Avaya 12 manual Extracting the customer’s administration and options

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Extracting the customer’s administration and options

18.CMS R12 supports switch releases R8 and later, so the switches (ACDs) may need to be upgraded when the CMS is upgraded to R12. The extract process checks each ACD to see if any of them are administered with a switch model of R7 or earlier. One of the following occurs:

If all of the ACDs are supported by R12, the extract continues with Step 20.

If any ACD is administered using an unsupported switch model, the following messages are displayed and the extract continues with Step 19:

The switch release Definity-<release>administered for <acd_name> (ACD <acd number>) is no longer supported.

Select the model of switch for this ACD:

1)Definity-R8

2)Definity-R9/R10

3)MultiVantage R1

4)Communication Mgr R2 Enter choice (1-4, or q to quit):

19.Enter the upgraded switch model for the ACD. One of the following occurs:

If another ACD is administered using an unsupported switch model, the extract returns to Step 18.

If no other ACDs are administered using an unsupported switch model, the extract continues with Step 20.

20.CMS R12 supports switch links that use TCP/IP only (CMS R12 does not support X.25 links), so the switch link may need to be upgraded when the CMS is upgraded to R12. The extract process next checks to see if any ACD switch links use X.25. One of the following occurs:

If no ACDs use X.25 for the switch link, the extract continues with Step 26.

If any ACD uses an X.25 switch link, the following messages are displayed and the extract continues with Step 21:

Check switch connections (check_x25_con)

WARNING:

CMS R12 no longer supports X.25 as a valid switch connection.

ACD <acd_name> (ACD <acd number>) is linked via X.25 but now requires a TCP/IP connection. Please provide TCP/IP information in the prompts that follow:

Enter switch host name or IP Address or q to quit:

22 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express

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Contents Avaya Call Management System CMS Comments Preface Installing CMS patches Copying customer data Overview Related documentsCustomer support for the United States Frequently asked questions FAQsSupport Technician support for the United StatesPreparing for the upgrade Remote support Required documentationTrouble escalation Switch compatibility Hardware additionsCustomization issues Software considerationsParts list Disk mirroringChecking for printer requests and large mail files CMS CD-ROMChecking for ACD Ls -l /etc/hosts More /etc/hostsIssue 1.0 December 2003 Page Extracting the customer’s administration and options Cvueextract Error Following message about supported tape drives is displayed Tail -f /var/tmp/new/var/log/cvuelogTo add temporary ACD Enter cmsadm Extracting the customer’s administration and options Following message is displayed Extracting the customer’s administration and options Nnnnn blocks Following messages are displayed and you continue with Step Isql will not be installed in the upgraded system Odbc will be installed Pg /var/tmp/new/var/log/cvuelog Ls -l /dev/dsk/c0t0d0s0 Usr/sbin/shutdown -y -i0 -g0Removing and replacing disk drives PrerequisitesDisk upgrade procedures Removing and labeling the old disk drivesDisk upgrade procedures Installing the new boot disk drive Booting up the system with the new boot disk drive Boot /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Boot /sbus@3,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -arPress Enter to accept the default value Enter pkginfo -x cmsOpt/informix/bin/setenv Checking the status of the boot disk driveOnstat -d egrep On-Line Checking the status of the tape drives Verifying that the upgrade can continueLs -l /dev/rmt/*mbn wc -l Page Procedure Procedure Eject cdrom Installing CMS patchesEtc/init.d/volmgt stop Etc/init.d/volmgt start Page Copying customer data CvuecopyCD-ROM Verifying files using pkgchk Verifyfileproperties Comparing directory and file permissionsCd /cdrom/cdrom0 Nohup ./verifyfileproperties /nohup.outLinking the /etc/hosts file Ln -s ./inet/hosts /etc/hostsInstalling the remaining disk drives Press Enter Message similar to the following is displayedVerifying that the system recognizes all disk drives Page Metadb Checking the status of the disksOnstat -d egrep PDX pg One of the following occurs Metastat grep State grep -v Okay pgCvueactivate Activating customer optionsTail -f /var/log/cvuelog Activating customer options Page Activating customer options Adminsave/init.d.completed Enter cd /adminsave/init.dEnter cd /cdrom/cdrom0 Script name Description How to recover Removing temporary ACD Turning on CMS Verifying that CMS is operatingChecking manual merge discrepancies Cat /var/log/cvuelog grep merged manually pgChecking Free Space Allocation Turning on Visual Vectors server optional Updating the switch setupAom start Removing the upgrade files Setting the Informix configuration parametersCvuecleanup Cvuecleanup process is complete...Wed Aug 23 135600 MDT Migrating system administration data Migrating customer dataField Value to enter or option to select Pg /cms/migrate/r3mig.logMigrating agent and call center administration data Agent/Call Center Admin data Resetting the Console parameter Vi /etc/default/loginReplacing the customer’s tapes Turning the upgraded system over to the customerOnstat -d egrep PDX pg