HP BrioBA410 manual My HP Brio Detects an Error at Startup, Memory Test Error

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My HP Brio Detects an Error at Startup

My HP Brio Detects an Error at Startup

When your PC starts up, it tests your hardware configuration for any problems. Your PC may emit a series of distinct loud beeps if a problem is found during the very early stages of startup.

The BIOS in your PC then performs a Power-on Self Test (POST). If a problem is detected during POST, an error is displayed on your monitor.

If you hear a series of beeps, you should count them as this will help you detect the cause of the problem. Here are some examples:

•1 = absent or incorrectly connected processor

•2 = power supply in protected mode

•3 = memory failure detection

•4 = video card failure

If you miss the beep code, turn off the PC, then press and hold in the On/Off button for a few seconds and listen for the signal again.

This section describes what to do if your PC encounters a startup error.

Memory Test Error

Note: this error is indicated by a series of beeps while the screen remains blank

Have you checked that...

The PC’s memory modules are installed correctly

The PC’s memory modules are working

Ö

Ö

How

1Disconnect the power cord.

2Remove the PC’s main cover (refer to page 49) and power supply (refer to page 51).

3Check the memory modules are correctly installed, of the correct type and in the correct sockets (refer to page 65).

4Close the PC, reconnect the power cord and check that the PC boots (starts).

1Disconnect the power cord.

2Remove the PC’s main cover (refer to page 49) and power supply (refer to page 51).

3Replace the memory modules by known working memory modules from the same model of PC (refer to page 65).

4Close the PC, reconnect the power cord and check that the PC boots (starts).

Advanced Troubleshooting

Have you checked that...

You are using the latest BIOS for your PC

Ö

If the problem persists, contact your authorized support provider

How

Download the latest BIOS and instructions for its installation from HP’s Web at:

