Toshiba 5520c manual Mfp

Page 96

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

TopAccess Message

Corrective Action

 

 

Active Directory Domain - Clock Skew error due to difference in

The clocks need to be synchronized. Please check whether SNTP

Time between Server and MFP

is configured correctly on the equipment.

 

 

Active Directory Domain - Kerberos Ticket has expired and cannot

Please confirm the validity period of the ticket set by the Kerberos

be used for Authentication

server. Please retry again after the fresh ticket is issued.

 

 

Active Directory Domain - Verification of the Ticket has failed

Verify the user name and password and try again. If the problem

 

persists please contact the administrator.

 

 

Active Directory Domain-The Domain specified could not be found

Enter the correct domain name in network settings. If the problem

 

persists please contact the administrator for the correct realm

 

name for your server.

 

 

Information Failed User Authentication

Check Domain Name/User Name/Password

 

 

SNTP Server - Connect Error has occurred

The equipment could not connect to the SNTP Server. Check the

 

SNTP settings.

 

 

No IKE proposal chosen

Check the IKEv1/IPsec proposal parameters

 

(like encryption/authentication algorithms, DH group,

 

authentication methods) in MFP and peer machine.

 

 

IKE Certificate Authentication failed

Check

 

1. CA and user certificate in both MFP and remote peer -

 

certificate timestamp and IPsec Certificate template should be

 

valid.

 

2. CRL DP server name is mapped in MFP’s host table or DNS

 

entry.

 

3. Certificate against CRL.

 

 

IKE Pre-shared key Authentication failed

Mismatch in IKEv1 Pre Shared Key. Check the PSK in MFP and

 

remote machine.

 

 

Invalid Certificate

Check the CA and user certificate in MFP and peer machine.

 

 

Certificate Type unsupported

Check the user certificate type. Supported type is “.pfx” file only.

 

 

Invalid certificate authority

Check the CA certificate in MFP and peer machine.

 

 

Certificate unavailable

Certificate has been deleted from Certificate store. Re-upload the

 

corresponding certificates using Security Services.

 

 

No ISAKMP SA established

Check the IKEv1/IPsec proposal parameters

 

(like encryption/authentication algorithms, DH group,

 

authentication methods) in MFP and peer machine.

 

Check

 

1. CA and user certificate in both MFP and remote peer -

 

certificate timestamp and IPsec Certificate template should be

 

valid.

 

2. CRL DP server name is mapped in MFP’s host table or DNS

 

entry.

 

3. Certificate against CRL.

 

 

Invalid Signature

Mismatch in Signature payload (MAC or IV). Check the CA and

 

user certificate in MFP and peer machine.

 

 

No IKEv2 proposal chosen

Check the IKEv2/IPsec proposal parameters

 

(encryption/authentication algorithms, DH group, authentication

 

methods) in MFP and peer machine.

 

 

IKEv2 Certificate Authentication Failed

Check

 

1. CA and user certificate in both MFP and remote peer -

 

certificate timestamp and IPsec Certificate template should be

 

valid.

 

2. CRL DP server name is mapped in MFP's host table or DNS

 

entry.

 

3. Certificate against CRL.

 

 

IKEv2 Secret key Authentication failed

Mismatch in IKEv2 Pre Shared Key. Check the PSK in MFP and

 

peer machine.

 

 

Falling Back to IKEv1

Remote machine is not supporting IKEv2. Going back to use

 

IKEv1.

 

 

ISAKMP SA unusable (deleted)

Restart IPsec service on Peer and retry.

 

 

Crypto operation failed

If Certificates are being used, re-upload the corresponding

 

certificates using Security Services. Restart IPsec Service on

 

MFP.

 

 

Invalid key information

Check IKE settings in MFP and peer.

 

 

CA not trusted

Check the CA certificate in MFP and peer machine.

 

Check the CA certificate timestamp.

 

 

94 Error Messages

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Contents Troubleshooting Guide Page „ How to read this manual ‰ Symbols in this manual Preface‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Message Problem Description Solution Messages Displayed on the Touch PanelEquipment by yourself Power Failure Clearing a Paper Jam „ Locating a paper jam„ Clearing a paper jam ‰ Tips on removing the jammed paper‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document FeederUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion „ Paper jam in the bypass tray „ Paper jam in the right side of the equipment‰ Transport unit ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs „ Paper jam in the receiving unit ‰ Receiving tray ‰ Side receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX „ Clearing paper jams caused by a wrong paper type setting ‰ Jam when making copies or printsClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam Clearing a Staple Jam „ Staple jam in the Finisher„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Replacing a Toner Cartridge Never attempt to incinerate toner cartridgesReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Replacing the Waste Toner Box Never attempt to incinerate waste toner boxesReplacing the Waste Toner Box Refilling With Staples „ Refilling the Finisher staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Copying Problems Problem Description Cause Corrective ActionGuide Page Troubleshooting for Printing Print Job Problems „ Clearing print job errorsProblem Description Printer Driver Problems „ Cannot print port setting problems„ Cannot print Snmp Community Name problems „ Command line options not processed„ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driverNetwork Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print Client Problems „ Checking the client statusHardware Problems „ Startup page not printed„ Print jobs not output Troubleshooting for Scanning Scanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear „ Error messages Message Corrective ActionFiling Web Utility Problems Troubleshooting for Network Connections Locating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environmentNetwork Fax N/W-Fax Driver Problems „ N/W-Fax Driver Installation Error Messages‰ Setup needs to copy Windows NT files ‰ Client software CD now required‰ Problem with the current printer setup ‰ Location does not contain information about your hardware‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Hardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment When You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper Regular Maintenance Scanning area surface of the long rectangular glassIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems
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