Avaya 12 manual Software considerations, Customization issues

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Preparing for the upgrade

Software considerations

In addition to the standard set of software installed during a CUE upgrade, the customer may also purchase the latest version of the Informix SQL software. You must confirm whether the customer has purchased this software so you can properly answer questions during the extract process. See the SAP order to verify this information.

The customer may also purchase the latest version of the Open Database Connectivity (ODBC) software. You must confirm whether the customer has purchased this software so you can properly answer questions during the extract process. See the SAP order to verify this information.

Whether or not the customer has purchased Visual Vectors server software, it will be installed during the upgrade. Any existing layout files will be saved during the upgrade.

Customization issues

If the customer’s CMS computer has third-party software or customization that was added to the standard set of CMS-related software, such as pseudo-ACDs, those software packages and customizations are not preserved by the upgrade process. The customer or PSO must collect, reinstall, recompile, and reconfigure any non-standard CMS software after the upgrade is completed and approved.

The customer data copied during the upgrade procedure includes information such as the following:

●License information

●User login IDs and passwords

●System name and IP address

●Serial printer administration

●CMS administration, setup, and authorizations

For a complete list of the files copied during the upgrade, see the /var/log/cvuelog file after the upgrade is complete. A copy of the old system’s /etc/vfstab file is saved in the cvuelog file.

10 Avaya CMS R12 Sun Enterprise 3500 Computer CMS Upgrade Express

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Contents Avaya Call Management System CMS Comments Preface Installing CMS patches Copying customer data Overview Related documentsCustomer support for the United States Frequently asked questions FAQsSupport Technician support for the United StatesPreparing for the upgrade Remote support Required documentationTrouble escalation Switch compatibility Hardware additionsCustomization issues Software considerationsParts list Disk mirroringChecking for printer requests and large mail files CMS CD-ROMChecking for ACD Ls -l /etc/hosts More /etc/hostsIssue 1.0 December 2003 Page Extracting the customer’s administration and options Cvueextract Error Following message about supported tape drives is displayed Tail -f /var/tmp/new/var/log/cvuelogTo add temporary ACD Enter cmsadm Extracting the customer’s administration and options Following message is displayed Extracting the customer’s administration and options Nnnnn blocks Following messages are displayed and you continue with Step Isql will not be installed in the upgraded system Odbc will be installed Pg /var/tmp/new/var/log/cvuelog Ls -l /dev/dsk/c0t0d0s0 Usr/sbin/shutdown -y -i0 -g0Removing and replacing disk drives PrerequisitesDisk upgrade procedures Removing and labeling the old disk drivesDisk upgrade procedures Installing the new boot disk drive Booting up the system with the new boot disk drive Boot /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Boot /sbus@3,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -arPress Enter to accept the default value Enter pkginfo -x cmsOpt/informix/bin/setenv Checking the status of the boot disk driveOnstat -d egrep On-Line Checking the status of the tape drives Verifying that the upgrade can continueLs -l /dev/rmt/*mbn wc -l Page Procedure Procedure Eject cdrom Installing CMS patchesEtc/init.d/volmgt stop Etc/init.d/volmgt start Page Copying customer data CvuecopyCD-ROM Verifying files using pkgchk Verifyfileproperties Comparing directory and file permissionsCd /cdrom/cdrom0 Nohup ./verifyfileproperties /nohup.outLinking the /etc/hosts file Ln -s ./inet/hosts /etc/hostsInstalling the remaining disk drives Press Enter Message similar to the following is displayedVerifying that the system recognizes all disk drives Page Metadb Checking the status of the disksOnstat -d egrep PDX pg One of the following occurs Metastat grep State grep -v Okay pgCvueactivate Activating customer optionsTail -f /var/log/cvuelog Activating customer options Page Activating customer options Adminsave/init.d.completed Enter cd /adminsave/init.dEnter cd /cdrom/cdrom0 Script name Description How to recover Removing temporary ACD Turning on CMS Verifying that CMS is operatingChecking manual merge discrepancies Cat /var/log/cvuelog grep merged manually pgChecking Free Space Allocation Turning on Visual Vectors server optional Updating the switch setupAom start Removing the upgrade files Setting the Informix configuration parametersCvuecleanup Cvuecleanup process is complete...Wed Aug 23 135600 MDT Migrating system administration data Migrating customer dataField Value to enter or option to select Pg /cms/migrate/r3mig.logMigrating agent and call center administration data Agent/Call Center Admin data Resetting the Console parameter Vi /etc/default/loginReplacing the customer’s tapes Turning the upgraded system over to the customerOnstat -d egrep PDX pg