HP BrioBA410 manual My HP Brio Isn’t Working Properly, PC Freezes All of a Sudden

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My HP Brio Isn’t Working Properly

 

 

 

 

My HP Brio Isn’t Working Properly

 

 

 

 

 

 

 

 

The PC is Stuck in Sleep Mode

 

 

 

 

 

 

 

 

 

 

 

 

Have you checked that...

 

How

 

 

 

The PC is really stuck

Ö

1

Move the mouse and press any key on the

 

 

 

 

 

 

 

2

keyboard. Wait a minute to see if the PC wakes.

 

 

 

 

 

 

 

 

 

If the power LED is blinking and the PC is not

 

 

 

 

 

 

making any noise, the PC is in a deep sleep state

 

 

 

 

 

 

for power saving. Press the power button briefly

 

 

 

 

 

3

and wait for a minute to see if the PC wakes up.

 

 

 

 

 

If the PC still does not respond, press the power

 

 

 

 

 

 

button for 5 seconds. The PC will shut down and

 

 

 

 

 

4

any unsaved data will be lost.

 

 

 

 

 

Unplug the power cord from your PC, wait for a

 

 

 

 

 

 

few seconds and then plug it in again. Your PC

 

 

 

 

 

 

will restart automatically.

The PC Freezes All of a Sudden

Have you checked that...

One of your applications has not crashed

There is a hardware problem

You have installed enough memory in your PC. It is recommended that you install at least 64MB of RAM to run Windows 2000 or NT 4.0 on your PC. Installing less than this may cause problems running applications.

The processor in your PC has not overheated (processors with heatsink fans only)

Ö

Ö

Ö

Ö

How

1Try pressing the CTRL + ALT + DEL keys simultaneously. A window appears showing the applications currently running. One of these may be marked as not responding.

2Select the application and click on End Task.

3Restart the program to see if it is working normally.

4If it does not work normally, restart the PC and try again.

1Run e-DiagTools (refer to page 42).

2If the problem persists, try removing any added memory or expansion cards.

1Restart your PC.

2Display the PC’s Summary Screen by pressing Esc during startup. The amount of RAM (main memory) will be displayed. Refer to page 65 for information on adding or replacing memory modules.

1Disconnect the PC’s power cord.

2Remove the PC’s main cover (refer to page 49) and power supply (refer to page 51).

3Make sure the heatsink fan connector is properly connected (refer to page 58).

4Restart your PC and check whether the PC displays an error with the heatsink fan when it boots.

