HP BrioBA410 manual My HP Brio Doesn’t Start Properly, HP Brio Doesn’t Power On

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My HP Brio Doesn’t Start Properly

My HP Brio Doesn’t Start Properly

The HP Brio Doesn’t Power On

Have you checked that...

The HP Brio’s power cord is correctly	Ö
connected	Ö
You did not hear a series of beeps when you	Ö
turned the PC on	Ö
The HP Brio’s power outlet is working	Ö
The HP Brio’s voltage switch is correctly set	Ö

		The HP Brio’s power-on LED lights when you	Ö
		press the On/Off switch
		press the On/Off switch
Advanced Troubleshooting
		Have you checked that...
		The problem is not being caused by an	Ö
		The problem is not being caused by an
		internal device
		internal device

The power supply is working properly

Ö

If the problem persists, contact your authorized support provider

How

Connect the power cord to a grounded power outlet and to the PC

If you hear a series of beeps when you turn the PC on, refer to page 35

Plug another device into the power outlet and check that it works

1Disconnect the power cord.

2Select the correct setting on the voltage switch located beside the power connector in the rear of the PC.

3Reconnect the power cord.

4Start the PC.

If the LED does not light, check that the status panel connector is connected correctly to the system board. (see page 57).

How

1Disconnect the PC’s power cord.

2Remove the PC’s main cover and lift out the power supply (see page 51).

3Remove internal connectors from any accessory devices you have added and disconnect any add- on expansion cards.

4Reconnect the devices one by one, booting the PC each time to see if it works correctly.

5If you are still unable to localize the fault, contact your authorized support provider.

1When you power on the PC, check that the light on the On/Off button comes on and that you hear the power supply fan.

2If nothing happens, contact your authorized support provider. The original power supply unit may have to be replaced.

