HP BrioBA410 Hard Disk, DVD or CD-ROM Drive Test Error, Hard disk, DVD or CD-ROM drive is working

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My HP Brio Detects an Error at Startup

Hard Disk, DVD or CD-ROM Drive Test Error

Have you checked that...

You have not received a S.M.A.R.T. alert from the HP Brio Management Agent indicating that your hard disk drive is defective

The drive is correctly configured in the PC’s Setup program

The hard disk, DVD or CD-ROM drive is working

You are using the latest BIOS for your PC

How

ÖImportant: Carry out an immediate data backup, then contact your local Customer Care Center (refer to page 98)

Ö1 Switch the PC OFF then ON.

2 When the message Press F2 to Enter Setup appears, press the F2 key.

3 Check the drive is enabled and the correct type is selected.

ÖRun e-DiagTools from the HP Brio Assist CD-ROM (Drivers & Utilities) to test your hard drive. To test your DVD or CD-ROM drive, run e-DiagTools from the Utility Partition on your hard drive. Refer to page 42.

ÖDownload the latest BIOS and instructions for its installation from HP’s Web at:

www.hp.com/go/briosupport

Advanced Troubleshooting

Have you checked that...

The drive cables are correctly connected

The drive cable is working

The drive itself has not failed

Ö

Ö

Ö

How

1Disconnect the power cord.

2Remove the PC’s main cover (refer to page 49).

3Check the drive’s power and data cables are correctly connected (refer to page 57 and page 60).

4Close the PC then switch it on and check it works.

1Disconnect the power cord.

2Remove the PC’s main cover (refer to page 49).

3Replace the drive cable by a known working cable from the same model of PC, if possible.

4Close the PC then switch it on and check it works.

1Disconnect the power cord.

2Remove the PC’s main cover (refer to page 49).

3Replace the drive by a known working drive from the same model of PC, if possible. Refer to chapter 4.

4Close the PC then switch it on and check it works.

Refer to the section starting on page 23 for more information on troubleshooting drives. There is also more DVD troubleshooting information in the online HP Brio Center, under "Fix a Problem". If the problem persists, contact your authorized support provider

