Avaya 12 manual Script name Description How to recover

Page 59

			Activating customer options

	Script name	Description	How to recover


	sethostname	Sets the host name	For these scripts, do not attempt to continue with
			the upgrade. Escalate the problem through the
	install_supplemental	Supplemental services	the upgrade. Escalate the problem through the
	install_supplemental	Supplemental services	normal channels.

	sqlhosts	SQL hosts file setup

	dev_links	Cleans up WWN and
		resets Informix paths
		(3500 and Sun Fire only)

	fixsendmail	Restores proper
		permissions

	AdministerPrinters	Administers serial
		printers

	modifyfile	Restores CMS setup
		information

	checkdevices	Checks for devices

	add_disks	Adds data disks

	storage	Data storage allocation

	converter	Preserves CMS setup
		data

	cmssetup	CMS setup command

	cmsfeatpkg	Feature package setup	Review the support site software considerations
			(http://drdtl.dr.avaya.com/trouble.htm) if a
			pseudo-ACD was administered on the original
			system.

	instUSProvisioning	Installs United States	For these scripts, do not attempt to continue with
		provisioning scripts	the upgrade. Escalate the problem through the
			normal channels.
	mirror_shutdown	Mirrors the disks and	normal channels.
	mirror_shutdown	Mirrors the disks and
		shuts down the system

Issue 1.0 December 2003 59

Image 59

Contents Avaya Call Management System CMS Comments Preface Installing CMS patches Copying customer data Related documents OverviewTechnician support for the United States Frequently asked questions FAQsSupport Customer support for the United StatesPreparing for the upgrade Trouble escalation Required documentationRemote support Hardware additions Switch compatibilitySoftware considerations Customization issuesDisk mirroring Parts listCMS CD-ROM Checking for printer requests and large mail filesChecking for ACD More /etc/hosts Ls -l /etc/hostsIssue 1.0 December 2003 Page Extracting the customer’s administration and options Cvueextract Error Tail -f /var/tmp/new/var/log/cvuelog Following message about supported tape drives is displayedTo add temporary ACD Enter cmsadm Extracting the customer’s administration and options Following message is displayed Extracting the customer’s administration and options Nnnnn blocks Following messages are displayed and you continue with Step Isql will not be installed in the upgraded system Odbc will be installed Pg /var/tmp/new/var/log/cvuelog Usr/sbin/shutdown -y -i0 -g0 Ls -l /dev/dsk/c0t0d0s0Prerequisites Removing and replacing disk drivesRemoving and labeling the old disk drives Disk upgrade proceduresDisk upgrade procedures Installing the new boot disk drive Booting up the system with the new boot disk drive Boot /sbus@3,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Boot /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -arEnter pkginfo -x cms Press Enter to accept the default valueOnstat -d egrep On-Line Checking the status of the boot disk driveOpt/informix/bin/setenv Ls -l /dev/rmt/*mbn wc -l Verifying that the upgrade can continueChecking the status of the tape drives Page Procedure Procedure Etc/init.d/volmgt stop Etc/init.d/volmgt start Installing CMS patchesEject cdrom Page Cvuecopy Copying customer dataCD-ROM Verifying files using pkgchk Nohup ./verifyfileproperties /nohup.out Comparing directory and file permissionsCd /cdrom/cdrom0 VerifyfilepropertiesLn -s ./inet/hosts /etc/hosts Linking the /etc/hosts filePress Enter Message similar to the following is displayed Installing the remaining disk drivesVerifying that the system recognizes all disk drives Page Metastat grep State grep -v Okay pg Checking the status of the disksOnstat -d egrep PDX pg One of the following occurs MetadbTail -f /var/log/cvuelog Activating customer optionsCvueactivate Activating customer options Page Activating customer options Enter cd /cdrom/cdrom0 Enter cd /adminsave/init.dAdminsave/init.d.completed Script name Description How to recover Removing temporary ACD Verifying that CMS is operating Turning on CMSCat /var/log/cvuelog grep merged manually pg Checking manual merge discrepanciesChecking Free Space Allocation Aom start Updating the switch setupTurning on Visual Vectors server optional Cvuecleanup Setting the Informix configuration parametersRemoving the upgrade files Cvuecleanup process is complete...Wed Aug 23 135600 MDT Migrating customer data Migrating system administration dataPg /cms/migrate/r3mig.log Field Value to enter or option to selectMigrating agent and call center administration data Agent/Call Center Admin data Vi /etc/default/login Resetting the Console parameterOnstat -d egrep PDX pg Turning the upgraded system over to the customerReplacing the customer’s tapes