HP BrioBA410 manual Obtaining On-Site Service

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HP Hardware Warranty

Obtaining On-Site Service

If your product is eligible for on-site warranty service, you must either contact an HP Customer Care Center, an HP Sales and Service Office or a participating HP Authorized Support Provider. You may be required to supply proof of the purchase date.

On-site visits resulting from defects in non-HP products—whether internal or external to the central processor unit—are subject to standard per-incident travel and labor charges.

On-site service visits are subject to the following conditions:

•You must verify that the latest version of the BIOS is installed on your product. You may be asked to install the latest version of the BIOS before an HP Sales and Service Center representative or HP Authorized Support Provider representative is dispatched to your site.

•You must provide: access to the product; adequate working space and facilities within a reasonable distance of the product; access to and use of all information and facilities determined necessary by HP to service the product; and operating supplies and consumables such as you would use during normal operation.

•You, or a representative for you, must be present at all times. You must state if the product is being used in an environment which poses a potential health hazard to repair personnel. HP or the servicing dealer may require that the product be maintained by customer personnel under direct HP or dealer supervision.

•On-site service for this product is restricted or unavailable in certain locations. In HP Excluded Travel Areas — areas where geographical obstacles, undeveloped roads, or unsuitable public transportation prohibit routine travel— service is provided on a negotiated basis at extra charge.

•Response time for on-site service in an HP Service Travel Area is normally next business day (excluding HP holidays) for HP Travel Zones 1-3 (generally 100 miles or 160 km from the HP office). Response time is second business day for Zones 4 and 5 (200 miles,

320km); third business day for Zone 6 (300 miles, 480 km); and negotiated beyond Zone

6.Worldwide Customer Support Travel information is available from any HP Sales and Service Office. Response time for on-site service is subject to changes from standard conditions based upon non-local parts availability.

•Travel restrictions and response times for HP Authorized Support Providers are defined by the participating HP Authorized Support Providers.

Obtaining Free Parts Exchange Service

For Free Parts Exchange service, you must contact either an HP Customer Care Center, an HP Sales and Service Office, or a participating HP Authorized Support Provider. You will be sent the necessary replacement parts for performing any repairs yourself.

In addition, obtaining Free Parts Exchange service is subject to the following conditions:

•If you contact an HP Customer Care Center and you are to receive a replacement part, you will not be billed for the call.If you are asked to return the entire bundled product for repair, the necessary parts will be provided free of charge; however, you will be billed for labor to repair your product.

•HP reserves the right to validate any claims of defective parts before sending replacements for any such parts.

•You must verify that the latest version of the BIOS is installed on your product. You may be asked to install the latest version of the BIOS before a free replacement part is sent to you.

•HP may provide you with necessary written instructions for replacing the defective part(s).