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Contents Brio BA410 Page HP Brio Guide Upgrading and Replacing HP Brio Hardware Regulatory, Warranty and Support Technical InformationImportant Safety Information Choosing a Comfortable WorkspaceYour PC’s Online HP Brio Center HP Brio Information RoadmapHP Brio Guide Information on the HP Brio Support Web SiteImportant Ergonomic Information Setting Up Your HP Brio Unpacking the PC and Monitor Number may varyConnecting Devices to Your HP Brio PC Light blue Connecting Other EquipmentTurquoise Black USB is supportedChecking Settings for the 56K V90 Internal PCI Modem Setting the Country for Your ModemChecking Settings for the 56K V90 External USB Modem For Windows 98 UsersComfort and Safety Checklist Preparing Your Work EnvironmentYour Work Posture OverallComfort and Safety Checklist Getting Started with Your HP Brio Setting Up Windows Starting Your HP BrioWaking Your HP Brio from a Sleep State Stopping Your HP BrioYour PC’s Desktop Recycle bin stores files temporarily before they are deletedHP Brio Center-Your Desktop Assistant Using Your HP Brio PC Windows TourFix a Problem Try this firstFinding Information on the Web Using Your SoftwareSecuring Your HP Brio If You Have a Problem What to Do FirstWhat to Do First EitherHP Brio Doesn’t Power On My HP Brio Doesn’t Start ProperlyPower-On Self Test Detects an Error PC Hangs and Emits Beeps During StartupMy HP Brio Isn’t Working Properly PC Freezes All of a SuddenCan’t Shut Down My PC What Kind of Problem Is It?Is My Problem Hardware or Software Related? My PC Has Become SlowCheck all keys are at the same height, and none are stuck Hardware ProblemsKeyboard Doesn’t Work Properly Download the latest driver from HP’s Web atCompatible with your monitor ResolutionMonitor Doesn’t Work Properly System’s documentationDisk is not damaged in some way There’s a Problem with the Hard DiskAsk for a replacement hard drive Program Hard disk drive has been detectedDrive’s power and data cables are correctly connected There’s a Problem with the CD-ROM, CD-RW or DVD Drive Advanced Troubleshooting HowDVD Drive Doesn’t Play DVD Video CD-ROM, CD-RW or DVD Drive Doesn’t OpenPrinter Doesn’t Work This setting should be AutoCorrect printer driver is installed Printer is on There is paper in the printerExpansion cards Newly Installed Device Is Not RecognizedModem Doesn’t Work Internal devicesPower Light Is On But My Software Won’t Run Software ProblemsDate and Time are Wrong Symbol Problems Using the Euro SymbolSupport this feature Can configure the keyboardNo Sound When Running Applications My HP Brio Has an Audio Sound ProblemNo Sound When Playing a Multimedia or Audio CD New Add-On Sound Card Does Not WorkAudio Input From Microphone Too Low There Is a Humming NoiseNo Output From 8 or 16 Bit Digitized Sounds PC Hangs While RecordingMemory Test Error My HP Brio Detects an Error at StartupPC’s memory modules are installed correctly Keyboard cable is correctly connected Ö Keyboard Test ErrorSwitch off the PC Keyboard is working Keyboard port is workingClose the PC then switch it on and check it works Floppy Drive Test ErrorDrive is correctly configured in the PC’s Floppy drive is workingCheck the drive is enabled and the correct type is selected Hard Disk, DVD or CD-ROM Drive Test ErrorHard disk, DVD or CD-ROM drive is working Cmos Test Error Or forgotten to switch it on Serial or Parallel Port Test ErrorOther Configuration Problems Turn on or restart the PCFAQs Need More Help?What Is e-DiagTools For? HP Hardware Diagnostics e-DiagToolsHow Do I Run e-DiagTools? HP Brio Assist CD-ROM Using the HP Brio Assist CD-ROMsHP Brio Assist CD-ROM System Recovery HP Brio Assist CD-ROM Drivers & UtilitiesManually Reinstalling Drivers Running HP e-DiagToolsSupport and Information Services Information on Your Warranty and Customer Care CentersSupport and Information Services Upgrading and Replacing HP Brio Hardware Important Before You Start Inside the ComputerTo Remove the Main Cover Accessing Internal ComponentsRemoving and Replacing the Main Cover To Replace the Main CoverAccessing Internal Components Removing and Replacing the Power Supply Unit To Remove the Power SupplyTo Replace the Power Supply To Remove the Side Panel Removing and Replacing the Side PanelTo Replace the Side Panel To Remove the Front Panel Removing and Replacing the Front PanelTo Replace the Front Panel Replacing the System Board Attach the seven screws Cables and Connectors in Your PC Replacing a Processor Replacing the Floppy Drive Replacing the Hard Drive Replacing the Hard Drive Installing an Expansion Bay Drive Replacing a CD-ROM or DVD Drive in the Top BayInstalling a Drive in the Lower Expansion Bay Tighten the four screws that fasten the drive to the bay Installing a Memory Module Installing an Expansion Card Replacing the Power Supply Unit Replacing the Power Supply Unit Replacing the Battery Position of batteryReplacing the Battery Your PC’s Bios Technical InformationEntering the Setup Program HP Setup ProgramSetup Program Menus Setting System Defaults Clearing Cmos Using the Setup Program Clearing Your PC’s Cmos Bios SettingsManually Clearing Cmos and Passwords Switch CmosYour PC’s Bios Updating Your PC’s BiosTechnical Characteristics Technical Characteristics International Warranty Other ServicesRegulatory Information Declaration of ConformityFCC for USA only Safety Warning for the USA and CanadaHinweis für Deutschland Geräuschemission Telecom Regulatory Statements Part 68 FCC Compliance Statement USAIndustry of Canada Notice PAN European Regulatory NoteNEW Zealand Telecom Warnings Recycling your PC Recycling your PCHP Hardware Warranty GeneralProof of Purchase and Warranty Period HP Hardware Warranty Options Year On-Site Service HP Validation and Service Options HP Telephone Support Services Obtaining On-Site Service Obtaining Return for Repair Service HP Software Limited Warranty HP SoftwareHP Software License Agreement HP Software License AgreementHP Software License Agreement International Warranty HP Year 2000 WarrantyHP Customer Care Center Phone Numbers North & Latin America Asia PacificOther Services WWW100 Index 102 Page Warranty Entitlement Information