Avaya 12 manual Support, Frequently asked questions FAQs, Customer support for the United States

Preface

Support

If you need assistance with a problem, use the support information and help lines presented below.

Frequently asked questions (FAQs)

For solutions to common problems, customers and Avaya technicians can access technical support FAQs at:

http://www.avaya.com

Select Support > Call Center/CRM and select the product for which you need support. Please check this information before you call in a trouble ticket. Doing so could save you time and money.

Customer support for the United States

Customers can report problems and generate trouble tickets by calling:

1-800-242-2121

The customer is prompted to identify the type of problem (that is, Automatic Call Distribution, hardware, or Avaya CMS) and is then connected to the appropriate service organization.

Technician support for the United States

Avaya technicians can receive help by calling: 1-800-248-1234

Customer and technician support outside the United States

For customer and technician support outside the United States, see the Avaya Web site:

http://www.avaya.com

Select Support > Escalation Lists. For escalation telephone numbers outside the United States, select Global Escalation List.

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