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Contents Brio BA410 Page HP Brio Guide Upgrading and Replacing HP Brio Hardware Regulatory, Warranty and Support Technical InformationImportant Safety Information Choosing a Comfortable WorkspaceHP Brio Information Roadmap HP Brio GuideYour PC’s Online HP Brio Center Information on the HP Brio Support Web SiteImportant Ergonomic Information Setting Up Your HP Brio Unpacking the PC and Monitor Number may varyConnecting Devices to Your HP Brio PC Connecting Other Equipment TurquoiseLight blue Black USB is supportedSetting the Country for Your Modem Checking Settings for the 56K V90 External USB ModemChecking Settings for the 56K V90 Internal PCI Modem For Windows 98 UsersComfort and Safety Checklist Preparing Your Work EnvironmentYour Work Posture OverallComfort and Safety Checklist Getting Started with Your HP Brio Setting Up Windows Starting Your HP BrioWaking Your HP Brio from a Sleep State Stopping Your HP BrioYour PC’s Desktop Recycle bin stores files temporarily before they are deletedHP Brio Center-Your Desktop Assistant Using Your HP Brio PC Windows TourFix a Problem Try this firstFinding Information on the Web Using Your SoftwareSecuring Your HP Brio If You Have a Problem What to Do FirstWhat to Do First EitherHP Brio Doesn’t Power On My HP Brio Doesn’t Start ProperlyPower-On Self Test Detects an Error PC Hangs and Emits Beeps During StartupMy HP Brio Isn’t Working Properly PC Freezes All of a SuddenWhat Kind of Problem Is It? Is My Problem Hardware or Software Related?Can’t Shut Down My PC My PC Has Become SlowHardware Problems Keyboard Doesn’t Work ProperlyCheck all keys are at the same height, and none are stuck Download the latest driver from HP’s Web atResolution Monitor Doesn’t Work ProperlyCompatible with your monitor System’s documentationThere’s a Problem with the Hard Disk Ask for a replacement hard driveDisk is not damaged in some way Program Hard disk drive has been detectedDrive’s power and data cables are correctly connected There’s a Problem with the CD-ROM, CD-RW or DVD Drive Advanced Troubleshooting HowDVD Drive Doesn’t Play DVD Video CD-ROM, CD-RW or DVD Drive Doesn’t OpenThis setting should be Auto Correct printer driver is installedPrinter Doesn’t Work Printer is on There is paper in the printerNewly Installed Device Is Not Recognized Modem Doesn’t WorkExpansion cards Internal devicesPower Light Is On But My Software Won’t Run Software ProblemsDate and Time are Wrong Problems Using the Euro Symbol Support this featureSymbol Can configure the keyboardMy HP Brio Has an Audio Sound Problem No Sound When Playing a Multimedia or Audio CDNo Sound When Running Applications New Add-On Sound Card Does Not WorkThere Is a Humming Noise No Output From 8 or 16 Bit Digitized SoundsAudio Input From Microphone Too Low PC Hangs While RecordingMemory Test Error My HP Brio Detects an Error at StartupPC’s memory modules are installed correctly Keyboard Test Error Switch off the PCKeyboard cable is correctly connected Ö Keyboard is working Keyboard port is workingFloppy Drive Test Error Drive is correctly configured in the PC’sClose the PC then switch it on and check it works Floppy drive is workingCheck the drive is enabled and the correct type is selected Hard Disk, DVD or CD-ROM Drive Test ErrorHard disk, DVD or CD-ROM drive is working Cmos Test Error Serial or Parallel Port Test Error Other Configuration ProblemsOr forgotten to switch it on Turn on or restart the PCFAQs Need More Help?What Is e-DiagTools For? HP Hardware Diagnostics e-DiagToolsHow Do I Run e-DiagTools? Using the HP Brio Assist CD-ROMs HP Brio Assist CD-ROM System RecoveryHP Brio Assist CD-ROM HP Brio Assist CD-ROM Drivers & UtilitiesManually Reinstalling Drivers Running HP e-DiagToolsSupport and Information Services Information on Your Warranty and Customer Care CentersSupport and Information Services Upgrading and Replacing HP Brio Hardware Important Before You Start Inside the ComputerAccessing Internal Components Removing and Replacing the Main CoverTo Remove the Main Cover To Replace the Main CoverAccessing Internal Components Removing and Replacing the Power Supply Unit To Remove the Power SupplyTo Replace the Power Supply To Remove the Side Panel Removing and Replacing the Side PanelTo Replace the Side Panel To Remove the Front Panel Removing and Replacing the Front PanelTo Replace the Front Panel Replacing the System Board Attach the seven screws Cables and Connectors in Your PC Replacing a Processor Replacing the Floppy Drive Replacing the Hard Drive Replacing the Hard Drive Installing an Expansion Bay Drive Replacing a CD-ROM or DVD Drive in the Top BayInstalling a Drive in the Lower Expansion Bay Tighten the four screws that fasten the drive to the bay Installing a Memory Module Installing an Expansion Card Replacing the Power Supply Unit Replacing the Power Supply Unit Replacing the Battery Position of batteryReplacing the Battery Your PC’s Bios Technical InformationEntering the Setup Program HP Setup ProgramSetup Program Menus Setting System Defaults Clearing Cmos Using the Setup Program Clearing Your PC’s Cmos Bios SettingsManually Clearing Cmos and Passwords Switch CmosYour PC’s Bios Updating Your PC’s BiosTechnical Characteristics Technical Characteristics International Warranty Other ServicesRegulatory Information Declaration of ConformityFCC for USA only Safety Warning for the USA and CanadaHinweis für Deutschland Geräuschemission Telecom Regulatory Statements Part 68 FCC Compliance Statement USAIndustry of Canada Notice PAN European Regulatory NoteNEW Zealand Telecom Warnings Recycling your PC Recycling your PCHP Hardware Warranty GeneralProof of Purchase and Warranty Period HP Hardware Warranty Options Year On-Site Service HP Validation and Service Options HP Telephone Support Services Obtaining On-Site Service Obtaining Return for Repair Service HP Software Limited Warranty HP SoftwareHP Software License Agreement HP Software License AgreementHP Software License Agreement International Warranty HP Year 2000 WarrantyHP Customer Care Center Phone Numbers North & Latin America Asia PacificOther Services WWW100 Index 102 Page Warranty Entitlement Information
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