HP BrioBA410 There’s a Problem with the CD-ROM, CD-RW or DVD Drive, Advanced Troubleshooting How

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Hardware Problems

There’s a Problem with the CD-ROM, CD-RW or DVD Drive

Have you checked that...

There is a disc inserted in the drive

The Setup program is correctly configured for your drive

The device boot order is set correctly in the Setup program

The hardware is working properly

Advanced Troubleshooting

How

Ö• Click on the drive letter assigned to your drive in Windows Explorer. If you receive a message such as D:\ is not accessible/device is not ready, this means there is no disc in the drive.

•Open the drive and check whether there is a disc inside.

ÖEnter the Setup program by pressing F2 at startup, then:

•Make sure you have enabled the On-chip Primary IDE and the On-chip Secondary IDE fields under Hardware Protection in the Boot menu.

•Go to the Advanced menu. You should see a CD-ROM,CD-RW or DVD-ROM drive declared in the IDE Devices submenu.

Ö• Enter the Setup program by pressing F2 at startup, then go to the Boot menu. If you intend to boot from the CD-ROM drive, you should place CD-ROM before HDD in the Boot ÖBoot Device Priority submenu.

ÖRun e-DiagTools to see if it detects a problem with the drive (refer to page 42).

Have you checked that...

All cables (data, power and audio) have been properly connected both to the drive and to the system board.

The jumpers on the drive are set correctly

Ö

Ö

How

Check that the drive’s power and data cables are correctly connected at both ends (drive and system board). Refer to page 62 for connections to the drive and page 57 for connections to the system board.

Check that the jumpers on the hard drive are in CS (cable select) mode

For more information on using and troubleshooting your DVD drive, refer to the PC’s online HP Brio Center

