ASSISTANCE OR SERVICE
Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you use only factory specified parts. These factory specified parts will fit right and work right because they are made with the same precision used to build every new KITCHENAID® appliance.
To locate factory specified parts in your area, call us or your nearest KitchenAid designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors and service companies. KitchenAid designated service technicians are trained to fulfill the product warranty and provide after- warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your area, you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
Accessories
Access Door Kits
18" (45.7 cm): Order Part Number KBAU181VSS
27" (68.6 cm): Order Part Number KBAU272VSS
36" (91.4 cm): Order Part Number KBAU362VSS
48" (121.9 cm): Order Part Number KBAU482VSS
Trash Drawer
Order Part Number KBTU141TSS1
Utility Drawer
Order Part Number KBUU142TSS
Insulated Jacket Kits
27" (68.6 cm): Order Part Number W10136969
36" (91.4 cm): Order Part Number W10136977
48" (121.9 cm): Order Part Number W10136971
Rotisserie Kits
27" (68.6 cm): Order Part Number KFKU271TSS
36" (91.4 cm): Order Part Number KFKU361TSS
Smoker Box
Order Part Number KBDU271TSS
Vinyl Grill Covers
27" (68.6 cm): Order Part Number 8212704
36" (91.4 cm): Order Part Number 8212705
48" (121.9 cm): Order Part Number 8212706
KitchenAid® Stainless Steel Cleaner and Polish
Order Part Number 4396920
All Purpose Appliance Cleaner
Order Part Number 31682
Heavy Duty Degreaser
Order Part Number 31552
In Canada
Call the KitchenAid Canada Customer eXperience Centre toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Referrals to local dealers, repair parts distributors and service companies. KitchenAid Canada designated service technicians are trained to fulfill the product warranty and provide
For further assistance
If you need further assistance, you can write to KitchenAid Canada with any questions or concerns at:
Customer eXperience Centre
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
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