Avaya 12 manual Preface

Page 3

Avaya Call Management System (CMS)

Release 12

Sun Enterprise 3500 Computer

CMS Upgrade Express (CUE)

Contents

Preface	. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	5
Overview		5
Related documents		5
Support		6
Frequently asked questions (FAQs)		6
Customer support for the United States		6
Technician support for the United States		6
Customer and technician support outside the United States		6
Preparing for the upgrade		7
Verifying that the customer has prepared their system for an upgrade		8
Required documentation		8
Remote support		8
Trouble escalation		8
Switch compatibility		9
Hardware additions		9
Software considerations		10
Customization issues		10
Disk mirroring		11
Parts list		11
Checking for printer requests and large mail files		12
Checking for ACD 1		13
Checking for a symbolic link between /etc/hosts and /etc/inet/hosts		14
Extracting the customer’s administration and options		17
Removing and replacing disk drives		31
Prerequisites		31
Disk upgrade procedures		32
Removing and labeling the old disk drives		32
Installing the new boot disk drive		34
Booting up the system with the new boot disk drive		35
Verifying that the system recognizes the new boot disk drive		38
Checking the status of the boot disk drive		38
Checking the status of the tape drives		39
Verifying that the upgrade can continue		39

Issue 1.0 December 2003 3

Image 3

Contents Avaya Call Management System CMS Comments Preface Installing CMS patches Copying customer data Related documents OverviewTechnician support for the United States Frequently asked questions FAQsSupport Customer support for the United StatesPreparing for the upgrade Required documentation Remote supportTrouble escalation Hardware additions Switch compatibilitySoftware considerations Customization issuesDisk mirroring Parts listCMS CD-ROM Checking for printer requests and large mail filesChecking for ACD More /etc/hosts Ls -l /etc/hostsIssue 1.0 December 2003 Page Extracting the customer’s administration and options Cvueextract Error Tail -f /var/tmp/new/var/log/cvuelog Following message about supported tape drives is displayedTo add temporary ACD Enter cmsadm Extracting the customer’s administration and options Following message is displayed Extracting the customer’s administration and options Nnnnn blocks Following messages are displayed and you continue with Step Isql will not be installed in the upgraded system Odbc will be installed Pg /var/tmp/new/var/log/cvuelog Usr/sbin/shutdown -y -i0 -g0 Ls -l /dev/dsk/c0t0d0s0Prerequisites Removing and replacing disk drivesRemoving and labeling the old disk drives Disk upgrade proceduresDisk upgrade procedures Installing the new boot disk drive Booting up the system with the new boot disk drive Boot /sbus@3,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Boot /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -arEnter pkginfo -x cms Press Enter to accept the default valueChecking the status of the boot disk drive Opt/informix/bin/setenvOnstat -d egrep On-Line Verifying that the upgrade can continue Checking the status of the tape drivesLs -l /dev/rmt/*mbn wc -l Page Procedure Procedure Installing CMS patches Eject cdromEtc/init.d/volmgt stop Etc/init.d/volmgt start Page Cvuecopy Copying customer dataCD-ROM Verifying files using pkgchk Nohup ./verifyfileproperties /nohup.out Comparing directory and file permissionsCd /cdrom/cdrom0 VerifyfilepropertiesLn -s ./inet/hosts /etc/hosts Linking the /etc/hosts filePress Enter Message similar to the following is displayed Installing the remaining disk drivesVerifying that the system recognizes all disk drives Page Metastat grep State grep -v Okay pg Checking the status of the disksOnstat -d egrep PDX pg One of the following occurs MetadbActivating customer options CvueactivateTail -f /var/log/cvuelog Activating customer options Page Activating customer options Enter cd /adminsave/init.d Adminsave/init.d.completedEnter cd /cdrom/cdrom0 Script name Description How to recover Removing temporary ACD Verifying that CMS is operating Turning on CMSCat /var/log/cvuelog grep merged manually pg Checking manual merge discrepanciesChecking Free Space Allocation Updating the switch setup Turning on Visual Vectors server optionalAom start Setting the Informix configuration parameters Removing the upgrade filesCvuecleanup Cvuecleanup process is complete...Wed Aug 23 135600 MDT Migrating customer data Migrating system administration dataPg /cms/migrate/r3mig.log Field Value to enter or option to selectMigrating agent and call center administration data Agent/Call Center Admin data Vi /etc/default/login Resetting the Console parameterTurning the upgraded system over to the customer Replacing the customer’s tapesOnstat -d egrep PDX pg