Avaya 12 manual Checking the status of the tape drives, Verifying that the upgrade can continue

Page 39

Disk upgrade procedures

Checking the status of the tape drives

To check the status of the tape drives:

1.Enter:

ls -l /dev/rmt/*mbn wc -l

The number of installed tape drives is displayed.

2.Note whether the number of tape drives that is displayed matches the number of tape drives that are connected to the system.

3.Continue with Verifying that the upgrade can continue on page 39.

Verifying that the upgrade can continue

To continue with the upgrade, do one of the following:

If the disk drive and tape drive status is correct, continue with Copying and activating the customer’s administration and options on page 41.

If the disk drive and tape drive status is not correct, do the following:

a.Enter the following commands. These commands shut down the system and force a reconfiguration the next time that the system boots.

cd /

touch /reconfigure /usr/sbin/shutdown -y -i0 -g0

b.Turn off the system.

c.Turn off the system monitor.

d.Turn off any external SCSI devices, starting with the device that is closest to the system and working toward the farthest device.

e.Check all device cables. Cycle power on all external devices.

f.Restart with Verifying that the system recognizes the new boot disk drive on

page 38. If the number of disks and tape drives still do not match, escalate through normal channels.

Issue 1.0 December 2003 39

Image 39
Contents Avaya Call Management System CMS Comments Preface Installing CMS patches Copying customer data Related documents OverviewTechnician support for the United States Frequently asked questions FAQsSupport Customer support for the United StatesPreparing for the upgrade Required documentation Remote supportTrouble escalation Hardware additions Switch compatibilitySoftware considerations Customization issuesDisk mirroring Parts listCMS CD-ROM Checking for printer requests and large mail filesChecking for ACD More /etc/hosts Ls -l /etc/hostsIssue 1.0 December 2003 Page Extracting the customer’s administration and options Cvueextract Error Tail -f /var/tmp/new/var/log/cvuelog Following message about supported tape drives is displayedTo add temporary ACD Enter cmsadm Extracting the customer’s administration and options Following message is displayed Extracting the customer’s administration and options Nnnnn blocks Following messages are displayed and you continue with Step Isql will not be installed in the upgraded system Odbc will be installed Pg /var/tmp/new/var/log/cvuelog Usr/sbin/shutdown -y -i0 -g0 Ls -l /dev/dsk/c0t0d0s0Prerequisites Removing and replacing disk drivesRemoving and labeling the old disk drives Disk upgrade proceduresDisk upgrade procedures Installing the new boot disk drive Booting up the system with the new boot disk drive Boot /sbus@3,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Boot /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -arEnter pkginfo -x cms Press Enter to accept the default valueChecking the status of the boot disk drive Opt/informix/bin/setenvOnstat -d egrep On-Line Verifying that the upgrade can continue Checking the status of the tape drivesLs -l /dev/rmt/*mbn wc -l Page Procedure Procedure Installing CMS patches Eject cdromEtc/init.d/volmgt stop Etc/init.d/volmgt start Page Cvuecopy Copying customer dataCD-ROM Verifying files using pkgchk Nohup ./verifyfileproperties /nohup.out Comparing directory and file permissionsCd /cdrom/cdrom0 VerifyfilepropertiesLn -s ./inet/hosts /etc/hosts Linking the /etc/hosts filePress Enter Message similar to the following is displayed Installing the remaining disk drivesVerifying that the system recognizes all disk drives Page Metastat grep State grep -v Okay pg Checking the status of the disksOnstat -d egrep PDX pg One of the following occurs MetadbActivating customer options CvueactivateTail -f /var/log/cvuelog Activating customer options Page Activating customer options Enter cd /adminsave/init.d Adminsave/init.d.completedEnter cd /cdrom/cdrom0 Script name Description How to recover Removing temporary ACD Verifying that CMS is operating Turning on CMSCat /var/log/cvuelog grep merged manually pg Checking manual merge discrepanciesChecking Free Space Allocation Updating the switch setup Turning on Visual Vectors server optionalAom start Setting the Informix configuration parameters Removing the upgrade filesCvuecleanup Cvuecleanup process is complete...Wed Aug 23 135600 MDT Migrating customer data Migrating system administration dataPg /cms/migrate/r3mig.log Field Value to enter or option to selectMigrating agent and call center administration data Agent/Call Center Admin data Vi /etc/default/login Resetting the Console parameterTurning the upgraded system over to the customer Replacing the customer’s tapesOnstat -d egrep PDX pg