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Contents Brio BA410 Page HP Brio Guide Upgrading and Replacing HP Brio Hardware Technical Information Regulatory, Warranty and SupportChoosing a Comfortable Workspace Important Safety InformationInformation on the HP Brio Support Web Site HP Brio Information RoadmapHP Brio Guide Your PC’s Online HP Brio CenterImportant Ergonomic Information Setting Up Your HP Brio Number may vary Unpacking the PC and MonitorConnecting Devices to Your HP Brio PC Black USB is supported Connecting Other EquipmentTurquoise Light blueFor Windows 98 Users Setting the Country for Your ModemChecking Settings for the 56K V90 External USB Modem Checking Settings for the 56K V90 Internal PCI ModemPreparing Your Work Environment Comfort and Safety ChecklistOverall Your Work PostureComfort and Safety Checklist Getting Started with Your HP Brio Starting Your HP Brio Setting Up WindowsStopping Your HP Brio Waking Your HP Brio from a Sleep StateRecycle bin stores files temporarily before they are deleted Your PC’s DesktopHP Brio Center-Your Desktop Assistant Windows Tour Using Your HP Brio PCTry this first Fix a ProblemUsing Your Software Finding Information on the WebSecuring Your HP Brio What to Do First If You Have a ProblemEither What to Do FirstMy HP Brio Doesn’t Start Properly HP Brio Doesn’t Power OnPC Hangs and Emits Beeps During Startup Power-On Self Test Detects an ErrorPC Freezes All of a Sudden My HP Brio Isn’t Working ProperlyMy PC Has Become Slow What Kind of Problem Is It?Is My Problem Hardware or Software Related? Can’t Shut Down My PCDownload the latest driver from HP’s Web at Hardware ProblemsKeyboard Doesn’t Work Properly Check all keys are at the same height, and none are stuckSystem’s documentation ResolutionMonitor Doesn’t Work Properly Compatible with your monitorProgram Hard disk drive has been detected There’s a Problem with the Hard DiskAsk for a replacement hard drive Disk is not damaged in some wayDrive’s power and data cables are correctly connected Advanced Troubleshooting How There’s a Problem with the CD-ROM, CD-RW or DVD DriveCD-ROM, CD-RW or DVD Drive Doesn’t Open DVD Drive Doesn’t Play DVD VideoPrinter is on There is paper in the printer This setting should be AutoCorrect printer driver is installed Printer Doesn’t WorkInternal devices Newly Installed Device Is Not RecognizedModem Doesn’t Work Expansion cardsSoftware Problems Power Light Is On But My Software Won’t RunDate and Time are Wrong Can configure the keyboard Problems Using the Euro SymbolSupport this feature SymbolNew Add-On Sound Card Does Not Work My HP Brio Has an Audio Sound ProblemNo Sound When Playing a Multimedia or Audio CD No Sound When Running ApplicationsPC Hangs While Recording There Is a Humming NoiseNo Output From 8 or 16 Bit Digitized Sounds Audio Input From Microphone Too LowMy HP Brio Detects an Error at Startup Memory Test ErrorPC’s memory modules are installed correctly Keyboard is working Keyboard port is working Keyboard Test ErrorSwitch off the PC Keyboard cable is correctly connected ÖFloppy drive is working Floppy Drive Test ErrorDrive is correctly configured in the PC’s Close the PC then switch it on and check it worksHard Disk, DVD or CD-ROM Drive Test Error Check the drive is enabled and the correct type is selectedHard disk, DVD or CD-ROM drive is working Cmos Test Error Turn on or restart the PC Serial or Parallel Port Test ErrorOther Configuration Problems Or forgotten to switch it onNeed More Help? FAQsHP Hardware Diagnostics e-DiagTools What Is e-DiagTools For?How Do I Run e-DiagTools? HP Brio Assist CD-ROM Drivers & Utilities Using the HP Brio Assist CD-ROMsHP Brio Assist CD-ROM System Recovery HP Brio Assist CD-ROMRunning HP e-DiagTools Manually Reinstalling DriversInformation on Your Warranty and Customer Care Centers Support and Information ServicesSupport and Information Services Upgrading and Replacing HP Brio Hardware Inside the Computer Important Before You StartTo Replace the Main Cover Accessing Internal ComponentsRemoving and Replacing the Main Cover To Remove the Main CoverAccessing Internal Components To Remove the Power Supply Removing and Replacing the Power Supply UnitTo Replace the Power Supply Removing and Replacing the Side Panel To Remove the Side PanelTo Replace the Side Panel Removing and Replacing the Front Panel To Remove the Front PanelTo Replace the Front Panel Replacing the System Board Attach the seven screws Cables and Connectors in Your PC Replacing a Processor Replacing the Floppy Drive Replacing the Hard Drive Replacing the Hard Drive Replacing a CD-ROM or DVD Drive in the Top Bay Installing an Expansion Bay DriveInstalling a Drive in the Lower Expansion Bay Tighten the four screws that fasten the drive to the bay Installing a Memory Module Installing an Expansion Card Replacing the Power Supply Unit Replacing the Power Supply Unit Position of battery Replacing the BatteryReplacing the Battery Technical Information Your PC’s BiosHP Setup Program Entering the Setup ProgramSetup Program Menus Setting System Defaults Clearing Your PC’s Cmos Bios Settings Clearing Cmos Using the Setup ProgramManually Clearing Cmos and Passwords Cmos SwitchUpdating Your PC’s Bios Your PC’s BiosTechnical Characteristics Technical Characteristics Other Services International WarrantyDeclaration of Conformity Regulatory InformationSafety Warning for the USA and Canada FCC for USA onlyHinweis für Deutschland Geräuschemission Part 68 FCC Compliance Statement USA Telecom Regulatory StatementsPAN European Regulatory Note Industry of Canada NoticeNEW Zealand Telecom Warnings Recycling your PC Recycling your PCGeneral HP Hardware WarrantyProof of Purchase and Warranty Period HP Hardware Warranty Options Year On-Site Service HP Validation and Service Options HP Telephone Support Services Obtaining On-Site Service Obtaining Return for Repair Service HP Software HP Software Limited WarrantyHP Software License Agreement HP Software License AgreementHP Software License Agreement HP Year 2000 Warranty International WarrantyNorth & Latin America Asia Pacific HP Customer Care Center Phone NumbersWWW Other Services100 Index 102 Page Warranty Entitlement Information