www.hp.com/go/briosupport

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Contents Brio BA410 Page HP Brio Guide Upgrading and Replacing HP Brio Hardware Technical Information Regulatory, Warranty and SupportChoosing a Comfortable Workspace Important Safety InformationInformation on the HP Brio Support Web Site HP Brio Information RoadmapHP Brio Guide Your PC’s Online HP Brio CenterImportant Ergonomic Information Setting Up Your HP Brio Number may vary Unpacking the PC and MonitorConnecting Devices to Your HP Brio PC Black USB is supported Connecting Other EquipmentTurquoise Light blueFor Windows 98 Users Setting the Country for Your ModemChecking Settings for the 56K V90 External USB Modem Checking Settings for the 56K V90 Internal PCI ModemPreparing Your Work Environment Comfort and Safety ChecklistOverall Your Work PostureComfort and Safety Checklist Getting Started with Your HP Brio Starting Your HP Brio Setting Up WindowsStopping Your HP Brio Waking Your HP Brio from a Sleep StateRecycle bin stores files temporarily before they are deleted Your PC’s DesktopHP Brio Center-Your Desktop Assistant Windows Tour Using Your HP Brio PCTry this first Fix a ProblemFinding Information on the Web Using Your SoftwareSecuring Your HP Brio What to Do First If You Have a ProblemEither What to Do FirstMy HP Brio Doesn’t Start Properly HP Brio Doesn’t Power OnPC Hangs and Emits Beeps During Startup Power-On Self Test Detects an ErrorPC Freezes All of a Sudden My HP Brio Isn’t Working ProperlyMy PC Has Become Slow What Kind of Problem Is It?Is My Problem Hardware or Software Related? Can’t Shut Down My PCDownload the latest driver from HP’s Web at Hardware ProblemsKeyboard Doesn’t Work Properly Check all keys are at the same height, and none are stuckSystem’s documentation ResolutionMonitor Doesn’t Work Properly Compatible with your monitorProgram Hard disk drive has been detected There’s a Problem with the Hard DiskAsk for a replacement hard drive Disk is not damaged in some wayDrive’s power and data cables are correctly connected Advanced Troubleshooting How There’s a Problem with the CD-ROM, CD-RW or DVD DriveCD-ROM, CD-RW or DVD Drive Doesn’t Open DVD Drive Doesn’t Play DVD VideoPrinter is on There is paper in the printer This setting should be AutoCorrect printer driver is installed Printer Doesn’t WorkInternal devices Newly Installed Device Is Not RecognizedModem Doesn’t Work Expansion cardsPower Light Is On But My Software Won’t Run Software ProblemsDate and Time are Wrong Can configure the keyboard Problems Using the Euro SymbolSupport this feature SymbolNew Add-On Sound Card Does Not Work My HP Brio Has an Audio Sound ProblemNo Sound When Playing a Multimedia or Audio CD No Sound When Running ApplicationsPC Hangs While Recording There Is a Humming NoiseNo Output From 8 or 16 Bit Digitized Sounds Audio Input From Microphone Too LowMemory Test Error My HP Brio Detects an Error at StartupPC’s memory modules are installed correctly Keyboard is working Keyboard port is working Keyboard Test ErrorSwitch off the PC Keyboard cable is correctly connected ÖFloppy drive is working Floppy Drive Test ErrorDrive is correctly configured in the PC’s Close the PC then switch it on and check it worksCheck the drive is enabled and the correct type is selected Hard Disk, DVD or CD-ROM Drive Test ErrorHard disk, DVD or CD-ROM drive is working Cmos Test Error Turn on or restart the PC Serial or Parallel Port Test ErrorOther Configuration Problems Or forgotten to switch it onNeed More Help? FAQsWhat Is e-DiagTools For? HP Hardware Diagnostics e-DiagToolsHow Do I Run e-DiagTools? HP Brio Assist CD-ROM Drivers & Utilities Using the HP Brio Assist CD-ROMsHP Brio Assist CD-ROM System Recovery HP Brio Assist CD-ROMRunning HP e-DiagTools Manually Reinstalling DriversInformation on Your Warranty and Customer Care Centers Support and Information ServicesSupport and Information Services Upgrading and Replacing HP Brio Hardware Inside the Computer Important Before You StartTo Replace the Main Cover Accessing Internal ComponentsRemoving and Replacing the Main Cover To Remove the Main CoverAccessing Internal Components To Remove the Power Supply Removing and Replacing the Power Supply UnitTo Replace the Power Supply To Remove the Side Panel Removing and Replacing the Side PanelTo Replace the Side Panel To Remove the Front Panel Removing and Replacing the Front PanelTo Replace the Front Panel Replacing the System Board Attach the seven screws Cables and Connectors in Your PC Replacing a Processor Replacing the Floppy Drive Replacing the Hard Drive Replacing the Hard Drive Replacing a CD-ROM or DVD Drive in the Top Bay Installing an Expansion Bay DriveInstalling a Drive in the Lower Expansion Bay Tighten the four screws that fasten the drive to the bay Installing a Memory Module Installing an Expansion Card Replacing the Power Supply Unit Replacing the Power Supply Unit Position of battery Replacing the BatteryReplacing the Battery Technical Information Your PC’s BiosEntering the Setup Program HP Setup ProgramSetup Program Menus Setting System Defaults Clearing Cmos Using the Setup Program Clearing Your PC’s Cmos Bios SettingsManually Clearing Cmos and Passwords Cmos SwitchUpdating Your PC’s Bios Your PC’s BiosTechnical Characteristics Technical Characteristics Other Services International WarrantyDeclaration of Conformity Regulatory InformationFCC for USA only Safety Warning for the USA and CanadaHinweis für Deutschland Geräuschemission Part 68 FCC Compliance Statement USA Telecom Regulatory StatementsPAN European Regulatory Note Industry of Canada NoticeNEW Zealand Telecom Warnings Recycling your PC Recycling your PCGeneral HP Hardware WarrantyProof of Purchase and Warranty Period HP Hardware Warranty Options Year On-Site Service HP Validation and Service Options HP Telephone Support Services Obtaining On-Site Service Obtaining Return for Repair Service HP Software HP Software Limited WarrantyHP Software License Agreement HP Software License AgreementHP Software License Agreement HP Year 2000 Warranty International WarrantyNorth & Latin America Asia Pacific HP Customer Care Center Phone NumbersWWW Other Services100 Index 102 Page Warranty Entitlement Information