Avaya 12 manual Following message about supported tape drives is displayed

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Extracting the customer’s administration and options

12. The following message about supported tape drives is displayed:

##### WARNING #####

Only the following tape drives will be supported in CMS R12:

SCSI cartridge tape - 4-8 GB (SLR5)

SCSI 8mm tape - 14 GB

SCSI 4mm or 8mm tape - 20-40 GB

You must use a supported tape drive to continue with the CUE upgrade.

Please enter (q) to quit, any other key to continue:

13.Do one of the following:

●If the tape drive you are using is not supported, press q. Restart the extract process after installing a supported tape drive.

●If the tape drive you are using is supported, press Enter to continue.

Tip:

If you want to track the progress of the extract from a different XTERM window, or from a remote or local terminal, use the following command:

tail -f /var/tmp/new/var/log/cvuelog

14.The extract process next checks the tape and the tape drive to determine if the tape is defective, write-protected, or not compatible with the tape drive. The following message is displayed:

Testing tape on /dev/rmt/N..

15.One of the following occurs:

●If the tape and tape drive are operational, no error messages are displayed and the extract continues with Step 16.

●If the tape or tape drive are not operational, messages similar to the following are displayed:

tar: /dev/rmt/N: Permission denied

Tape test failed!! Could not write and then read a file from the tape at /dev/rmt/N.

Check the following items for possible problems: Verify the tape is not write-protected

Verify the correct type of tape is in the tape drive Verify the tape is not defective

/cvue_extract[982]:TAPETESTFAILED:not found

Make sure the tape is not write-protected and is the correct tape for the tape drive. Try cleaning the tape drive or using a different tape and start over with Step 1.

20 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express

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Contents Avaya Call Management System CMS Comments Preface Installing CMS patches Copying customer data Overview Related documentsFrequently asked questions FAQs SupportCustomer support for the United States Technician support for the United StatesPreparing for the upgrade Trouble escalation Required documentationRemote support Switch compatibility Hardware additionsCustomization issues Software considerationsParts list Disk mirroringChecking for printer requests and large mail files CMS CD-ROMChecking for ACD Ls -l /etc/hosts More /etc/hostsIssue 1.0 December 2003 Page Extracting the customer’s administration and options Cvueextract Error Following message about supported tape drives is displayed Tail -f /var/tmp/new/var/log/cvuelogTo add temporary ACD Enter cmsadm Extracting the customer’s administration and options Following message is displayed Extracting the customer’s administration and options Nnnnn blocks Following messages are displayed and you continue with Step Isql will not be installed in the upgraded system Odbc will be installed Pg /var/tmp/new/var/log/cvuelog Ls -l /dev/dsk/c0t0d0s0 Usr/sbin/shutdown -y -i0 -g0Removing and replacing disk drives PrerequisitesDisk upgrade procedures Removing and labeling the old disk drivesDisk upgrade procedures Installing the new boot disk drive Booting up the system with the new boot disk drive Boot /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Boot /sbus@3,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -arPress Enter to accept the default value Enter pkginfo -x cmsOnstat -d egrep On-Line Checking the status of the boot disk driveOpt/informix/bin/setenv Ls -l /dev/rmt/*mbn wc -l Verifying that the upgrade can continueChecking the status of the tape drives Page Procedure Procedure Etc/init.d/volmgt stop Etc/init.d/volmgt start Installing CMS patchesEject cdrom Page Copying customer data CvuecopyCD-ROM Verifying files using pkgchk Comparing directory and file permissions Cd /cdrom/cdrom0Verifyfileproperties Nohup ./verifyfileproperties /nohup.outLinking the /etc/hosts file Ln -s ./inet/hosts /etc/hostsInstalling the remaining disk drives Press Enter Message similar to the following is displayedVerifying that the system recognizes all disk drives Page Checking the status of the disks Onstat -d egrep PDX pg One of the following occursMetadb Metastat grep State grep -v Okay pgTail -f /var/log/cvuelog Activating customer optionsCvueactivate Activating customer options Page Activating customer options Enter cd /cdrom/cdrom0 Enter cd /adminsave/init.dAdminsave/init.d.completed Script name Description How to recover Removing temporary ACD Turning on CMS Verifying that CMS is operatingChecking manual merge discrepancies Cat /var/log/cvuelog grep merged manually pgChecking Free Space Allocation Aom start Updating the switch setupTurning on Visual Vectors server optional Cvuecleanup Setting the Informix configuration parametersRemoving the upgrade files Cvuecleanup process is complete...Wed Aug 23 135600 MDT Migrating system administration data Migrating customer dataField Value to enter or option to select Pg /cms/migrate/r3mig.logMigrating agent and call center administration data Agent/Call Center Admin data Resetting the Console parameter Vi /etc/default/loginOnstat -d egrep PDX pg Turning the upgraded system over to the customerReplacing the customer’s tapes