HP BrioBA410 Keyboard Test Error, Keyboard cable is correctly connected Ö, Switch off the PC

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My HP Brio Detects an Error at Startup

Keyboard Test Error

Have you checked that...

The keyboard cable is correctly connected Ö

The keyboard is clean and keys are not stuck	Ö
down	Ö
The keyboard is working	Ö
The keyboard is working
	Ö
The keyboard port is working	Ö
The keyboard port is working

You are using the latest BIOS for your PC

Ö

If the problem persists, contact your authorized support provider

How

1Switch off the PC.

2Plug the cables into the correct connectors on the back of the PC (you may have problems if you connect the mouse to the keyboard connector).

Check all keys are at the same height, and none are stuck (keyboard)

1Switch off the PC.

2Replace the keyboard by a known working unit.

3Switch on the PC, and check it works.

Run e-DiagTools. Refer to page 42.

1Disconnect the keyboard from the PC.

2Attach the keyboard to another PC of the same model.

3If the keyboard works you may need a new system board. Contact your authorized support provider.

Download the latest BIOS and instructions for its installation from HP’s Web at:

www.hp.com/go/briosupport

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Contents Brio BA410 Page HP Brio Guide Upgrading and Replacing HP Brio Hardware Regulatory, Warranty and Support Technical InformationImportant Safety Information Choosing a Comfortable WorkspaceHP Brio Information Roadmap HP Brio GuideYour PC’s Online HP Brio Center Information on the HP Brio Support Web SiteImportant Ergonomic Information Setting Up Your HP Brio Unpacking the PC and Monitor Number may varyConnecting Devices to Your HP Brio PC Connecting Other Equipment TurquoiseLight blue Black USB is supportedSetting the Country for Your Modem Checking Settings for the 56K V90 External USB ModemChecking Settings for the 56K V90 Internal PCI Modem For Windows 98 UsersComfort and Safety Checklist Preparing Your Work EnvironmentYour Work Posture OverallComfort and Safety Checklist Getting Started with Your HP Brio Setting Up Windows Starting Your HP BrioWaking Your HP Brio from a Sleep State Stopping Your HP BrioYour PC’s Desktop Recycle bin stores files temporarily before they are deletedHP Brio Center-Your Desktop Assistant Using Your HP Brio PC Windows TourFix a Problem Try this firstSecuring Your HP Brio Using Your SoftwareFinding Information on the Web If You Have a Problem What to Do FirstWhat to Do First EitherHP Brio Doesn’t Power On My HP Brio Doesn’t Start ProperlyPower-On Self Test Detects an Error PC Hangs and Emits Beeps During StartupMy HP Brio Isn’t Working Properly PC Freezes All of a SuddenWhat Kind of Problem Is It? Is My Problem Hardware or Software Related?Can’t Shut Down My PC My PC Has Become SlowHardware Problems Keyboard Doesn’t Work ProperlyCheck all keys are at the same height, and none are stuck Download the latest driver from HP’s Web atResolution Monitor Doesn’t Work ProperlyCompatible with your monitor System’s documentationThere’s a Problem with the Hard Disk Ask for a replacement hard driveDisk is not damaged in some way Program Hard disk drive has been detectedDrive’s power and data cables are correctly connected There’s a Problem with the CD-ROM, CD-RW or DVD Drive Advanced Troubleshooting HowDVD Drive Doesn’t Play DVD Video CD-ROM, CD-RW or DVD Drive Doesn’t OpenThis setting should be Auto Correct printer driver is installedPrinter Doesn’t Work Printer is on There is paper in the printerNewly Installed Device Is Not Recognized Modem Doesn’t WorkExpansion cards Internal devicesDate and Time are Wrong Software ProblemsPower Light Is On But My Software Won’t Run Problems Using the Euro Symbol Support this featureSymbol Can configure the keyboardMy HP Brio Has an Audio Sound Problem No Sound When Playing a Multimedia or Audio CDNo Sound When Running Applications New Add-On Sound Card Does Not WorkThere Is a Humming Noise No Output From 8 or 16 Bit Digitized SoundsAudio Input From Microphone Too Low PC Hangs While RecordingPC’s memory modules are installed correctly My HP Brio Detects an Error at StartupMemory Test Error Keyboard Test Error Switch off the PCKeyboard cable is correctly connected Ö Keyboard is working Keyboard port is workingFloppy Drive Test Error Drive is correctly configured in the PC’sClose the PC then switch it on and check it works Floppy drive is workingHard disk, DVD or CD-ROM drive is working Hard Disk, DVD or CD-ROM Drive Test ErrorCheck the drive is enabled and the correct type is selected Cmos Test Error Serial or Parallel Port Test Error Other Configuration ProblemsOr forgotten to switch it on Turn on or restart the PCFAQs Need More Help?How Do I Run e-DiagTools? HP Hardware Diagnostics e-DiagToolsWhat Is e-DiagTools For? Using the HP Brio Assist CD-ROMs HP Brio Assist CD-ROM System RecoveryHP Brio Assist CD-ROM HP Brio Assist CD-ROM Drivers & UtilitiesManually Reinstalling Drivers Running HP e-DiagToolsSupport and Information Services Information on Your Warranty and Customer Care CentersSupport and Information Services Upgrading and Replacing HP Brio Hardware Important Before You Start Inside the ComputerAccessing Internal Components Removing and Replacing the Main CoverTo Remove the Main Cover To Replace the Main CoverAccessing Internal Components Removing and Replacing the Power Supply Unit To Remove the Power SupplyTo Replace the Power Supply To Replace the Side Panel Removing and Replacing the Side PanelTo Remove the Side Panel To Replace the Front Panel Removing and Replacing the Front PanelTo Remove the Front Panel Replacing the System Board Attach the seven screws Cables and Connectors in Your PC Replacing a Processor Replacing the Floppy Drive Replacing the Hard Drive Replacing the Hard Drive Installing an Expansion Bay Drive Replacing a CD-ROM or DVD Drive in the Top BayInstalling a Drive in the Lower Expansion Bay Tighten the four screws that fasten the drive to the bay Installing a Memory Module Installing an Expansion Card Replacing the Power Supply Unit Replacing the Power Supply Unit Replacing the Battery Position of batteryReplacing the Battery Your PC’s Bios Technical InformationSetup Program Menus HP Setup ProgramEntering the Setup Program Setting System Defaults Manually Clearing Cmos and Passwords Clearing Your PC’s Cmos Bios SettingsClearing Cmos Using the Setup Program Switch CmosYour PC’s Bios Updating Your PC’s BiosTechnical Characteristics Technical Characteristics International Warranty Other ServicesRegulatory Information Declaration of ConformityHinweis für Deutschland Geräuschemission Safety Warning for the USA and CanadaFCC for USA only Telecom Regulatory Statements Part 68 FCC Compliance Statement USAIndustry of Canada Notice PAN European Regulatory NoteNEW Zealand Telecom Warnings Recycling your PC Recycling your PCHP Hardware Warranty GeneralProof of Purchase and Warranty Period HP Hardware Warranty Options Year On-Site Service HP Validation and Service Options HP Telephone Support Services Obtaining On-Site Service Obtaining Return for Repair Service HP Software Limited Warranty HP SoftwareHP Software License Agreement HP Software License AgreementHP Software License Agreement International Warranty HP Year 2000 WarrantyHP Customer Care Center Phone Numbers North & Latin America Asia PacificOther Services WWW100 Index 102 Page Warranty Entitlement Information