Avaya 12 manual Procedure

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Copying and activating the customer’s administration and options

To copy and activate the customer’s administration and options, use the following checklist to keep track of each procedure:

Procedure

Installing CMS patches on page 43

Copying customer data on page 45

Checking file differences between the old system and the new system on page 47

Linking the /etc/hosts file on page 49

Installing the remaining disk drives on page 50

Verifying that the system recognizes all disk drives on page 51

Checking the status of the disks on page 53

Activating customer options on page 54

Removing temporary ACD 1 on page 60

Turning on CMS on page 61

Verifying that CMS is operating on page 61

Checking “manual merge” discrepancies on page 62

Checking Free Space Allocation on page 63

Turning on Visual Vectors server (optional) on page 64

Updating the switch setup on page 64

Setting the Informix configuration parameters on page 65

Removing the upgrade files on page 65

Migrating customer data on page 67

Resetting the CONSOLE parameter on page 71

Issue 1.0 December 2003 41

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Contents Avaya Call Management System CMS Comments Preface Installing CMS patches Copying customer data Related documents OverviewSupport Frequently asked questions FAQsCustomer support for the United States Technician support for the United StatesPreparing for the upgrade Trouble escalation Required documentationRemote support Hardware additions Switch compatibilitySoftware considerations Customization issuesDisk mirroring Parts listCMS CD-ROM Checking for printer requests and large mail filesChecking for ACD More /etc/hosts Ls -l /etc/hostsIssue 1.0 December 2003 Page Extracting the customer’s administration and options Cvueextract Error Tail -f /var/tmp/new/var/log/cvuelog Following message about supported tape drives is displayedTo add temporary ACD Enter cmsadm Extracting the customer’s administration and options Following message is displayed Extracting the customer’s administration and options Nnnnn blocks Following messages are displayed and you continue with Step Isql will not be installed in the upgraded system Odbc will be installed Pg /var/tmp/new/var/log/cvuelog Usr/sbin/shutdown -y -i0 -g0 Ls -l /dev/dsk/c0t0d0s0Prerequisites Removing and replacing disk drivesRemoving and labeling the old disk drives Disk upgrade proceduresDisk upgrade procedures Installing the new boot disk drive Booting up the system with the new boot disk drive Boot /sbus@3,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Boot /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -arEnter pkginfo -x cms Press Enter to accept the default valueOnstat -d egrep On-Line Checking the status of the boot disk driveOpt/informix/bin/setenv Ls -l /dev/rmt/*mbn wc -l Verifying that the upgrade can continueChecking the status of the tape drives Page Procedure Procedure Etc/init.d/volmgt stop Etc/init.d/volmgt start Installing CMS patchesEject cdrom Page Cvuecopy Copying customer dataCD-ROM Verifying files using pkgchk Cd /cdrom/cdrom0 Comparing directory and file permissionsVerifyfileproperties Nohup ./verifyfileproperties /nohup.outLn -s ./inet/hosts /etc/hosts Linking the /etc/hosts filePress Enter Message similar to the following is displayed Installing the remaining disk drivesVerifying that the system recognizes all disk drives Page Onstat -d egrep PDX pg One of the following occurs Checking the status of the disksMetadb Metastat grep State grep -v Okay pgTail -f /var/log/cvuelog Activating customer optionsCvueactivate Activating customer options Page Activating customer options Enter cd /cdrom/cdrom0 Enter cd /adminsave/init.dAdminsave/init.d.completed Script name Description How to recover Removing temporary ACD Verifying that CMS is operating Turning on CMSCat /var/log/cvuelog grep merged manually pg Checking manual merge discrepanciesChecking Free Space Allocation Aom start Updating the switch setupTurning on Visual Vectors server optional Cvuecleanup Setting the Informix configuration parametersRemoving the upgrade files Cvuecleanup process is complete...Wed Aug 23 135600 MDT Migrating customer data Migrating system administration dataPg /cms/migrate/r3mig.log Field Value to enter or option to selectMigrating agent and call center administration data Agent/Call Center Admin data Vi /etc/default/login Resetting the Console parameterOnstat -d egrep PDX pg Turning the upgraded system over to the customerReplacing the customer’s tapes