HP BrioBA410 manual Other Services, Www

Page 107

Other Services

Other Services

The table below summarizes the services and support available from HP or authorized resellers.

Service

Covers

Period Covered

Response Time

Fee

When

Purchase

Available

From

 

 

 

 

 

 

 

 

 

 

 

 

HP

Parts and labor for HP

Variable

Variable

Variable

Within 90 days

HP Authorized

products.

 

 

 

of delivery.

Reseller.

SupportPack

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HP Support

CD-ROM containing:

Released quarterly.

N/A

Annual

Anytime.

HP.

Product Manuals, Technical

 

 

subscription.

 

 

Assistant

Information and Product

 

 

 

 

 

 

features.

 

 

 

 

 

 

 

 

 

 

 

 

 

Technical information,

Anytime.

24-hour access.

No charge.

Anytime.

HP BBS,

Electronic

drivers, utilities, tools and

 

 

 

 

WWW,

diagnostics.

 

 

 

 

CompuServe,

Services

 

 

 

 

 

 

 

 

 

America

 

 

 

 

 

 

 

 

 

 

 

 

Online.

 

 

 

 

 

 

 

Technical

Basic assistance for system

First year (3-years

Business hours.

No charge.

At time of

HP.

setup, configuration,

for hardware failure

 

 

delivery.

 

Phone

 

 

 

start-up and hardware

diagnosis).

 

 

 

 

Support

 

 

 

 

diagnosis.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Lifeline

Basic assistance for system

After first year.

Business hours.

Per- call fee,

Anytime after

HP.

Phone

setup, configuration and

 

 

no time limit.

first year.

 

Support

start-up.

 

 

 

 

 

 

 

 

 

 

 

 

HP Network

Advanced remote technical

Annual contract.

Business hours:

Annual fee, or

Anytime.

HP Authorized

support for multi-vendor

 

24-hour/ 7-day

minimum fee

 

Reseller.

Phone-in

 

 

networked environments.

 

service also

per incident.

 

 

Support

 

 

 

 

 

available.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Service

Technical Support.

Customer defined.

As required.

Annual fee, or

Anytime.

Reseller.

 

 

 

fee per

 

 

Contracts

 

 

 

 

 

 

 

 

