HP BrioBA410 manual There’s a Problem with the Hard Disk, Disk is not damaged in some way, Program

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Hardware Problems

There’s a Problem with the Hard Disk

Have you checked that...

You have not received a S.M.A.R.T. alert from the HP Brio Management Agent indicating that your hard disk drive is defective

The disk is not damaged in some way

Ö

Ö

How

Such alerts can appear on your screen at startup or while the PC is running. If you receive such an alert, carry out an immediate data backup, then contact HP support at

www.hp.com/go/briosupport to

ask for a replacement hard drive.

Run ScanDisk and Disk Defragmenter to see if they detect a problem with the hard disk drive. To access these utilities, select

Programs Ö Accessories Ö System Tools from the Start menu.

You have not disabled the option to boot your PC from the hard drive in the Boot menu of the Setup

program

The hard disk drive has been detected

ÖEnter the Setup program by pressing F2 at startup, then check the configuration of the Boot menu.

ÖEnter the Setup program by pressing F2 at startup, then go to the Advanced menu. You should see a hard disk drive declared in the IDE Devices submenu.

The hard disk drive is properly configured in the Setup	Enter the Setup program by pressing F2 at
program	Ö startup. Make sure you have enabled the On-
	chip Primary IDE and the On-chip Secondary
	IDE fields under Hardware Protection in the
	Boot menu.

Advanced Troubleshooting

Have you checked that...

All the hard drive’s internal connections and both ends of the status panel are correctly connected

The jumpers on the hard drive are set correctly

Ö

Ö

How

Check that the drive’s power and data cables are correctly connected at both ends (hard drive and system board). Refer to page 60 for connections to the hard drive and page 57 for connections to the system board.

