Avaya 12 manual To add temporary ACD Enter cmsadm

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16.The extract process next runs the CMS converter tool. Messages similar to the following are displayed:

Admin data will be spooled to /dev/rmt/N Converter started <timestamp> /var/tmp/new/adminsave/cmsadmin.saved

.

.

Converter completed successfully <timestamp> Converter completed successfully.

17.The extract process next checks to see if ACD 1 is administered. One of the following occurs:

If error messages are not displayed, ACD 1 is administered, and the extract continues with Step 18.

If the following error messages are displayed, ACD 1 is not administered, and you must temporarily add ACD 1:

ERROR:

ACD 1 is currently administered as a skipped ACD. CUE cannot upgrade when ACD 1 is a skipped ACD. Please run cmsadm, add a temporary ACD 1, then run “./cvue_extract” again.

#

To add temporary ACD 1:

i.Enter: cmsadm

ii.Select the number that corresponds to the acd_create option. This adds the first unassigned ACD, which will be ACD 1.

iii.Enter the switch name and switch model, enable vectoring, enable disconnect supervision, and enter 1 for the local port and enter 1 for the remote port.

iv.When you select a link device, use either TCP/IP with an invalid IP address, or use X.25 and select one of the loopback links. Since the ACD is deleted after the upgrade, it is acceptable to assign an invalid IP address or loopback link.

v.For the remaining options, use the defaults or minimum values.

vi.Return to Step 9 and start the extract process again.

Issue 1.0 December 2003 21

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Contents Avaya Call Management System CMS Comments Preface Installing CMS patches Copying customer data Related documents OverviewSupport Frequently asked questions FAQsCustomer support for the United States Technician support for the United StatesPreparing for the upgrade Required documentation Remote supportTrouble escalation Hardware additions Switch compatibilitySoftware considerations Customization issuesDisk mirroring Parts listCMS CD-ROM Checking for printer requests and large mail filesChecking for ACD More /etc/hosts Ls -l /etc/hostsIssue 1.0 December 2003 Page Extracting the customer’s administration and options Cvueextract Error Tail -f /var/tmp/new/var/log/cvuelog Following message about supported tape drives is displayedTo add temporary ACD Enter cmsadm Extracting the customer’s administration and options Following message is displayed Extracting the customer’s administration and options Nnnnn blocks Following messages are displayed and you continue with Step Isql will not be installed in the upgraded system Odbc will be installed Pg /var/tmp/new/var/log/cvuelog Usr/sbin/shutdown -y -i0 -g0 Ls -l /dev/dsk/c0t0d0s0Prerequisites Removing and replacing disk drivesRemoving and labeling the old disk drives Disk upgrade proceduresDisk upgrade procedures Installing the new boot disk drive Booting up the system with the new boot disk drive Boot /sbus@3,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -ar Boot /sbus@2,0/SUNW,socal@d,10000/sf@0,0/ssd@0,0 -arEnter pkginfo -x cms Press Enter to accept the default valueChecking the status of the boot disk drive Opt/informix/bin/setenvOnstat -d egrep On-Line Verifying that the upgrade can continue Checking the status of the tape drivesLs -l /dev/rmt/*mbn wc -l Page Procedure Procedure Installing CMS patches Eject cdromEtc/init.d/volmgt stop Etc/init.d/volmgt start Page Cvuecopy Copying customer dataCD-ROM Verifying files using pkgchk Cd /cdrom/cdrom0 Comparing directory and file permissionsVerifyfileproperties Nohup ./verifyfileproperties /nohup.outLn -s ./inet/hosts /etc/hosts Linking the /etc/hosts filePress Enter Message similar to the following is displayed Installing the remaining disk drivesVerifying that the system recognizes all disk drives Page Onstat -d egrep PDX pg One of the following occurs Checking the status of the disksMetadb Metastat grep State grep -v Okay pgActivating customer options CvueactivateTail -f /var/log/cvuelog Activating customer options Page Activating customer options Enter cd /adminsave/init.d Adminsave/init.d.completedEnter cd /cdrom/cdrom0 Script name Description How to recover Removing temporary ACD Verifying that CMS is operating Turning on CMSCat /var/log/cvuelog grep merged manually pg Checking manual merge discrepanciesChecking Free Space Allocation Updating the switch setup Turning on Visual Vectors server optionalAom start Setting the Informix configuration parameters Removing the upgrade filesCvuecleanup Cvuecleanup process is complete...Wed Aug 23 135600 MDT Migrating customer data Migrating system administration dataPg /cms/migrate/r3mig.log Field Value to enter or option to selectMigrating agent and call center administration data Agent/Call Center Admin data Vi /etc/default/login Resetting the Console parameterTurning the upgraded system over to the customer Replacing the customer’s tapesOnstat -d egrep PDX pg