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Contents Brio BA410 Page HP Brio Guide Upgrading and Replacing HP Brio Hardware Technical Information Regulatory, Warranty and SupportChoosing a Comfortable Workspace Important Safety InformationHP Brio Guide HP Brio Information RoadmapYour PC’s Online HP Brio Center Information on the HP Brio Support Web SiteImportant Ergonomic Information Setting Up Your HP Brio Number may vary Unpacking the PC and MonitorConnecting Devices to Your HP Brio PC Turquoise Connecting Other EquipmentLight blue Black USB is supportedChecking Settings for the 56K V90 External USB Modem Setting the Country for Your ModemChecking Settings for the 56K V90 Internal PCI Modem For Windows 98 UsersPreparing Your Work Environment Comfort and Safety ChecklistOverall Your Work PostureComfort and Safety Checklist Getting Started with Your HP Brio Starting Your HP Brio Setting Up WindowsStopping Your HP Brio Waking Your HP Brio from a Sleep StateRecycle bin stores files temporarily before they are deleted Your PC’s DesktopHP Brio Center-Your Desktop Assistant Windows Tour Using Your HP Brio PCTry this first Fix a ProblemSecuring Your HP Brio Using Your SoftwareFinding Information on the Web What to Do First If You Have a ProblemEither What to Do FirstMy HP Brio Doesn’t Start Properly HP Brio Doesn’t Power OnPC Hangs and Emits Beeps During Startup Power-On Self Test Detects an ErrorPC Freezes All of a Sudden My HP Brio Isn’t Working ProperlyIs My Problem Hardware or Software Related? What Kind of Problem Is It?Can’t Shut Down My PC My PC Has Become SlowKeyboard Doesn’t Work Properly Hardware ProblemsCheck all keys are at the same height, and none are stuck Download the latest driver from HP’s Web atMonitor Doesn’t Work Properly ResolutionCompatible with your monitor System’s documentationAsk for a replacement hard drive There’s a Problem with the Hard DiskDisk is not damaged in some way Program Hard disk drive has been detectedDrive’s power and data cables are correctly connected Advanced Troubleshooting How There’s a Problem with the CD-ROM, CD-RW or DVD DriveCD-ROM, CD-RW or DVD Drive Doesn’t Open DVD Drive Doesn’t Play DVD VideoCorrect printer driver is installed This setting should be AutoPrinter Doesn’t Work Printer is on There is paper in the printerModem Doesn’t Work Newly Installed Device Is Not RecognizedExpansion cards Internal devicesDate and Time are Wrong Software ProblemsPower Light Is On But My Software Won’t Run Support this feature Problems Using the Euro SymbolSymbol Can configure the keyboardNo Sound When Playing a Multimedia or Audio CD My HP Brio Has an Audio Sound ProblemNo Sound When Running Applications New Add-On Sound Card Does Not WorkNo Output From 8 or 16 Bit Digitized Sounds There Is a Humming NoiseAudio Input From Microphone Too Low PC Hangs While RecordingPC’s memory modules are installed correctly My HP Brio Detects an Error at StartupMemory Test Error Switch off the PC Keyboard Test ErrorKeyboard cable is correctly connected Ö Keyboard is working Keyboard port is workingDrive is correctly configured in the PC’s Floppy Drive Test ErrorClose the PC then switch it on and check it works Floppy drive is workingHard disk, DVD or CD-ROM drive is working Hard Disk, DVD or CD-ROM Drive Test ErrorCheck the drive is enabled and the correct type is selected Cmos Test Error Other Configuration Problems Serial or Parallel Port Test ErrorOr forgotten to switch it on Turn on or restart the PCNeed More Help? FAQsHow Do I Run e-DiagTools? HP Hardware Diagnostics e-DiagToolsWhat Is e-DiagTools For? HP Brio Assist CD-ROM System Recovery Using the HP Brio Assist CD-ROMsHP Brio Assist CD-ROM HP Brio Assist CD-ROM Drivers & UtilitiesRunning HP e-DiagTools Manually Reinstalling DriversInformation on Your Warranty and Customer Care Centers Support and Information ServicesSupport and Information Services Upgrading and Replacing HP Brio Hardware Inside the Computer Important Before You StartRemoving and Replacing the Main Cover Accessing Internal ComponentsTo Remove the Main Cover To Replace the Main CoverAccessing Internal Components To Remove the Power Supply Removing and Replacing the Power Supply UnitTo Replace the Power Supply To Replace the Side Panel Removing and Replacing the Side PanelTo Remove the Side Panel To Replace the Front Panel Removing and Replacing the Front PanelTo Remove the Front Panel Replacing the System Board Attach the seven screws Cables and Connectors in Your PC Replacing a Processor Replacing the Floppy Drive Replacing the Hard Drive Replacing the Hard Drive Replacing a CD-ROM or DVD Drive in the Top Bay Installing an Expansion Bay DriveInstalling a Drive in the Lower Expansion Bay Tighten the four screws that fasten the drive to the bay Installing a Memory Module Installing an Expansion Card Replacing the Power Supply Unit Replacing the Power Supply Unit Position of battery Replacing the BatteryReplacing the Battery Technical Information Your PC’s BiosSetup Program Menus HP Setup ProgramEntering the Setup Program Setting System Defaults Manually Clearing Cmos and Passwords Clearing Your PC’s Cmos Bios SettingsClearing Cmos Using the Setup Program Cmos SwitchUpdating Your PC’s Bios Your PC’s BiosTechnical Characteristics Technical Characteristics Other Services International WarrantyDeclaration of Conformity Regulatory InformationHinweis für Deutschland Geräuschemission Safety Warning for the USA and CanadaFCC for USA only Part 68 FCC Compliance Statement USA Telecom Regulatory StatementsPAN European Regulatory Note Industry of Canada NoticeNEW Zealand Telecom Warnings Recycling your PC Recycling your PCGeneral HP Hardware WarrantyProof of Purchase and Warranty Period HP Hardware Warranty Options Year On-Site Service HP Validation and Service Options HP Telephone Support Services Obtaining On-Site Service Obtaining Return for Repair Service HP Software HP Software Limited WarrantyHP Software License Agreement HP Software License AgreementHP Software License Agreement HP Year 2000 Warranty International WarrantyNorth & Latin America Asia Pacific HP Customer Care Center Phone NumbersWWW Other Services100 Index 102 Page Warranty Entitlement Information
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