Check that the jumpers on the hard drive are in CS (cable select) mode

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Contents Brio BA410 Page HP Brio Guide Upgrading and Replacing HP Brio Hardware Technical Information Regulatory, Warranty and SupportChoosing a Comfortable Workspace Important Safety InformationHP Brio Guide HP Brio Information RoadmapYour PC’s Online HP Brio Center Information on the HP Brio Support Web SiteImportant Ergonomic Information Setting Up Your HP Brio Number may vary Unpacking the PC and MonitorConnecting Devices to Your HP Brio PC Turquoise Connecting Other EquipmentLight blue Black USB is supportedChecking Settings for the 56K V90 External USB Modem Setting the Country for Your ModemChecking Settings for the 56K V90 Internal PCI Modem For Windows 98 UsersPreparing Your Work Environment Comfort and Safety ChecklistOverall Your Work PostureComfort and Safety Checklist Getting Started with Your HP Brio Starting Your HP Brio Setting Up WindowsStopping Your HP Brio Waking Your HP Brio from a Sleep StateRecycle bin stores files temporarily before they are deleted Your PC’s DesktopHP Brio Center-Your Desktop Assistant Windows Tour Using Your HP Brio PCTry this first Fix a ProblemUsing Your Software Finding Information on the WebSecuring Your HP Brio What to Do First If You Have a ProblemEither What to Do FirstMy HP Brio Doesn’t Start Properly HP Brio Doesn’t Power OnPC Hangs and Emits Beeps During Startup Power-On Self Test Detects an ErrorPC Freezes All of a Sudden My HP Brio Isn’t Working ProperlyIs My Problem Hardware or Software Related? What Kind of Problem Is It?Can’t Shut Down My PC My PC Has Become SlowKeyboard Doesn’t Work Properly Hardware ProblemsCheck all keys are at the same height, and none are stuck Download the latest driver from HP’s Web atMonitor Doesn’t Work Properly ResolutionCompatible with your monitor System’s documentationAsk for a replacement hard drive There’s a Problem with the Hard DiskDisk is not damaged in some way Program Hard disk drive has been detectedDrive’s power and data cables are correctly connected Advanced Troubleshooting How There’s a Problem with the CD-ROM, CD-RW or DVD DriveCD-ROM, CD-RW or DVD Drive Doesn’t Open DVD Drive Doesn’t Play DVD VideoCorrect printer driver is installed This setting should be AutoPrinter Doesn’t Work Printer is on There is paper in the printerModem Doesn’t Work Newly Installed Device Is Not RecognizedExpansion cards Internal devicesSoftware Problems Power Light Is On But My Software Won’t RunDate and Time are Wrong Support this feature Problems Using the Euro SymbolSymbol Can configure the keyboardNo Sound When Playing a Multimedia or Audio CD My HP Brio Has an Audio Sound ProblemNo Sound When Running Applications New Add-On Sound Card Does Not WorkNo Output From 8 or 16 Bit Digitized Sounds There Is a Humming NoiseAudio Input From Microphone Too Low PC Hangs While RecordingMy HP Brio Detects an Error at Startup Memory Test ErrorPC’s memory modules are installed correctly Switch off the PC Keyboard Test ErrorKeyboard cable is correctly connected Ö Keyboard is working Keyboard port is workingDrive is correctly configured in the PC’s Floppy Drive Test ErrorClose the PC then switch it on and check it works Floppy drive is workingHard Disk, DVD or CD-ROM Drive Test Error Check the drive is enabled and the correct type is selectedHard disk, DVD or CD-ROM drive is working Cmos Test Error Other Configuration Problems Serial or Parallel Port Test ErrorOr forgotten to switch it on Turn on or restart the PCNeed More Help? FAQsHP Hardware Diagnostics e-DiagTools What Is e-DiagTools For?How Do I Run e-DiagTools? HP Brio Assist CD-ROM System Recovery Using the HP Brio Assist CD-ROMsHP Brio Assist CD-ROM HP Brio Assist CD-ROM Drivers & UtilitiesRunning HP e-DiagTools Manually Reinstalling DriversInformation on Your Warranty and Customer Care Centers Support and Information ServicesSupport and Information Services Upgrading and Replacing HP Brio Hardware Inside the Computer Important Before You StartRemoving and Replacing the Main Cover Accessing Internal ComponentsTo Remove the Main Cover To Replace the Main CoverAccessing Internal Components To Remove the Power Supply Removing and Replacing the Power Supply UnitTo Replace the Power Supply Removing and Replacing the Side Panel To Remove the Side PanelTo Replace the Side Panel Removing and Replacing the Front Panel To Remove the Front PanelTo Replace the Front Panel Replacing the System Board Attach the seven screws Cables and Connectors in Your PC Replacing a Processor Replacing the Floppy Drive Replacing the Hard Drive Replacing the Hard Drive Replacing a CD-ROM or DVD Drive in the Top Bay Installing an Expansion Bay DriveInstalling a Drive in the Lower Expansion Bay Tighten the four screws that fasten the drive to the bay Installing a Memory Module Installing an Expansion Card Replacing the Power Supply Unit Replacing the Power Supply Unit Position of battery Replacing the BatteryReplacing the Battery Technical Information Your PC’s BiosHP Setup Program Entering the Setup ProgramSetup Program Menus Setting System Defaults Clearing Your PC’s Cmos Bios Settings Clearing Cmos Using the Setup ProgramManually Clearing Cmos and Passwords Cmos SwitchUpdating Your PC’s Bios Your PC’s BiosTechnical Characteristics Technical Characteristics Other Services International WarrantyDeclaration of Conformity Regulatory InformationSafety Warning for the USA and Canada FCC for USA onlyHinweis für Deutschland Geräuschemission Part 68 FCC Compliance Statement USA Telecom Regulatory StatementsPAN European Regulatory Note Industry of Canada NoticeNEW Zealand Telecom Warnings Recycling your PC Recycling your PCGeneral HP Hardware WarrantyProof of Purchase and Warranty Period HP Hardware Warranty Options Year On-Site Service HP Validation and Service Options HP Telephone Support Services Obtaining On-Site Service Obtaining Return for Repair Service HP Software HP Software Limited WarrantyHP Software License Agreement HP Software License AgreementHP Software License Agreement HP Year 2000 Warranty International WarrantyNorth & Latin America Asia Pacific HP Customer Care Center Phone NumbersWWW Other Services100 Index 102 Page Warranty Entitlement Information