Avaya 12 manual Isql will not be installed in the upgraded system

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35.Do one of the following:

●If the optional package ISQL was purchased as part of the upgrade (check the SAP order), answer y to the question. The following message is displayed and you continue with Step 36:

ISQL will be installed.

●If ISQL was not purchased as part of the upgrade, enter n. If you enter n, ISQL is not installed and the following message is displayed. Continue with Step 36:

ISQL will not be installed in the upgraded system.

36. The extract process continues and the following message is displayed:

Supplemental Services cssxXXxx.x will be installed.

37.The extract process checks to see what version of ODBC, if any, is currently installed on the system. One of the following occurs:

●If ODBC version 4.2 is currently on the system, it is automatically installed as part of the upgrade. Continue with Step 39.

●If ODBC is not installed, or if the current version is earlier than version 4.2, the following messages are displayed and you continue with Step 38:

************ ODBC INSTALLATION MESSAGES ****************

CUE did not find the supported ODBC version installed on the current system. ODBC will not be installed if the customer has not purchased or does not agree to the purchase of the new ODBC license.

Enter 'y' if the customer has purchased or agrees to purchase the new ODBC license.

Enter 'n' if the customer has not purchased or does not agree to purchase the new ODBC license.

Enter (y/n) (default: n):

38.Do one of the following:

●If the optional package ODBC was purchased as part of the upgrade (check the SAP order), answer y to the question. Continue with Step 39.

●If ODBC was not purchased as part of the upgrade, enter n. If you enter n, ODBC is not installed and the following message is displayed. Continue with Step 40:

ODBC will not be installed in the upgraded system.

Issue 1.0 December 2003 27

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Contents Avaya Call Management System CMS Comments Preface Installing CMS patches Copying customer data Related documents OverviewTechnician support for the United States Frequently asked questions FAQsSupport Customer support for the United StatesPreparing for the upgrade Required documentation Remote supportTrouble escalation Hardware additions Switch compatibilitySoftware considerations Customization issuesDisk mirroring Parts listCMS CD-ROM Checking for printer requests and large mail filesChecking for ACD More /etc/hosts Ls -l /etc/hostsIssue 1.0 December 2003 Page Extracting the customer’s administration and options Cvueextract Error Tail -f /var/tmp/new/var/log/cvuelog Following message about supported tape drives is displayedTo add temporary ACD Enter cmsadm Extracting the customer’s administration and options Following message is displayed Extracting the customer’s administration and options Nnnnn blocks Following messages are displayed and you continue with Step Isql will not be installed in the upgraded system Odbc will be installed Pg /var/tmp/new/var/log/cvuelog Usr/sbin/shutdown -y -i0 -g0 Ls -l /dev/dsk/c0t0d0s0Prerequisites Removing and replacing disk drivesRemoving and labeling the old disk drives Disk upgrade proceduresDisk upgrade procedures Installing the new boot disk drive Booting up the system with the new boot disk drive Boot /sbus@3,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Boot /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -arEnter pkginfo -x cms Press Enter to accept the default valueChecking the status of the boot disk drive Opt/informix/bin/setenvOnstat -d egrep On-Line Verifying that the upgrade can continue Checking the status of the tape drivesLs -l /dev/rmt/*mbn wc -l Page Procedure Procedure Installing CMS patches Eject cdromEtc/init.d/volmgt stop Etc/init.d/volmgt start Page Cvuecopy Copying customer dataCD-ROM Verifying files using pkgchk Nohup ./verifyfileproperties /nohup.out Comparing directory and file permissionsCd /cdrom/cdrom0 VerifyfilepropertiesLn -s ./inet/hosts /etc/hosts Linking the /etc/hosts filePress Enter Message similar to the following is displayed Installing the remaining disk drivesVerifying that the system recognizes all disk drives Page Metastat grep State grep -v Okay pg Checking the status of the disksOnstat -d egrep PDX pg One of the following occurs MetadbActivating customer options CvueactivateTail -f /var/log/cvuelog Activating customer options Page Activating customer options Enter cd /adminsave/init.d Adminsave/init.d.completedEnter cd /cdrom/cdrom0 Script name Description How to recover Removing temporary ACD Verifying that CMS is operating Turning on CMSCat /var/log/cvuelog grep merged manually pg Checking manual merge discrepanciesChecking Free Space Allocation Updating the switch setup Turning on Visual Vectors server optionalAom start Setting the Informix configuration parameters Removing the upgrade filesCvuecleanup Cvuecleanup process is complete...Wed Aug 23 135600 MDT Migrating customer data Migrating system administration dataPg /cms/migrate/r3mig.log Field Value to enter or option to selectMigrating agent and call center administration data Agent/Call Center Admin data Vi /etc/default/login Resetting the Console parameterTurning the upgraded system over to the customer Replacing the customer’s tapesOnstat -d egrep PDX pg