Toshiba 5520c Preface, „ How to read this manual ‰ Symbols in this manual, ‰ Screens

Page 3

Preface

Thank you for purchasing TOSHIBA Multifunctional Digital Color System. This guide describes how to troubleshoot the problems that could occur while you are using the equipment. Keep this guide within easy reach, and use it to configure an environment that makes best use of the e-STUDIO’s functions.

„How to read this manual

‰Symbols in this manual

In this manual, some important items are described with the symbols shown below. Be sure to read these items before using this equipment.

Indicates a potentially hazardous situation which, if not avoided, could result in death, serious injury, or serious damage, or fire in the equipment or surrounding assets.

Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury, partial damage to the equipment or surrounding assets, or loss of data.

Indicates information to which you should pay attention when operating the equipment.

Other than the above, this manual also describes information that may be useful for the operation of this equipment with the following signage:

Describes handy information that is useful to know when operating the equipment.

Pages describing items related to what you are currently doing. See these pages as required.

‰Screens

yScreens in this manual may differ from the actual ones depending on the use-environment of the equipment such as the installing status of options.

yScreens of when paper in the A/B format is used are given in this manual. If you use paper in the LT format, the display or the order of buttons may differ from that of your equipment.

‰Trademarks

yThe official name of Windows 2000 is Microsoft Windows 2000 Operating System.

yThe official name of Windows XP is Microsoft Windows XP Operating System.

yThe official name of Windows Vista is Microsoft Windows Vista Operating System.

yThe official name of Windows 7 is Microsoft Windows 7 Operating System.

yThe official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System.

yThe official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating System.

yMicrosoft, Windows, Windows NT, and the brand names and product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other countries.

yApple, AppleTalk, Macintosh, Mac, Mac OS, Safari and TrueType are trademarks of Apple Inc. in the US and other countries.

yAdobe, Adobe Acrobat, Adobe Reader, Adobe Acrobat Reader, and PostScript are trademarks of Adobe Systems Incorporated.

yMozilla, Firefox and Firefox logo are trademarks or registered trademarks of Mozilla Foundation in the U.S. and other countries.

yIBM, AT and AIX are trademarks of International Business Machines Corporation.

yNOVELL, NetWare, and NDS are trademarks of Novell, Inc.

yTopAccess is a trademark of Toshiba Tec Corporation.

yOther company names and product names in this manual are the trademarks of their respective companies.

Preface 1

Page 2 Page 4
Image 3
Page 2 Page 4
Contents Troubleshooting Guide Page ‰ Trademarks „ How to read this manual ‰ Symbols in this manualPreface ‰ ScreensPage Contents Troubleshooting for Scanning When Something is Wrong with the Equipment Contents Troubleshooting for Hardware Messages Displayed on the Touch Panel Message Problem Description SolutionEquipment by yourself Power Failure „ Locating a paper jam Clearing a Paper Jam‰ Tips on removing the jammed paper „ Clearing a paper jam„ Paper jam in the Reversing Automatic Document Feeder ‰ If paper jams occur frequentlyUnder the guide plate „ Paper jam in the External Large Capacity Feeder optional Clearing a Paper Jam „ Paper jam in the drawer feeding portion „ Paper jam in the bypass tray „ Paper jam in the right side of the equipment‰ Transport unit ‰ Fuser unit Be careful not to cut yourself on the paper „ Paper jam in the duplexing unit Close the bypass tray Clearing a Paper Jam When the Hole Punch Unit is not installed Clearing a Paper Jam „ Paper jam in the Saddle Stitch unit optional Clearing a Paper Jam Push down the two green levers Close it by pressing the two knobs ‰ Side receiving tray „ Paper jam in the receiving unit ‰ Receiving tray‰ Receiving tray lower cover „ Paper jam in the bridge unit „ Clearing paper jams caused by a wrong paper size setting ‰ Jam when making copies or prints using a drawer Clearing a Paper Jam ‰ Jam when making copies or prints using the bypass tray ‰ Jam when printing from the FAX ‰ Jam when making copies or prints „ Clearing paper jams caused by a wrong paper type settingClearing a Paper Jam ‰ Jam when printing from the FAX Clearing a Paper Jam „ Staple jam in the Finisher Clearing a Staple Jam„ Staple jam in the Saddle Stitch unit Clearing a Staple Jam Return the Saddle Stitch unit to its original position Never attempt to incinerate toner cartridges Replacing a Toner CartridgeReplacing a Toner Cartridge Replacing a Toner Cartridge „ Replacing a Near Empty toner cartridge Replacing a Toner Cartridge Press Finish Never attempt to incinerate waste toner boxes Replacing the Waste Toner BoxReplacing the Waste Toner Box „ Refilling the Finisher staples Refilling With Staples„ Refilling the Saddle Stitch unit staples Press down the transparent cover of the cartridge Return the Saddle Stitch unit to its original position Cleaning the Hole Punch Dust Bin Troubleshooting for Copying Problem Description Cause Corrective Action Copying ProblemsGuide Page Troubleshooting for Printing „ Clearing print job errors Print Job ProblemsProblem Description „ Command line options not processed Printer Driver Problems„ Cannot print port setting problems „ Cannot print Snmp Community Name problems„ Cannot print a job as expected using PS3 printer driver „ Retrieval of printer configuration failedNetwork Connection Problems „ Cannot print with SMB print„ Cannot print properly with AppleTalk print „ Checking the client status Client ProblemsHardware Problems „ Startup page not printed„ Print jobs not output Troubleshooting for Scanning Scanning Problems „ Cannot E-mail my scans„ Cannot find the data saved in the shared folder Troubleshooting for e-Filing Filing Web Utility Problems „ e-Filing Web Utility terminates the session„ Numerous sub windows repeatedly appear Message Corrective Action „ Error messagesFiling Web Utility Problems Troubleshooting for Network Connections „ Cannot locate the equipment in the network Locating the Equipment in the Network„ Cannot locate the equipment with Local Discovery Check the network settings following the checklist below „ Equipment does not respond to ping command„ Ldap authentication takes a long time Ldap Search and Authentication ProblemsPrinting Problems Network Related „ Novell print in a NetWare environment „ IPP print in a Windows operating system environment„ UNIX/Linux environment „ Macintosh environment‰ Client software CD now required Network Fax N/W-Fax Driver Problems„ N/W-Fax Driver Installation Error Messages ‰ Setup needs to copy Windows NT files‰ Problem with the current printer setup ‰ Location does not contain information about your hardware‰ This port is currently in use ‰ Fax transmission cannot be performed with a cover sheet Page Checking the Equipment Status Printer Error Hardware Status Icons on TopAccess Device TabPaper Empty TopAccess Message Corrective Action Error MessagesDocuments in the Scan folder have been deleted by a user MFP Error Messages „ Error codes on print jobs Error CodesA2A1 „ Error codes on transmission and reception Device name 3D20 „ Error codes on scan jobs Save as File Store to e-Filing Perform the print with the administrator’s password. If When Something is Wrong with the Equipment „ General operations When You Think Something Is Wrong With the Equipment„ Originals and paper Scanning area surface of the long rectangular glass Regular MaintenanceIndex User information FC-5520C/6520C/6530C OME080006C0 Multifunctional Digital Color Systems
Related manuals
Manual 288 pages 49.36 Kb
Top Page Image Contents