Avaya 12 manual Checking for printer requests and large mail files, Cms Cd-Rom

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Preparing for the upgrade

-Informix ILS

-Informix SQL (optional)

-Open Database Connectivity (ODBC) (optional)

-Hardware Drivers

-Visual Vectors Server

-Call Center 2.0 and CMS R12 Documentation Library

! Important:

The release numbers on the upgrade tool CD-ROM and the CMS software CD-ROM must match the release numbers that are labeled on the new boot disk drives. If the release numbers do not match, escalate through normal channels. The following table shows an example of how the CD-ROMs and disks are labeled.

Upgrade tool CD-ROM	CMS CD-ROM	Boot disk drives


v12cue1d.1	Load: r3v12ad.d	Comcode XXXXXXXXX
For r3v12ad.d		R12 - Issue 1.0
		For CMS r3v12ad.d
		Use CUE v12cue1d.1
		Boot Disk

Checking for printer requests and large mail files

The upgrade extract process first copies the files that are being migrated to the /var/tmp/new directory for the new system, then copies the files to tape. If the system does not have enough disk space to create this first copy to /var/tmp/new, the system may run out of space and the extract will fail.

Before you continue with the upgrade, check the following directories for old print requests and large, unneeded mail files that may be taking up space:

●/var/spool/lp/requests/<uname>

●/var/spool/lp/tmp/<uname>

●/var/mail/root

●/var/mail/root2

●/var/mail/cms

Delete any unneeded files.

12 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express

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Contents Avaya Call Management System CMS Comments Preface Installing CMS patches Copying customer data Overview Related documentsFrequently asked questions FAQs SupportCustomer support for the United States Technician support for the United StatesPreparing for the upgrade Required documentation Remote supportTrouble escalation Switch compatibility Hardware additionsCustomization issues Software considerationsParts list Disk mirroringChecking for printer requests and large mail files CMS CD-ROMChecking for ACD Ls -l /etc/hosts More /etc/hostsIssue 1.0 December 2003 Page Extracting the customer’s administration and options Cvueextract Error Following message about supported tape drives is displayed Tail -f /var/tmp/new/var/log/cvuelogTo add temporary ACD Enter cmsadm Extracting the customer’s administration and options Following message is displayed Extracting the customer’s administration and options Nnnnn blocks Following messages are displayed and you continue with Step Isql will not be installed in the upgraded system Odbc will be installed Pg /var/tmp/new/var/log/cvuelog Ls -l /dev/dsk/c0t0d0s0 Usr/sbin/shutdown -y -i0 -g0Removing and replacing disk drives PrerequisitesDisk upgrade procedures Removing and labeling the old disk drivesDisk upgrade procedures Installing the new boot disk drive Booting up the system with the new boot disk drive Boot /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Boot /sbus@3,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -arPress Enter to accept the default value Enter pkginfo -x cmsChecking the status of the boot disk drive Opt/informix/bin/setenvOnstat -d egrep On-Line Verifying that the upgrade can continue Checking the status of the tape drivesLs -l /dev/rmt/*mbn wc -l Page Procedure Procedure Installing CMS patches Eject cdromEtc/init.d/volmgt stop Etc/init.d/volmgt start Page Copying customer data CvuecopyCD-ROM Verifying files using pkgchk Comparing directory and file permissions Cd /cdrom/cdrom0Verifyfileproperties Nohup ./verifyfileproperties /nohup.outLinking the /etc/hosts file Ln -s ./inet/hosts /etc/hostsInstalling the remaining disk drives Press Enter Message similar to the following is displayedVerifying that the system recognizes all disk drives Page Checking the status of the disks Onstat -d egrep PDX pg One of the following occursMetadb Metastat grep State grep -v Okay pgActivating customer options CvueactivateTail -f /var/log/cvuelog Activating customer options Page Activating customer options Enter cd /adminsave/init.d Adminsave/init.d.completedEnter cd /cdrom/cdrom0 Script name Description How to recover Removing temporary ACD Turning on CMS Verifying that CMS is operatingChecking manual merge discrepancies Cat /var/log/cvuelog grep merged manually pgChecking Free Space Allocation Updating the switch setup Turning on Visual Vectors server optionalAom start Setting the Informix configuration parameters Removing the upgrade filesCvuecleanup Cvuecleanup process is complete...Wed Aug 23 135600 MDT Migrating system administration data Migrating customer dataField Value to enter or option to select Pg /cms/migrate/r3mig.logMigrating agent and call center administration data Agent/Call Center Admin data Resetting the Console parameter Vi /etc/default/loginTurning the upgraded system over to the customer Replacing the customer’s tapesOnstat -d egrep PDX pg