Toshiba Troubleshoot 2C71 Error and Other Common Issues
Page 104

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error Code

Problem Description

Corrective Action

 

 

 

 

SMTP authentication error

Confirm that the login name and password are correct.

2C71

 

If SSL is enabled, make sure that the SSL port number

 

 

is correctly set.

 

 

 

2C72

POP Before SMTP error

Confirm that the POP Before SMTP settings and POP3

 

settings are correct.

 

 

 

 

 

2C80

Failed to process received Email job

Ask your administrator whether the Internet Fax

 

Received Forward is set.

 

 

 

 

 

2C81

Failed to process received Fax job

Ask your administrator whether the Fax Received

 

Forward is set.

 

 

 

 

 

2CC0

Job canceled

(Job was canceled.)

 

 

 

2CC1

Power failure occurred

Make sure that the power cable is connected properly

 

and it is inserted securely. Resend the job.

 

 

 

 

 

Save as File

 

 

 

 

 

2D10, 2D12,

Illegal Job status

Turn the power OFF and then back ON. Retry the scan.

2D13,

 

If the error still occurs, contact your service

2D20-2D22

 

representative.

 

 

 

2D11

Not enough memory for saving the scan job

Wait for a while and retry the job. If the error still occurs,

 

turn the power OFF and then back ON and retry it.

 

 

 

 

 

 

An internal error occurred

Turn the power OFF and then back ON, and retry the

2D14

 

job. If the error still occurs, contact your service

 

 

representative.

 

 

 

2D15

Exceeding maximum file capacity

Divide the file into several files, or retry in a single-page

 

format.

 

 

 

 

 

 

Failed to create directory

Make sure that the access privilege to the storage

 

 

directory is writable and also the disk in the directory

 

 

has enough space, and then retry the job. If more than

2D30

 

one job is performed simultaneously, the error may

 

occur because the disk temporarily runs out of space. In

 

 

 

 

this case, wait for a while and retry the job. If the error

 

 

still occurs, turn the power OFF and then back ON, and

 

 

then retry it.

 

 

 

 

Failed to create file

Make sure that the access privilege to the storage

 

 

directory is writable and also the disk in the directory

 

 

has enough space, and then retry the job. If more than

2D31, 2D33

 

one job is performed simultaneously, the error may

 

occur because the disk temporarily runs out of space. In

 

 

 

 

this case, wait for a while and retry the job. If the error

 

 

still occurs, turn the power OFF and then back ON, and

 

 

then retry it.

 

 

 

 

Failed to delete file

Make sure that the access privilege to the storage

2D32

 

directory is writable and then retry the job. If the error

 

still occurs, turn the power OFF and then back ON, and

 

 

 

 

then retry it.

 

 

 

 

Failed to convert image file format

When this error occurs by converting the Slim PDF

 

 

format, retry the scan. If the error still occurs, specify

 

 

the general PDF format.

2D40

 

When this error occurs by converting other than the

 

 

Slim PDF format, turn the power OFF and then back

 

 

ON. Then retry the scan. If the error still occurs, contact

 

 

your service representative.

 

 

 

2D43

Encryption error. Failed to create a file

If the error still occurs after retrying, turn the power OFF

 

and then back ON. Then retry it.

 

 

 

 

 

 

Creating a file was not allowed.

Creating an unencrypted file was not allowed.

2D44

 

Configure the encryption settings and retry the failed

 

job.

 

 

 

 

To create an unencrypted file, consult the administrator.

 

 

 

 

Failed to copy file

Turn the power OFF and then back ON. Retry the scan.

2D60

 

If the error still occurs, contact your service

 

 

representative.

 

 

 

102 Error Codes

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Contents Troubleshooting Guide Page „ How to read this manual ‰ Symbols in this manual Preface‰ Screens ‰ TrademarksPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Message Problem Description Solution Messages Displayed on the Touch PanelEquipment by yourself Power Failure Clearing a Paper Jam „ Locating a paper jam„ Clearing a paper jam ‰ Tips on removing the jammed paper‰ If paper jams occur frequently „ Paper jam in the Reversing Automatic Document FeederUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion ‰ Transport unit „ Paper jam in the bypass tray„ Paper jam in the right side of the equipment ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs „ Paper jam in the receiving unit ‰ Receiving tray ‰ Side receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX „ Clearing paper jams caused by a wrong paper type setting ‰ Jam when making copies or printsClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam Clearing a Staple Jam „ Staple jam in the Finisher„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Replacing a Toner Cartridge Never attempt to incinerate toner cartridgesReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Replacing the Waste Toner Box Never attempt to incinerate waste toner boxesReplacing the Waste Toner Box Refilling With Staples „ Refilling the Finisher staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Copying Problems Problem Description Cause Corrective ActionGuide Page Troubleshooting for Printing Print Job Problems „ Clearing print job errorsProblem Description Printer Driver Problems „ Cannot print port setting problems„ Cannot print Snmp Community Name problems „ Command line options not processed„ Retrieval of printer configuration failed „ Cannot print a job as expected using PS3 printer driver„ Cannot print properly with AppleTalk print Network Connection Problems„ Cannot print with SMB print Client Problems „ Checking the client status„ Print jobs not output Hardware Problems„ Startup page not printed Troubleshooting for Scanning „ Cannot find the data saved in the shared folder Scanning Problems„ Cannot E-mail my scans Troubleshooting for e-Filing „ Numerous sub windows repeatedly appear Filing Web Utility Problems„ e-Filing Web Utility terminates the session „ Error messages Message Corrective ActionFiling Web Utility Problems Troubleshooting for Network Connections Locating the Equipment in the Network „ Cannot locate the equipment in the network„ Cannot locate the equipment with Local Discovery „ Equipment does not respond to ping command Check the network settings following the checklist belowLdap Search and Authentication Problems „ Ldap authentication takes a long timePrinting Problems Network Related „ IPP print in a Windows operating system environment „ Novell print in a NetWare environment„ Macintosh environment „ UNIX/Linux environmentNetwork Fax N/W-Fax Driver Problems „ N/W-Fax Driver Installation Error Messages‰ Setup needs to copy Windows NT files ‰ Client software CD now required‰ This port is currently in use ‰ Problem with the current printer setup‰ Location does not contain information about your hardware ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Hardware Status Icons on TopAccess Device Tab Printer ErrorPaper Empty Error Messages TopAccess Message Corrective ActionDocuments in the Scan folder have been deleted by a user MFP Error Messages Error Codes „ Error codes on print jobsA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment When You Think Something Is Wrong With the Equipment „ General operations„ Originals and paper Regular Maintenance Scanning area surface of the long rectangular glassIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems
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