HP BrioBA410 manual If You Have a Problem, What to Do First

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3

If You Have a Problem

This chapter describes how to avoid or solve problems with your HP Brio PC.

What to Do First	page 18
My HP Brio Doesn’t Start Properly	page 19
My HP Brio Isn’t Working Properly	page 21
What Kind of Problem Is It?	page 22
Hardware Problems	page 23
Software Problems	page 31
My HP Brio Has an Audio (Sound) Problem	page 33
My HP Brio Detects an Error at Startup	page 35
Frequently Asked Questions	page 41
Need More Help?	page 41
HP Hardware Diagnostics (e-DiagTools)	page 42
HP Brio Assist CD-ROM	page 43
Support and Information Services	page 45

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Contents Brio BA410 Page HP Brio Guide Upgrading and Replacing HP Brio Hardware Technical Information Regulatory, Warranty and SupportChoosing a Comfortable Workspace Important Safety InformationHP Brio Guide HP Brio Information RoadmapYour PC’s Online HP Brio Center Information on the HP Brio Support Web SiteImportant Ergonomic Information Setting Up Your HP Brio Number may vary Unpacking the PC and MonitorConnecting Devices to Your HP Brio PC Turquoise Connecting Other EquipmentLight blue Black USB is supportedChecking Settings for the 56K V90 External USB Modem Setting the Country for Your ModemChecking Settings for the 56K V90 Internal PCI Modem For Windows 98 UsersPreparing Your Work Environment Comfort and Safety ChecklistOverall Your Work PostureComfort and Safety Checklist Getting Started with Your HP Brio Starting Your HP Brio Setting Up WindowsStopping Your HP Brio Waking Your HP Brio from a Sleep StateRecycle bin stores files temporarily before they are deleted Your PC’s DesktopHP Brio Center-Your Desktop Assistant Windows Tour Using Your HP Brio PCTry this first Fix a ProblemFinding Information on the Web Using Your SoftwareSecuring Your HP Brio What to Do First If You Have a ProblemEither What to Do FirstMy HP Brio Doesn’t Start Properly HP Brio Doesn’t Power OnPC Hangs and Emits Beeps During Startup Power-On Self Test Detects an ErrorPC Freezes All of a Sudden My HP Brio Isn’t Working ProperlyIs My Problem Hardware or Software Related? What Kind of Problem Is It?Can’t Shut Down My PC My PC Has Become SlowKeyboard Doesn’t Work Properly Hardware ProblemsCheck all keys are at the same height, and none are stuck Download the latest driver from HP’s Web atMonitor Doesn’t Work Properly ResolutionCompatible with your monitor System’s documentationAsk for a replacement hard drive There’s a Problem with the Hard DiskDisk is not damaged in some way Program Hard disk drive has been detectedDrive’s power and data cables are correctly connected Advanced Troubleshooting How There’s a Problem with the CD-ROM, CD-RW or DVD DriveCD-ROM, CD-RW or DVD Drive Doesn’t Open DVD Drive Doesn’t Play DVD VideoCorrect printer driver is installed This setting should be AutoPrinter Doesn’t Work Printer is on There is paper in the printerModem Doesn’t Work Newly Installed Device Is Not RecognizedExpansion cards Internal devicesPower Light Is On But My Software Won’t Run Software ProblemsDate and Time are Wrong Support this feature Problems Using the Euro SymbolSymbol Can configure the keyboardNo Sound When Playing a Multimedia or Audio CD My HP Brio Has an Audio Sound ProblemNo Sound When Running Applications New Add-On Sound Card Does Not WorkNo Output From 8 or 16 Bit Digitized Sounds There Is a Humming NoiseAudio Input From Microphone Too Low PC Hangs While RecordingMemory Test Error My HP Brio Detects an Error at StartupPC’s memory modules are installed correctly Switch off the PC Keyboard Test ErrorKeyboard cable is correctly connected Ö Keyboard is working Keyboard port is workingDrive is correctly configured in the PC’s Floppy Drive Test ErrorClose the PC then switch it on and check it works Floppy drive is workingCheck the drive is enabled and the correct type is selected Hard Disk, DVD or CD-ROM Drive Test ErrorHard disk, DVD or CD-ROM drive is working Cmos Test Error Other Configuration Problems Serial or Parallel Port Test ErrorOr forgotten to switch it on Turn on or restart the PCNeed More Help? FAQsWhat Is e-DiagTools For? HP Hardware Diagnostics e-DiagToolsHow Do I Run e-DiagTools? HP Brio Assist CD-ROM System Recovery Using the HP Brio Assist CD-ROMsHP Brio Assist CD-ROM HP Brio Assist CD-ROM Drivers & UtilitiesRunning HP e-DiagTools Manually Reinstalling DriversInformation on Your Warranty and Customer Care Centers Support and Information ServicesSupport and Information Services Upgrading and Replacing HP Brio Hardware Inside the Computer Important Before You StartRemoving and Replacing the Main Cover Accessing Internal ComponentsTo Remove the Main Cover To Replace the Main CoverAccessing Internal Components To Remove the Power Supply Removing and Replacing the Power Supply UnitTo Replace the Power Supply To Remove the Side Panel Removing and Replacing the Side PanelTo Replace the Side Panel To Remove the Front Panel Removing and Replacing the Front PanelTo Replace the Front Panel Replacing the System Board Attach the seven screws Cables and Connectors in Your PC Replacing a Processor Replacing the Floppy Drive Replacing the Hard Drive Replacing the Hard Drive Replacing a CD-ROM or DVD Drive in the Top Bay Installing an Expansion Bay DriveInstalling a Drive in the Lower Expansion Bay Tighten the four screws that fasten the drive to the bay Installing a Memory Module Installing an Expansion Card Replacing the Power Supply Unit Replacing the Power Supply Unit Position of battery Replacing the BatteryReplacing the Battery Technical Information Your PC’s BiosEntering the Setup Program HP Setup ProgramSetup Program Menus Setting System Defaults Clearing Cmos Using the Setup Program Clearing Your PC’s Cmos Bios SettingsManually Clearing Cmos and Passwords Cmos SwitchUpdating Your PC’s Bios Your PC’s BiosTechnical Characteristics Technical Characteristics Other Services International WarrantyDeclaration of Conformity Regulatory InformationFCC for USA only Safety Warning for the USA and CanadaHinweis für Deutschland Geräuschemission Part 68 FCC Compliance Statement USA Telecom Regulatory StatementsPAN European Regulatory Note Industry of Canada NoticeNEW Zealand Telecom Warnings Recycling your PC Recycling your PCGeneral HP Hardware WarrantyProof of Purchase and Warranty Period HP Hardware Warranty Options Year On-Site Service HP Validation and Service Options HP Telephone Support Services Obtaining On-Site Service Obtaining Return for Repair Service HP Software HP Software Limited WarrantyHP Software License Agreement HP Software License AgreementHP Software License Agreement HP Year 2000 Warranty International WarrantyNorth & Latin America Asia Pacific HP Customer Care Center Phone NumbersWWW Other Services100 Index 102 Page Warranty Entitlement Information