HP BrioBA410 manual Software Problems, Power Light Is On But My Software Won’t Run

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Software Problems

Software Problems

The Power Light Is On But My Software Won’t Run

Have you checked that...

There is no information about what is going	Ö
on in the accompanying documentation	Ö
The software has been correctly installed	Ö

The Date and Time are Wrong

How

Refer to the application software documentation and/or the operating system documentation for guidance

1Check for any error messages when you try to run the software.

2Remove and then reinstall the software.

3If the problem continues, contact the software manufacturer’s support services.

Have you checked that...		How
The battery has not become discharged. This	Ö	Change the date and time, by selecting Settings
may happen when the PC has been	Ö	ÖControl Panel ÖDate/Time from the Start menu
unplugged for too long.		or use the Setup program (see page 72). If necessary,
		install a new battery (see page 69).

You Get the Message “Some necessary system files are corrupted”

Have you checked that...	How
You didn’t delete any system files	Reinstall the operating system or return the PC to its
	Ö factory configuration by using the HP Brio Assist CD-
	ROM (System Recovery). Refer to page 43 for more
	information.

Forgotten Your PC’s BIOS Password

You have forgotten the password that has	Ö
been set in the Setup program to prevent	Ö
unauthorized users from starting your PC

1Ask your system administrator, if you have one, to remind you of the password.

2If you cannot find out the password, clear passwords (see page 74). This will allow the PC to start without a password.