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Contents Brio BA410 Page HP Brio Guide Upgrading and Replacing HP Brio Hardware Technical Information Regulatory, Warranty and SupportChoosing a Comfortable Workspace Important Safety InformationInformation on the HP Brio Support Web Site HP Brio Information RoadmapHP Brio Guide Your PC’s Online HP Brio CenterImportant Ergonomic Information Setting Up Your HP Brio Number may vary Unpacking the PC and MonitorConnecting Devices to Your HP Brio PC Black USB is supported Connecting Other EquipmentTurquoise Light blueFor Windows 98 Users Setting the Country for Your ModemChecking Settings for the 56K V90 External USB Modem Checking Settings for the 56K V90 Internal PCI ModemPreparing Your Work Environment Comfort and Safety ChecklistOverall Your Work PostureComfort and Safety Checklist Getting Started with Your HP Brio Starting Your HP Brio Setting Up WindowsStopping Your HP Brio Waking Your HP Brio from a Sleep StateRecycle bin stores files temporarily before they are deleted Your PC’s DesktopHP Brio Center-Your Desktop Assistant Windows Tour Using Your HP Brio PCTry this first Fix a ProblemSecuring Your HP Brio Using Your SoftwareFinding Information on the Web What to Do First If You Have a ProblemEither What to Do FirstMy HP Brio Doesn’t Start Properly HP Brio Doesn’t Power OnPC Hangs and Emits Beeps During Startup Power-On Self Test Detects an ErrorPC Freezes All of a Sudden My HP Brio Isn’t Working ProperlyMy PC Has Become Slow What Kind of Problem Is It?Is My Problem Hardware or Software Related? Can’t Shut Down My PCDownload the latest driver from HP’s Web at Hardware ProblemsKeyboard Doesn’t Work Properly Check all keys are at the same height, and none are stuckSystem’s documentation ResolutionMonitor Doesn’t Work Properly Compatible with your monitorProgram Hard disk drive has been detected There’s a Problem with the Hard DiskAsk for a replacement hard drive Disk is not damaged in some wayDrive’s power and data cables are correctly connected Advanced Troubleshooting How There’s a Problem with the CD-ROM, CD-RW or DVD DriveCD-ROM, CD-RW or DVD Drive Doesn’t Open DVD Drive Doesn’t Play DVD VideoPrinter is on There is paper in the printer This setting should be AutoCorrect printer driver is installed Printer Doesn’t WorkInternal devices Newly Installed Device Is Not RecognizedModem Doesn’t Work Expansion cardsDate and Time are Wrong Software ProblemsPower Light Is On But My Software Won’t Run Can configure the keyboard Problems Using the Euro SymbolSupport this feature SymbolNew Add-On Sound Card Does Not Work My HP Brio Has an Audio Sound ProblemNo Sound When Playing a Multimedia or Audio CD No Sound When Running ApplicationsPC Hangs While Recording There Is a Humming NoiseNo Output From 8 or 16 Bit Digitized Sounds Audio Input From Microphone Too LowPC’s memory modules are installed correctly My HP Brio Detects an Error at StartupMemory Test Error Keyboard is working Keyboard port is working Keyboard Test ErrorSwitch off the PC Keyboard cable is correctly connected ÖFloppy drive is working Floppy Drive Test ErrorDrive is correctly configured in the PC’s Close the PC then switch it on and check it worksHard disk, DVD or CD-ROM drive is working Hard Disk, DVD or CD-ROM Drive Test ErrorCheck the drive is enabled and the correct type is selected Cmos Test Error Turn on or restart the PC Serial or Parallel Port Test ErrorOther Configuration Problems Or forgotten to switch it onNeed More Help? FAQsHow Do I Run e-DiagTools? HP Hardware Diagnostics e-DiagToolsWhat Is e-DiagTools For? HP Brio Assist CD-ROM Drivers & Utilities Using the HP Brio Assist CD-ROMsHP Brio Assist CD-ROM System Recovery HP Brio Assist CD-ROMRunning HP e-DiagTools Manually Reinstalling DriversInformation on Your Warranty and Customer Care Centers Support and Information ServicesSupport and Information Services Upgrading and Replacing HP Brio Hardware Inside the Computer Important Before You StartTo Replace the Main Cover Accessing Internal ComponentsRemoving and Replacing the Main Cover To Remove the Main CoverAccessing Internal Components To Remove the Power Supply Removing and Replacing the Power Supply UnitTo Replace the Power Supply To Replace the Side Panel Removing and Replacing the Side PanelTo Remove the Side Panel To Replace the Front Panel Removing and Replacing the Front PanelTo Remove the Front Panel Replacing the System Board Attach the seven screws Cables and Connectors in Your PC Replacing a Processor Replacing the Floppy Drive Replacing the Hard Drive Replacing the Hard Drive Replacing a CD-ROM or DVD Drive in the Top Bay Installing an Expansion Bay DriveInstalling a Drive in the Lower Expansion Bay Tighten the four screws that fasten the drive to the bay Installing a Memory Module Installing an Expansion Card Replacing the Power Supply Unit Replacing the Power Supply Unit Position of battery Replacing the BatteryReplacing the Battery Technical Information Your PC’s BiosSetup Program Menus HP Setup ProgramEntering the Setup Program Setting System Defaults Manually Clearing Cmos and Passwords Clearing Your PC’s Cmos Bios SettingsClearing Cmos Using the Setup Program Cmos SwitchUpdating Your PC’s Bios Your PC’s BiosTechnical Characteristics Technical Characteristics Other Services International WarrantyDeclaration of Conformity Regulatory InformationHinweis für Deutschland Geräuschemission Safety Warning for the USA and CanadaFCC for USA only Part 68 FCC Compliance Statement USA Telecom Regulatory StatementsPAN European Regulatory Note Industry of Canada NoticeNEW Zealand Telecom Warnings Recycling your PC Recycling your PCGeneral HP Hardware WarrantyProof of Purchase and Warranty Period HP Hardware Warranty Options Year On-Site Service HP Validation and Service Options HP Telephone Support Services Obtaining On-Site Service Obtaining Return for Repair Service HP Software HP Software Limited WarrantyHP Software License Agreement HP Software License AgreementHP Software License Agreement HP Year 2000 Warranty International WarrantyNorth & Latin America Asia Pacific HP Customer Care Center Phone NumbersWWW Other Services100 Index 102 Page Warranty Entitlement Information