Avaya 12 manual Avaya Call Management System CMS

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Avaya Call Management System (CMS)

Release 12

Sun Enterprise 3500 Computer

CMS Upgrade Express (CUE)

Comcode 700289390

Issue 1.0

December 2003

Compas ID 99956

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Contents Avaya Call Management System CMS Comments Preface Installing CMS patches Copying customer data Related documents OverviewSupport Frequently asked questions FAQsCustomer support for the United States Technician support for the United StatesPreparing for the upgrade Remote support Required documentationTrouble escalation Hardware additions Switch compatibilitySoftware considerations Customization issuesDisk mirroring Parts listCMS CD-ROM Checking for printer requests and large mail filesChecking for ACD More /etc/hosts Ls -l /etc/hostsIssue 1.0 December 2003 Page Extracting the customer’s administration and options Cvueextract Error Tail -f /var/tmp/new/var/log/cvuelog Following message about supported tape drives is displayedTo add temporary ACD Enter cmsadm Extracting the customer’s administration and options Following message is displayed Extracting the customer’s administration and options Nnnnn blocks Following messages are displayed and you continue with Step Isql will not be installed in the upgraded system Odbc will be installed Pg /var/tmp/new/var/log/cvuelog Usr/sbin/shutdown -y -i0 -g0 Ls -l /dev/dsk/c0t0d0s0Prerequisites Removing and replacing disk drivesRemoving and labeling the old disk drives Disk upgrade proceduresDisk upgrade procedures Installing the new boot disk drive Booting up the system with the new boot disk drive Boot /sbus@3,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Boot /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -arEnter pkginfo -x cms Press Enter to accept the default valueOpt/informix/bin/setenv Checking the status of the boot disk driveOnstat -d egrep On-Line Checking the status of the tape drives Verifying that the upgrade can continueLs -l /dev/rmt/*mbn wc -l Page Procedure Procedure Eject cdrom Installing CMS patchesEtc/init.d/volmgt stop Etc/init.d/volmgt start Page Cvuecopy Copying customer dataCD-ROM Verifying files using pkgchk Cd /cdrom/cdrom0 Comparing directory and file permissionsVerifyfileproperties Nohup ./verifyfileproperties /nohup.outLn -s ./inet/hosts /etc/hosts Linking the /etc/hosts filePress Enter Message similar to the following is displayed Installing the remaining disk drivesVerifying that the system recognizes all disk drives Page Onstat -d egrep PDX pg One of the following occurs Checking the status of the disksMetadb Metastat grep State grep -v Okay pgCvueactivate Activating customer optionsTail -f /var/log/cvuelog Activating customer options Page Activating customer options Adminsave/init.d.completed Enter cd /adminsave/init.dEnter cd /cdrom/cdrom0 Script name Description How to recover Removing temporary ACD Verifying that CMS is operating Turning on CMSCat /var/log/cvuelog grep merged manually pg Checking manual merge discrepanciesChecking Free Space Allocation Turning on Visual Vectors server optional Updating the switch setupAom start Removing the upgrade files Setting the Informix configuration parametersCvuecleanup Cvuecleanup process is complete...Wed Aug 23 135600 MDT Migrating customer data Migrating system administration dataPg /cms/migrate/r3mig.log Field Value to enter or option to selectMigrating agent and call center administration data Agent/Call Center Admin data Vi /etc/default/login Resetting the Console parameterReplacing the customer’s tapes Turning the upgraded system over to the customerOnstat -d egrep PDX pg