Avaya 12 manual Enter cd /adminsave/init.d, Enter cd /cdrom/cdrom0, Adminsave/init.d.completed

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Copying and activating the customer’s administration and options

Recovering from failed installation scripts

If an error message is displayed, such as the following, a failure occurred in one of the installation scripts.

ERROR[1]: FUNCTION S00install_sql() FAILED at <time stamp> script /adminsave/init.d/S00install_sql failed

You may be able to recover and continue with the upgrade. Some of the installation scripts can be skipped during this part of the upgrade. However, any script that is skipped during this part of the upgrade must be installed later using the standard software installation procedures found in the CMS software installation document.

The following table lists all of the possible software installation scripts, and explains what to do if one of them fails during the upgrade. When identifying the installation scripts, be aware that each script is numbered with a prefix (for example, S04) before the script name.

Script name

Description

 

How to recover

 

 

 

 

 

 

install_sql

ISQL software

All of these scripts install optional software or

 

 

drivers needed by the customer. You can skip the

install_nts

NTS drivers

script and reinstall the software later. To skip the

 

 

script:

install_odbcX_X

ODBC software

1.

Enter: cd /adminsave/init.d

init_visual_vectors

Visual Vectors software

2. Enter: mv scriptname /adminsave/ where

scriptname is the name of the script.

 

 

 

 

3.

Enter: cd /cdrom/cdrom0

 

 

4.

Run the ./cvue_activate command again.

 

 

5.

Install the software package that you skipped

 

 

before you migrate the customer’s data.

 

 

After each script is executed, a copy of the script is

 

 

automatically moved to the directory

 

 

/adminsave/init.d.completed.

 

 

 

 

58 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express

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Contents Avaya Call Management System CMS Comments Preface Installing CMS patches Copying customer data Overview Related documentsCustomer support for the United States Frequently asked questions FAQsSupport Technician support for the United StatesPreparing for the upgrade Remote support Required documentationTrouble escalation Switch compatibility Hardware additionsCustomization issues Software considerationsParts list Disk mirroringChecking for printer requests and large mail files CMS CD-ROMChecking for ACD Ls -l /etc/hosts More /etc/hostsIssue 1.0 December 2003 Page Extracting the customer’s administration and options Cvueextract Error Following message about supported tape drives is displayed Tail -f /var/tmp/new/var/log/cvuelogTo add temporary ACD Enter cmsadm Extracting the customer’s administration and options Following message is displayed Extracting the customer’s administration and options Nnnnn blocks Following messages are displayed and you continue with Step Isql will not be installed in the upgraded system Odbc will be installed Pg /var/tmp/new/var/log/cvuelog Ls -l /dev/dsk/c0t0d0s0 Usr/sbin/shutdown -y -i0 -g0Removing and replacing disk drives PrerequisitesDisk upgrade procedures Removing and labeling the old disk drivesDisk upgrade procedures Installing the new boot disk drive Booting up the system with the new boot disk drive Boot /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Boot /sbus@3,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -arPress Enter to accept the default value Enter pkginfo -x cmsOpt/informix/bin/setenv Checking the status of the boot disk driveOnstat -d egrep On-Line Checking the status of the tape drives Verifying that the upgrade can continueLs -l /dev/rmt/*mbn wc -l Page Procedure Procedure Eject cdrom Installing CMS patchesEtc/init.d/volmgt stop Etc/init.d/volmgt start Page Copying customer data CvuecopyCD-ROM Verifying files using pkgchk Verifyfileproperties Comparing directory and file permissionsCd /cdrom/cdrom0 Nohup ./verifyfileproperties /nohup.outLinking the /etc/hosts file Ln -s ./inet/hosts /etc/hostsInstalling the remaining disk drives Press Enter Message similar to the following is displayedVerifying that the system recognizes all disk drives Page Metadb Checking the status of the disksOnstat -d egrep PDX pg One of the following occurs Metastat grep State grep -v Okay pgCvueactivate Activating customer optionsTail -f /var/log/cvuelog Activating customer options Page Activating customer options Adminsave/init.d.completed Enter cd /adminsave/init.dEnter cd /cdrom/cdrom0 Script name Description How to recover Removing temporary ACD Turning on CMS Verifying that CMS is operatingChecking manual merge discrepancies Cat /var/log/cvuelog grep merged manually pgChecking Free Space Allocation Turning on Visual Vectors server optional Updating the switch setupAom start Removing the upgrade files Setting the Informix configuration parametersCvuecleanup Cvuecleanup process is complete...Wed Aug 23 135600 MDT Migrating system administration data Migrating customer dataField Value to enter or option to select Pg /cms/migrate/r3mig.logMigrating agent and call center administration data Agent/Call Center Admin data Resetting the Console parameter Vi /etc/default/loginReplacing the customer’s tapes Turning the upgraded system over to the customerOnstat -d egrep PDX pg
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