HP BrioBA410 manual What to Do First, Either

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What to Do First

What to Do First

Don’t panic! Most things that go wrong with computers can be fixed relatively easily — provided you do not rush into them. Use the following checklist to see where you can find help.

Is there really a problem with my PC or do I just not know how to do something?

Ö

Ö

Either

•Refer to chapter 2 in this manual, “Getting Started with Your HP Brio” for basic advice on using your PC.

Or

•Refer to your online HP Brio Center - Using Your HP Brio PC for information on using your mouse, keyboard, DVD drive, CD-RW or modem.

I still haven’t solved my problem and need to do some troubleshooting.

Does it seem to be a basic problem with Windows, or with your modem, DVD or CD-RW drive?

ÖYes• Refer to your online HP Brio Center - Fix a Problem for information on troubleshooting your PC, your DVD drive, CD-RW or modem.

ÖNo

•For more detailed help, refer to the troubleshooting sections starting on page 19.

Still Need Help?	Ö	• Collect information on your PC (see page
		45) then contact your authorized support
		provider. For Customer Care Center
		numbers, refer to page 98.
		• For a wide range of information and
		support, refer to the HP Brio Web at:
		www.hp.com/go/briosupport.
		• For information on your warranty, go to
		“Regulatory, Warranty and Support”,
		starting on page 79.

