HP BrioBA410 manual Obtaining Return for Repair Service

HP Hardware Warranty

•HP is not responsible for nor warrants your replacement parts or hardware product against damage resulting from improper installation of replacement parts or repair of your defective product by you or your designate. Therefore, HP recommends that only a qualified computer repair professional install the replacement part or repair your hardware product.

•You will be billed for any additional replacement parts required as a result of improper installation of original replacement part by you or your designate.

•You will be billed for any defective part(s) not returned as requested by HP.

Obtaining Return for Repair Service

To obtain Return For Repair service, you must return your product to an HP Repair Center or HP Authorized Support Provider within the product warranty period. Once the product has been repaired, it will be returned free of charge to the address you designate.

Return For Repair service is subject to the following conditions:

•Running the HP diagnostic software provided with your product before returning your product for repair service is recommended.

•You are required to return the complete product in an acceptable and repairable condition.

•Return for Repair service is limited to the repair of hardware failures only.

•Returned product failures caused by non-HP products - whether internal or external to the system processor unit - are subject to standard per-incident repair charges.

•If a hardware failure is not found, you will be billed for the service provided.

•You may be required to provide proof of the purchase date of your product before warranty service will be provided.

Obtaining Product Return Service

For Product Return Service, you must contact HP or an HP Authorized Support Provider within 30 days of the product purchase date.

•You may be required to justify the reason for returning the product.

•You may also be asked for proof of the product purchase date.

•If the product cannot be repaired, you must return the defective product to the HP Authorized Support Provider from whom you purchased your product in order to exchange it for a non-defective product or to receive a refund.

•Unless otherwise stated or agreed upon in writing with HP, all hardware components must be returned for refund with the entire central processor unit.

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