Avaya 12 manual Copying customer data, Cvuecopy

Page 45

Copying customer data

Copying customer data

To copy the customer’s data from the upgrade backup tape onto the system:

1.Verify that the customer’s “Upgrade Extract” tape is write-protected and is inserted in the correct tape drive. Remove tapes from any other tape drives connected to the system.

2.Load the upgrade tool CD-ROM. The CD-ROM is already in the drive if you did not have to install any CMS patches.

The File Manager window should open. Click the cursor in an XTERM window.

Note:

If the File Manager window does not open, enter the following commands to start the volume manager:

/etc/init.d/volmgt stop

/etc/init.d/volmgt start

The File Manager window will open. Click the cursor in an XTERM window.

3.After about 15 seconds, enter: cd /cdrom/cdrom0

4.Do one of the following:

If running the command locally at the console, enter:

./cvue_copy

Optionally, if running the command remotely on a dial-up line, enter: nohup ./cvue_copy tee /nohup.out

! CAUTION:

If the dial-up modem line is dropped after starting this command with nohup, reconnect to the system, but do not rerun this command. Use tail -f /nohup.outto view the progress of the command. When finished viewing the nohup.out file, press Del to break out of the command.

During the copy process, the status lamp on the tape drive flashes, and a list of files being copied is displayed:

Reading admin data from /dev/rmt/X

.

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Issue 1.0 December 2003 45

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Contents Avaya Call Management System CMS Comments Preface Installing CMS patches Copying customer data Related documents OverviewSupport Frequently asked questions FAQsCustomer support for the United States Technician support for the United StatesPreparing for the upgrade Required documentation Remote supportTrouble escalation Hardware additions Switch compatibilitySoftware considerations Customization issuesDisk mirroring Parts listCMS CD-ROM Checking for printer requests and large mail filesChecking for ACD More /etc/hosts Ls -l /etc/hostsIssue 1.0 December 2003 Page Extracting the customer’s administration and options Cvueextract Error Tail -f /var/tmp/new/var/log/cvuelog Following message about supported tape drives is displayedTo add temporary ACD Enter cmsadm Extracting the customer’s administration and options Following message is displayed Extracting the customer’s administration and options Nnnnn blocks Following messages are displayed and you continue with Step Isql will not be installed in the upgraded system Odbc will be installed Pg /var/tmp/new/var/log/cvuelog Usr/sbin/shutdown -y -i0 -g0 Ls -l /dev/dsk/c0t0d0s0Prerequisites Removing and replacing disk drivesRemoving and labeling the old disk drives Disk upgrade proceduresDisk upgrade procedures Installing the new boot disk drive Booting up the system with the new boot disk drive Boot /sbus@3,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Boot /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -arEnter pkginfo -x cms Press Enter to accept the default valueChecking the status of the boot disk drive Opt/informix/bin/setenvOnstat -d egrep On-Line Verifying that the upgrade can continue Checking the status of the tape drivesLs -l /dev/rmt/*mbn wc -l Page Procedure Procedure Installing CMS patches Eject cdromEtc/init.d/volmgt stop Etc/init.d/volmgt start Page Cvuecopy Copying customer dataCD-ROM Verifying files using pkgchk Cd /cdrom/cdrom0 Comparing directory and file permissionsVerifyfileproperties Nohup ./verifyfileproperties /nohup.outLn -s ./inet/hosts /etc/hosts Linking the /etc/hosts filePress Enter Message similar to the following is displayed Installing the remaining disk drivesVerifying that the system recognizes all disk drives Page Onstat -d egrep PDX pg One of the following occurs Checking the status of the disksMetadb Metastat grep State grep -v Okay pgActivating customer options CvueactivateTail -f /var/log/cvuelog Activating customer options Page Activating customer options Enter cd /adminsave/init.d Adminsave/init.d.completedEnter cd /cdrom/cdrom0 Script name Description How to recover Removing temporary ACD Verifying that CMS is operating Turning on CMSCat /var/log/cvuelog grep merged manually pg Checking manual merge discrepanciesChecking Free Space Allocation Updating the switch setup Turning on Visual Vectors server optionalAom start Setting the Informix configuration parameters Removing the upgrade filesCvuecleanup Cvuecleanup process is complete...Wed Aug 23 135600 MDT Migrating customer data Migrating system administration dataPg /cms/migrate/r3mig.log Field Value to enter or option to selectMigrating agent and call center administration data Agent/Call Center Admin data Vi /etc/default/login Resetting the Console parameterTurning the upgraded system over to the customer Replacing the customer’s tapesOnstat -d egrep PDX pg