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Contents Brio BA410 Page HP Brio Guide Upgrading and Replacing HP Brio Hardware Regulatory, Warranty and Support Technical InformationImportant Safety Information Choosing a Comfortable WorkspaceYour PC’s Online HP Brio Center HP Brio Information RoadmapHP Brio Guide Information on the HP Brio Support Web SiteImportant Ergonomic Information Setting Up Your HP Brio Unpacking the PC and Monitor Number may varyConnecting Devices to Your HP Brio PC Light blue Connecting Other EquipmentTurquoise Black USB is supportedChecking Settings for the 56K V90 Internal PCI Modem Setting the Country for Your ModemChecking Settings for the 56K V90 External USB Modem For Windows 98 UsersComfort and Safety Checklist Preparing Your Work EnvironmentYour Work Posture OverallComfort and Safety Checklist Getting Started with Your HP Brio Setting Up Windows Starting Your HP BrioWaking Your HP Brio from a Sleep State Stopping Your HP BrioYour PC’s Desktop Recycle bin stores files temporarily before they are deletedHP Brio Center-Your Desktop Assistant Using Your HP Brio PC Windows TourFix a Problem Try this firstSecuring Your HP Brio Using Your SoftwareFinding Information on the Web If You Have a Problem What to Do FirstWhat to Do First EitherHP Brio Doesn’t Power On My HP Brio Doesn’t Start ProperlyPower-On Self Test Detects an Error PC Hangs and Emits Beeps During StartupMy HP Brio Isn’t Working Properly PC Freezes All of a SuddenCan’t Shut Down My PC What Kind of Problem Is It?Is My Problem Hardware or Software Related? My PC Has Become SlowCheck all keys are at the same height, and none are stuck Hardware ProblemsKeyboard Doesn’t Work Properly Download the latest driver from HP’s Web atCompatible with your monitor ResolutionMonitor Doesn’t Work Properly System’s documentationDisk is not damaged in some way There’s a Problem with the Hard DiskAsk for a replacement hard drive Program Hard disk drive has been detectedDrive’s power and data cables are correctly connected There’s a Problem with the CD-ROM, CD-RW or DVD Drive Advanced Troubleshooting HowDVD Drive Doesn’t Play DVD Video CD-ROM, CD-RW or DVD Drive Doesn’t OpenPrinter Doesn’t Work This setting should be AutoCorrect printer driver is installed Printer is on There is paper in the printerExpansion cards Newly Installed Device Is Not RecognizedModem Doesn’t Work Internal devicesDate and Time are Wrong Software ProblemsPower Light Is On But My Software Won’t Run Symbol Problems Using the Euro SymbolSupport this feature Can configure the keyboardNo Sound When Running Applications My HP Brio Has an Audio Sound ProblemNo Sound When Playing a Multimedia or Audio CD New Add-On Sound Card Does Not WorkAudio Input From Microphone Too Low There Is a Humming NoiseNo Output From 8 or 16 Bit Digitized Sounds PC Hangs While RecordingPC’s memory modules are installed correctly My HP Brio Detects an Error at StartupMemory Test Error Keyboard cable is correctly connected Ö Keyboard Test ErrorSwitch off the PC Keyboard is working Keyboard port is workingClose the PC then switch it on and check it works Floppy Drive Test ErrorDrive is correctly configured in the PC’s Floppy drive is workingHard disk, DVD or CD-ROM drive is working Hard Disk, DVD or CD-ROM Drive Test ErrorCheck the drive is enabled and the correct type is selected Cmos Test Error Or forgotten to switch it on Serial or Parallel Port Test ErrorOther Configuration Problems Turn on or restart the PCFAQs Need More Help?How Do I Run e-DiagTools? HP Hardware Diagnostics e-DiagToolsWhat Is e-DiagTools For? HP Brio Assist CD-ROM Using the HP Brio Assist CD-ROMsHP Brio Assist CD-ROM System Recovery HP Brio Assist CD-ROM Drivers & UtilitiesManually Reinstalling Drivers Running HP e-DiagToolsSupport and Information Services Information on Your Warranty and Customer Care CentersSupport and Information Services Upgrading and Replacing HP Brio Hardware Important Before You Start Inside the ComputerTo Remove the Main Cover Accessing Internal ComponentsRemoving and Replacing the Main Cover To Replace the Main CoverAccessing Internal Components Removing and Replacing the Power Supply Unit To Remove the Power SupplyTo Replace the Power Supply To Replace the Side Panel Removing and Replacing the Side PanelTo Remove the Side Panel To Replace the Front Panel Removing and Replacing the Front PanelTo Remove the Front Panel Replacing the System Board Attach the seven screws Cables and Connectors in Your PC Replacing a Processor Replacing the Floppy Drive Replacing the Hard Drive Replacing the Hard Drive Installing an Expansion Bay Drive Replacing a CD-ROM or DVD Drive in the Top BayInstalling a Drive in the Lower Expansion Bay Tighten the four screws that fasten the drive to the bay Installing a Memory Module Installing an Expansion Card Replacing the Power Supply Unit Replacing the Power Supply Unit Replacing the Battery Position of batteryReplacing the Battery Your PC’s Bios Technical InformationSetup Program Menus HP Setup ProgramEntering the Setup Program Setting System Defaults Manually Clearing Cmos and Passwords Clearing Your PC’s Cmos Bios SettingsClearing Cmos Using the Setup Program Switch CmosYour PC’s Bios Updating Your PC’s BiosTechnical Characteristics Technical Characteristics International Warranty Other ServicesRegulatory Information Declaration of ConformityHinweis für Deutschland Geräuschemission Safety Warning for the USA and CanadaFCC for USA only Telecom Regulatory Statements Part 68 FCC Compliance Statement USAIndustry of Canada Notice PAN European Regulatory NoteNEW Zealand Telecom Warnings Recycling your PC Recycling your PCHP Hardware Warranty GeneralProof of Purchase and Warranty Period HP Hardware Warranty Options Year On-Site Service HP Validation and Service Options HP Telephone Support Services Obtaining On-Site Service Obtaining Return for Repair Service HP Software Limited Warranty HP SoftwareHP Software License Agreement HP Software License AgreementHP Software License Agreement International Warranty HP Year 2000 WarrantyHP Customer Care Center Phone Numbers North & Latin America Asia PacificOther Services WWW100 Index 102 Page Warranty Entitlement Information