incident.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

99

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Contents Brio BA410 Page HP Brio Guide Upgrading and Replacing HP Brio Hardware Technical Information Regulatory, Warranty and SupportChoosing a Comfortable Workspace Important Safety InformationInformation on the HP Brio Support Web Site HP Brio Information RoadmapHP Brio Guide Your PC’s Online HP Brio CenterImportant Ergonomic Information Setting Up Your HP Brio Number may vary Unpacking the PC and MonitorConnecting Devices to Your HP Brio PC Black USB is supported Connecting Other EquipmentTurquoise Light blueFor Windows 98 Users Setting the Country for Your ModemChecking Settings for the 56K V90 External USB Modem Checking Settings for the 56K V90 Internal PCI ModemPreparing Your Work Environment Comfort and Safety ChecklistOverall Your Work PostureComfort and Safety Checklist Getting Started with Your HP Brio Starting Your HP Brio Setting Up WindowsStopping Your HP Brio Waking Your HP Brio from a Sleep StateRecycle bin stores files temporarily before they are deleted Your PC’s DesktopHP Brio Center-Your Desktop Assistant Windows Tour Using Your HP Brio PCTry this first Fix a ProblemSecuring Your HP Brio Using Your SoftwareFinding Information on the Web What to Do First If You Have a ProblemEither What to Do FirstMy HP Brio Doesn’t Start Properly HP Brio Doesn’t Power OnPC Hangs and Emits Beeps During Startup Power-On Self Test Detects an ErrorPC Freezes All of a Sudden My HP Brio Isn’t Working ProperlyMy PC Has Become Slow What Kind of Problem Is It?Is My Problem Hardware or Software Related? Can’t Shut Down My PCDownload the latest driver from HP’s Web at Hardware ProblemsKeyboard Doesn’t Work Properly Check all keys are at the same height, and none are stuckSystem’s documentation ResolutionMonitor Doesn’t Work Properly Compatible with your monitorProgram Hard disk drive has been detected There’s a Problem with the Hard DiskAsk for a replacement hard drive Disk is not damaged in some wayDrive’s power and data cables are correctly connected Advanced Troubleshooting How There’s a Problem with the CD-ROM, CD-RW or DVD DriveCD-ROM, CD-RW or DVD Drive Doesn’t Open DVD Drive Doesn’t Play DVD VideoPrinter is on There is paper in the printer This setting should be AutoCorrect printer driver is installed Printer Doesn’t WorkInternal devices Newly Installed Device Is Not RecognizedModem Doesn’t Work Expansion cardsDate and Time are Wrong Software ProblemsPower Light Is On But My Software Won’t Run Can configure the keyboard Problems Using the Euro SymbolSupport this feature SymbolNew Add-On Sound Card Does Not Work My HP Brio Has an Audio Sound ProblemNo Sound When Playing a Multimedia or Audio CD No Sound When Running ApplicationsPC Hangs While Recording There Is a Humming NoiseNo Output From 8 or 16 Bit Digitized Sounds Audio Input From Microphone Too LowPC’s memory modules are installed correctly My HP Brio Detects an Error at StartupMemory Test Error Keyboard is working Keyboard port is working Keyboard Test ErrorSwitch off the PC Keyboard cable is correctly connected ÖFloppy drive is working Floppy Drive Test ErrorDrive is correctly configured in the PC’s Close the PC then switch it on and check it worksHard disk, DVD or CD-ROM drive is working Hard Disk, DVD or CD-ROM Drive Test ErrorCheck the drive is enabled and the correct type is selected Cmos Test Error Turn on or restart the PC Serial or Parallel Port Test ErrorOther Configuration Problems Or forgotten to switch it onNeed More Help? FAQsHow Do I Run e-DiagTools? HP Hardware Diagnostics e-DiagToolsWhat Is e-DiagTools For? HP Brio Assist CD-ROM Drivers & Utilities Using the HP Brio Assist CD-ROMsHP Brio Assist CD-ROM System Recovery HP Brio Assist CD-ROMRunning HP e-DiagTools Manually Reinstalling DriversInformation on Your Warranty and Customer Care Centers Support and Information ServicesSupport and Information Services Upgrading and Replacing HP Brio Hardware Inside the Computer Important Before You StartTo Replace the Main Cover Accessing Internal ComponentsRemoving and Replacing the Main Cover To Remove the Main CoverAccessing Internal Components To Remove the Power Supply Removing and Replacing the Power Supply UnitTo Replace the Power Supply To Replace the Side Panel Removing and Replacing the Side PanelTo Remove the Side Panel To Replace the Front Panel Removing and Replacing the Front PanelTo Remove the Front Panel Replacing the System Board Attach the seven screws Cables and Connectors in Your PC Replacing a Processor Replacing the Floppy Drive Replacing the Hard Drive Replacing the Hard Drive Replacing a CD-ROM or DVD Drive in the Top Bay Installing an Expansion Bay DriveInstalling a Drive in the Lower Expansion Bay Tighten the four screws that fasten the drive to the bay Installing a Memory Module Installing an Expansion Card Replacing the Power Supply Unit Replacing the Power Supply Unit Position of battery Replacing the BatteryReplacing the Battery Technical Information Your PC’s BiosSetup Program Menus HP Setup ProgramEntering the Setup Program Setting System Defaults Manually Clearing Cmos and Passwords Clearing Your PC’s Cmos Bios SettingsClearing Cmos Using the Setup Program Cmos SwitchUpdating Your PC’s Bios Your PC’s BiosTechnical Characteristics Technical Characteristics Other Services International WarrantyDeclaration of Conformity Regulatory InformationHinweis für Deutschland Geräuschemission Safety Warning for the USA and CanadaFCC for USA only Part 68 FCC Compliance Statement USA Telecom Regulatory StatementsPAN European Regulatory Note Industry of Canada NoticeNEW Zealand Telecom Warnings Recycling your PC Recycling your PCGeneral HP Hardware WarrantyProof of Purchase and Warranty Period HP Hardware Warranty Options Year On-Site Service HP Validation and Service Options HP Telephone Support Services Obtaining On-Site Service Obtaining Return for Repair Service HP Software HP Software Limited WarrantyHP Software License Agreement HP Software License AgreementHP Software License Agreement HP Year 2000 Warranty International WarrantyNorth & Latin America Asia Pacific HP Customer Care Center Phone NumbersWWW Other Services100 Index 102 Page Warranty Entitlement Information
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