Avaya 12 manual Turning on Visual Vectors server optional, Updating the switch setup, Aom start

Page 64

Copying and activating the customer’s administration and options

Turning on Visual Vectors server (optional)

If your installation uses the Visual Vectors server, you must now turn on the software. If you do not use Visual Vectors, continue with Updating the switch setup on page 64.

To turn on the Avaya Visual Vectors software:

1.Stop and restart AOM by entering the following commands: aom stop

aom start

2.Enter: setupaas

The system displays the Avaya Visual Vectors Server System Services Menu.

3.Enter the number associated with the run_vvs option.

4.Enter the number associated with the Turn VVS On option.

5.Continue with Updating the switch setup on page 64.

Updating the switch setup

In many cases, the switch is upgraded to a new release when the CMS is upgraded. In addition, the links from the switch to the CMS must have been converted to TCP/IP if the original link was X.25. Verify switch setup for any ACDs where the switch model or link type was changed.

If the switch model or link type has changed, you must do the following:

Check the switch links on the CMS main window and verify that the switch links are up.

If the links are not active, check the administration of each ACD on the CMS using the swsetup option of the cmssvc command. CMS must be turned off to administer the ACDs. For more information about converting links, see CMS Switch Connections, Administration, and Troubleshooting, 585-215-876. Remember to turn CMS on after setting up the ACDs.

Readminister the CMS version on the switch using the Feature Parameters form.

If the conversion from X.25 to TCP/IP involves adding another network card to the CMS computer, this must be done after the upgrade is completed.

Continue with Setting the Informix configuration parameters on page 65.

64 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express

Image 64
Contents Avaya Call Management System CMS Comments Preface Installing CMS patches Copying customer data Overview Related documentsFrequently asked questions FAQs SupportCustomer support for the United States Technician support for the United StatesPreparing for the upgrade Remote support Required documentationTrouble escalation Switch compatibility Hardware additionsCustomization issues Software considerationsParts list Disk mirroringChecking for printer requests and large mail files CMS CD-ROMChecking for ACD Ls -l /etc/hosts More /etc/hostsIssue 1.0 December 2003 Page Extracting the customer’s administration and options Cvueextract Error Following message about supported tape drives is displayed Tail -f /var/tmp/new/var/log/cvuelogTo add temporary ACD Enter cmsadm Extracting the customer’s administration and options Following message is displayed Extracting the customer’s administration and options Nnnnn blocks Following messages are displayed and you continue with Step Isql will not be installed in the upgraded system Odbc will be installed Pg /var/tmp/new/var/log/cvuelog Ls -l /dev/dsk/c0t0d0s0 Usr/sbin/shutdown -y -i0 -g0Removing and replacing disk drives PrerequisitesDisk upgrade procedures Removing and labeling the old disk drivesDisk upgrade procedures Installing the new boot disk drive Booting up the system with the new boot disk drive Boot /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Boot /sbus@3,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -arPress Enter to accept the default value Enter pkginfo -x cmsOpt/informix/bin/setenv Checking the status of the boot disk driveOnstat -d egrep On-Line Checking the status of the tape drives Verifying that the upgrade can continueLs -l /dev/rmt/*mbn wc -l Page Procedure Procedure Eject cdrom Installing CMS patchesEtc/init.d/volmgt stop Etc/init.d/volmgt start Page Copying customer data CvuecopyCD-ROM Verifying files using pkgchk Comparing directory and file permissions Cd /cdrom/cdrom0Verifyfileproperties Nohup ./verifyfileproperties /nohup.outLinking the /etc/hosts file Ln -s ./inet/hosts /etc/hostsInstalling the remaining disk drives Press Enter Message similar to the following is displayedVerifying that the system recognizes all disk drives Page Checking the status of the disks Onstat -d egrep PDX pg One of the following occursMetadb Metastat grep State grep -v Okay pgCvueactivate Activating customer optionsTail -f /var/log/cvuelog Activating customer options Page Activating customer options Adminsave/init.d.completed Enter cd /adminsave/init.dEnter cd /cdrom/cdrom0 Script name Description How to recover Removing temporary ACD Turning on CMS Verifying that CMS is operatingChecking manual merge discrepancies Cat /var/log/cvuelog grep merged manually pgChecking Free Space Allocation Turning on Visual Vectors server optional Updating the switch setupAom start Removing the upgrade files Setting the Informix configuration parametersCvuecleanup Cvuecleanup process is complete...Wed Aug 23 135600 MDT Migrating system administration data Migrating customer dataField Value to enter or option to select Pg /cms/migrate/r3mig.logMigrating agent and call center administration data Agent/Call Center Admin data Resetting the Console parameter Vi /etc/default/loginReplacing the customer’s tapes Turning the upgraded system over to the customerOnstat -d egrep PDX pg