Toshiba 5520c manual Network Connection Problems, „ Cannot print with SMB print

Page 70

3 TROUBLESHOOTING FOR PRINTING

Network Connection Problems

This section describes the troubleshooting for printing in the network connection environment.

See also the checklists by types of printing and operating systems on P.82 “Printing Problems (Network Related)”

„Cannot print with the equipment (network connection problems)

Problem Description

I cannot perform printing with the equipment.

Corrective Action

See the checklist below to determine if the cause of the problem is related to a network.

If it is, see P.82 “Printing Problems (Network Related)”. In that section, several OS- and printing method-based check lists are provided to help you find an appropriate action to take.

No.

Check...

Yes

No

Corrective Action

 

 

 

 

 

1

Have you set the protocol settings so they are

Next Step

 

Set up the proper protocol.

 

compatible with your network and client protocol

Ö

 

 

Ø

 

 

settings?

 

 

 

 

 

 

 

 

 

 

 

2

Have you set up the appropriate type(s) of print

Next Step

Ö

Check the settings required for your printing

 

services that should be supported?

Ø

environment.

 

 

 

 

 

 

 

3

If you are using Novell print services, did you set

 

 

Set up the NetWare server.

 

up the Novell side of network printing, such as

Next Step

Ö

Refer to the Software Installation Guide.

 

creating print servers and attaching the print

Ø

 

 

 

 

 

queue?

 

 

 

 

 

 

 

 

4

If you set up Novell print services, can you see the

Next Step

 

Refer to your Novell PCONSOLE or NWAdmin

 

print job using PCONSOLE or NWAdmin?

Ö

user documentation for help with using these

 

Ø

 

 

 

utilities.

 

 

 

 

 

 

 

 

 

5

Have you checked the gateway and subnet

 

 

Set up the TCP/IP correctly.

 

settings to make sure that the equipment is part of

Next Step

Ö

 

 

the same network gateway as the client from

Ø

 

 

 

 

 

which you are trying to print?

 

 

 

 

 

 

 

 

6

Are other services and communications

 

 

Refer to your network documentation or use a

 

performed over the network behaving in the

End

Ö

network diagnostic utility to identify the network

 

normal and expected manner?

 

 

problem.

 

 

 

 

 

„Cannot print with SMB print

Problem Description

When trying to print a document using an SMB connection, the job cannot be printed and such messages continuously appear as “No more connections can be made to this remote computer” or “Your file could not be printed due to an error”.

Corrective Action

SMB print is supposed to be utilized in a small network. If you can use Windows 2000, Windows XP, Windows Vista, Windows 7, Windows Server 2003, or Windows Server 2008 as a print server, printing via the Windows Print Server is recommended.

If you cannot use the Windows Print Server in your network, use LPR print instead.

„Cannot print properly with AppleTalk print

Problem Description

yText will be printed as stripe lines when printing an email message.

ySome text is not printed in a document.

yWhen printing from a web browser, the web page is not printed in spite of the print job being sent to the equipment.

Corrective Action

If the errors above occur with AppleTalk print, use LPR print instead.

68 Network Connection Problems

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Contents Troubleshooting Guide Page ‰ Screens „ How to read this manual ‰ Symbols in this manualPreface ‰ TrademarksPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Message Problem Description Solution Messages Displayed on the Touch PanelEquipment by yourself Power Failure Clearing a Paper Jam „ Locating a paper jam„ Clearing a paper jam ‰ Tips on removing the jammed paper‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document FeederUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion „ Paper jam in the right side of the equipment „ Paper jam in the bypass tray‰ Transport unit ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs „ Paper jam in the receiving unit ‰ Receiving tray ‰ Side receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX „ Clearing paper jams caused by a wrong paper type setting ‰ Jam when making copies or printsClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam Clearing a Staple Jam „ Staple jam in the Finisher„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Replacing a Toner Cartridge Never attempt to incinerate toner cartridgesReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Replacing the Waste Toner Box Never attempt to incinerate waste toner boxesReplacing the Waste Toner Box Refilling With Staples „ Refilling the Finisher staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Copying Problems Problem Description Cause Corrective ActionGuide Page Troubleshooting for Printing Print Job Problems „ Clearing print job errorsProblem Description „ Cannot print Snmp Community Name problems Printer Driver Problems„ Cannot print port setting problems „ Command line options not processed„ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driver„ Cannot print with SMB print Network Connection Problems„ Cannot print properly with AppleTalk print Client Problems „ Checking the client status„ Startup page not printed Hardware Problems„ Print jobs not output Troubleshooting for Scanning „ Cannot E-mail my scans Scanning Problems„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing „ e-Filing Web Utility terminates the session Filing Web Utility Problems„ Numerous sub windows repeatedly appear „ Error messages Message Corrective ActionFiling Web Utility Problems Troubleshooting for Network Connections Locating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environment‰ Setup needs to copy Windows NT files Network Fax N/W-Fax Driver Problems„ N/W-Fax Driver Installation Error Messages ‰ Client software CD now required‰ Location does not contain information about your hardware ‰ Problem with the current printer setup‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Hardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment When You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper Regular Maintenance Scanning area surface of the long rectangular glassIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems
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