 

5

Change the protocol settings from TopAccess, if

 

 

 

 

necessary, and reboot the equipment for the

End

Next Step

 

 

changes to take effect. Repeat step 2. Was the

Ø

 

 

 

 

 

device discovered?

 

 

 

 

 

 

 

 

6

Check the NIC Configuration page. Are the IP

Next Step

Ö

Setup the TCP/IP settings correctly.

 

address and subnet mask settings correct?

Ø

 

 

 

 

 

 

 

 

 

7

Check the router to make sure that it is not

Next Step

 

Adjust the router settings.

 

filtering out the equipment packets. Is the router

Ö

 

 

Ø

 

 

processing equipment packets correctly?

 

 

 

 

 

 

 

 

 

 

 

8

Can another computer within the same network

Next Step

Ö

See the following section to fix the problem:

 

segment discover the equipment?

Ø

P.78 “Locating the Equipment in the Network”

 

 

 

 

 

 

 

9

Check the NIC Configuration page. Is the Unit

Next Step

Ö

Contact your service representative.

 

Serial Number part of the device name?

Ø

 

 

 

 

 

 

 

 

 

10

Check link activities on the port being used by the

 

 

 

 

equipment and the integrity of the network cable,

End

 

 

 

hub, or switch that connects the equipment to the

Ö

 

 

network. Replace any network components that

 

 

 

 

you can tell or suspect are faulty.

 

 

 

 

 

 

 

 

Locating the Equipment in the Network 79

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Contents Troubleshooting Guide Page Preface „ How to read this manual ‰ Symbols in this manual‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Messages Displayed on the Touch Panel Message Problem Description SolutionEquipment by yourself Power Failure „ Locating a paper jam Clearing a Paper Jam‰ Tips on removing the jammed paper „ Clearing a paper jam„ Paper jam in the Reversing Automatic Document Feeder ‰ If paper jams occur frequentlyUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion „ Paper jam in the bypass tray „ Paper jam in the right side of the equipment‰ Transport unit ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs ‰ Side receiving tray „ Paper jam in the receiving unit ‰ Receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX ‰ Jam when making copies or prints „ Clearing paper jams caused by a wrong paper type settingClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam „ Staple jam in the Finisher Clearing a Staple Jam„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Never attempt to incinerate toner cartridges Replacing a Toner CartridgeReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Never attempt to incinerate waste toner boxes Replacing the Waste Toner BoxReplacing the Waste Toner Box „ Refilling the Finisher staples Refilling With Staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Problem Description Cause Corrective Action Copying ProblemsGuide Page Troubleshooting for Printing „ Clearing print job errors Print Job ProblemsProblem Description „ Cannot print port setting problems Printer Driver Problems„ Cannot print Snmp Community Name problems „ Command line options not processed„ Cannot print a job as expected using PS3 printer driver „ Retrieval of printer configuration failedNetwork Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print „ Checking the client status Client ProblemsHardware Problems „ Startup page not printed„ Print jobs not output Troubleshooting for Scanning Scanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear Message Corrective Action „ Error messagesFiling Web Utility Problems Troubleshooting for Network Connections „ Cannot locate the equipment in the network Locating the Equipment in the Network„ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command„ Ldap authentication takes a long time Ldap Search and Authentication ProblemsPrinting Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment„ UNIX/Linux environment „ Macintosh environment„ N/W-Fax Driver Installation Error Messages Network Fax N/W-Fax Driver Problems‰ Setup needs to copy Windows NT files ‰ Client software CD now required‰ Problem with the current printer setup ‰ Location does not contain information about your hardware‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Printer Error Hardware Status Icons on TopAccess Device TabPaper Empty TopAccess Message Corrective Action Error MessagesDocuments in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error CodesA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment „ General operations When You Think Something Is Wrong With the Equipment„ Originals and paper Scanning area surface of the long rectangular glass Regular MaintenanceIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems
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