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Contents Brio BA410 Page HP Brio Guide Upgrading and Replacing HP Brio Hardware Technical Information Regulatory, Warranty and SupportChoosing a Comfortable Workspace Important Safety InformationInformation on the HP Brio Support Web Site HP Brio Information RoadmapHP Brio Guide Your PC’s Online HP Brio CenterImportant Ergonomic Information Setting Up Your HP Brio Number may vary Unpacking the PC and MonitorConnecting Devices to Your HP Brio PC Black USB is supported Connecting Other EquipmentTurquoise Light blueFor Windows 98 Users Setting the Country for Your ModemChecking Settings for the 56K V90 External USB Modem Checking Settings for the 56K V90 Internal PCI ModemPreparing Your Work Environment Comfort and Safety ChecklistOverall Your Work PostureComfort and Safety Checklist Getting Started with Your HP Brio Starting Your HP Brio Setting Up WindowsStopping Your HP Brio Waking Your HP Brio from a Sleep StateRecycle bin stores files temporarily before they are deleted Your PC’s DesktopHP Brio Center-Your Desktop Assistant Windows Tour Using Your HP Brio PCTry this first Fix a ProblemUsing Your Software Finding Information on the WebSecuring Your HP Brio What to Do First If You Have a ProblemEither What to Do FirstMy HP Brio Doesn’t Start Properly HP Brio Doesn’t Power OnPC Hangs and Emits Beeps During Startup Power-On Self Test Detects an ErrorPC Freezes All of a Sudden My HP Brio Isn’t Working ProperlyMy PC Has Become Slow What Kind of Problem Is It?Is My Problem Hardware or Software Related? Can’t Shut Down My PCDownload the latest driver from HP’s Web at Hardware ProblemsKeyboard Doesn’t Work Properly Check all keys are at the same height, and none are stuckSystem’s documentation ResolutionMonitor Doesn’t Work Properly Compatible with your monitorProgram Hard disk drive has been detected There’s a Problem with the Hard DiskAsk for a replacement hard drive Disk is not damaged in some wayDrive’s power and data cables are correctly connected Advanced Troubleshooting How There’s a Problem with the CD-ROM, CD-RW or DVD DriveCD-ROM, CD-RW or DVD Drive Doesn’t Open DVD Drive Doesn’t Play DVD VideoPrinter is on There is paper in the printer This setting should be AutoCorrect printer driver is installed Printer Doesn’t WorkInternal devices Newly Installed Device Is Not RecognizedModem Doesn’t Work Expansion cardsSoftware Problems Power Light Is On But My Software Won’t RunDate and Time are Wrong Can configure the keyboard Problems Using the Euro SymbolSupport this feature SymbolNew Add-On Sound Card Does Not Work My HP Brio Has an Audio Sound ProblemNo Sound When Playing a Multimedia or Audio CD No Sound When Running ApplicationsPC Hangs While Recording There Is a Humming NoiseNo Output From 8 or 16 Bit Digitized Sounds Audio Input From Microphone Too LowMy HP Brio Detects an Error at Startup Memory Test ErrorPC’s memory modules are installed correctly Keyboard is working Keyboard port is working Keyboard Test ErrorSwitch off the PC Keyboard cable is correctly connected ÖFloppy drive is working Floppy Drive Test ErrorDrive is correctly configured in the PC’s Close the PC then switch it on and check it worksHard Disk, DVD or CD-ROM Drive Test Error Check the drive is enabled and the correct type is selectedHard disk, DVD or CD-ROM drive is working Cmos Test Error Turn on or restart the PC Serial or Parallel Port Test ErrorOther Configuration Problems Or forgotten to switch it onNeed More Help? FAQsHP Hardware Diagnostics e-DiagTools What Is e-DiagTools For?How Do I Run e-DiagTools? HP Brio Assist CD-ROM Drivers & Utilities Using the HP Brio Assist CD-ROMsHP Brio Assist CD-ROM System Recovery HP Brio Assist CD-ROMRunning HP e-DiagTools Manually Reinstalling DriversInformation on Your Warranty and Customer Care Centers Support and Information ServicesSupport and Information Services Upgrading and Replacing HP Brio Hardware Inside the Computer Important Before You StartTo Replace the Main Cover Accessing Internal ComponentsRemoving and Replacing the Main Cover To Remove the Main CoverAccessing Internal Components To Remove the Power Supply Removing and Replacing the Power Supply UnitTo Replace the Power Supply Removing and Replacing the Side Panel To Remove the Side PanelTo Replace the Side Panel Removing and Replacing the Front Panel To Remove the Front PanelTo Replace the Front Panel Replacing the System Board Attach the seven screws Cables and Connectors in Your PC Replacing a Processor Replacing the Floppy Drive Replacing the Hard Drive Replacing the Hard Drive Replacing a CD-ROM or DVD Drive in the Top Bay Installing an Expansion Bay DriveInstalling a Drive in the Lower Expansion Bay Tighten the four screws that fasten the drive to the bay Installing a Memory Module Installing an Expansion Card Replacing the Power Supply Unit Replacing the Power Supply Unit Position of battery Replacing the BatteryReplacing the Battery Technical Information Your PC’s BiosHP Setup Program Entering the Setup ProgramSetup Program Menus Setting System Defaults Clearing Your PC’s Cmos Bios Settings Clearing Cmos Using the Setup ProgramManually Clearing Cmos and Passwords Cmos SwitchUpdating Your PC’s Bios Your PC’s BiosTechnical Characteristics Technical Characteristics Other Services International WarrantyDeclaration of Conformity Regulatory InformationSafety Warning for the USA and Canada FCC for USA onlyHinweis für Deutschland Geräuschemission Part 68 FCC Compliance Statement USA Telecom Regulatory StatementsPAN European Regulatory Note Industry of Canada NoticeNEW Zealand Telecom Warnings Recycling your PC Recycling your PCGeneral HP Hardware WarrantyProof of Purchase and Warranty Period HP Hardware Warranty Options Year On-Site Service HP Validation and Service Options HP Telephone Support Services Obtaining On-Site Service Obtaining Return for Repair Service HP Software HP Software Limited WarrantyHP Software License Agreement HP Software License AgreementHP Software License Agreement HP Year 2000 Warranty International WarrantyNorth & Latin America Asia Pacific HP Customer Care Center Phone NumbersWWW Other Services100 Index 102 Page Warranty Entitlement Information