HP BrioBA410 manual HP Customer Care Center Phone Numbers, North & Latin America Asia Pacific

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HP Customer Care Center Phone Numbers

HP Customer Care Center Phone Numbers

HP Customer Care Centers can help you solve hardware issues related to HP products and, if necessary, initiate appropriate service procedures. In the U.S.A, telephone support is available 24 hours a day, 7 days a week. Elsewhere, it is available during normal office hours.

North & Latin America			Asia Pacific
Argentina	(541) 778 8380		Australia	(+61-3) 8877-8000
Brazil	(011) 3747 7799 (Sao Paulo)		China	+86 (0) 10 6564 5959
	0800 157751 (other Locations)			(800) 810-5959
Canada	905-206-4663		Hong Kong	(+852) 800-96-7729
Chile	800 360 999		India	(+91-11) 682-6035
Mexico	800 427 6684		Indonesia	(+62-21) 350-3408
United States	(970) 635-1000		Japan	(+81-3) 3335-8333
Venezuela	800 47 888 (Caracas 207 8488)		Korea, Republic	(+82-2) 3270-0700
			of	080 999 0700 (outside Seoul only)
Europe, Middle East & Africa			Malaysia	(+60-3) 295-2566
Austria	(+43)	0711 420 10 80	Penang	1 300 88 00 28
Belgium	Dutch (+32) 02 626 88 06		New Zealand	(+64-9) 356-6640
	French (+32) 02 626 88 07
Denmark	(+45)	39 29 40 99	Philippines	(+63-2) 867-3551
English International	(+44)	0171 512 52 02	Singapore	(+65) 272-5300
Finland	(+358) 0203 472 88		Taiwan	(+886) 2- 2717-0055
France	(+33)	01 43 62 34 34	Thailand	(+66-2) 661-4000
Germany	(+49)	0180 525 81 43 (24PF/min)	Viet Nam	(+84-8) 823-4530
Israel	Tel. (+972) 9-9524848
	Fax. (+972) 0 9 9524849
Italy	(+39)	02-264 10350
Netherlands	(+31)	020 606 87 51
Norway	(+47)	22 11 62 99
Poland	Tel. (+48) 22 519 0600; Fax. (+48) 22 519 0601
Portugal	+(351) 21 317 6333
Russian Federation	(+7) 095 797 3520 (Moscow)
	(+7) 812 346 7997(St-Peter)
	Fax. (+7) 095 916 98 35

South Africa	(+27)	11 258 9301 (outside RSA)
	086 000 1030 (inside RSA)
Spain	(+34)	902 32 11 23
Sweden	(+46)	08 619 21 70
Switzerland	(+41)	084 880 11 11
Turkey	(+90)	212-221 6969
United Kingdom	(+44)	0870 842 2339

Note: for the most up-to-date list of customer care

center numbers, go to: www.hp.com/go/briosupport and select “Assistance”.

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Contents Brio BA410 Page HP Brio Guide Upgrading and Replacing HP Brio Hardware Regulatory, Warranty and Support Technical InformationImportant Safety Information Choosing a Comfortable WorkspaceYour PC’s Online HP Brio Center HP Brio Information RoadmapHP Brio Guide Information on the HP Brio Support Web SiteImportant Ergonomic Information Setting Up Your HP Brio Unpacking the PC and Monitor Number may varyConnecting Devices to Your HP Brio PC Light blue Connecting Other EquipmentTurquoise Black USB is supportedChecking Settings for the 56K V90 Internal PCI Modem Setting the Country for Your ModemChecking Settings for the 56K V90 External USB Modem For Windows 98 UsersComfort and Safety Checklist Preparing Your Work EnvironmentYour Work Posture OverallComfort and Safety Checklist Getting Started with Your HP Brio Setting Up Windows Starting Your HP BrioWaking Your HP Brio from a Sleep State Stopping Your HP BrioYour PC’s Desktop Recycle bin stores files temporarily before they are deletedHP Brio Center-Your Desktop Assistant Using Your HP Brio PC Windows TourFix a Problem Try this firstFinding Information on the Web Using Your SoftwareSecuring Your HP Brio If You Have a Problem What to Do FirstWhat to Do First EitherHP Brio Doesn’t Power On My HP Brio Doesn’t Start ProperlyPower-On Self Test Detects an Error PC Hangs and Emits Beeps During StartupMy HP Brio Isn’t Working Properly PC Freezes All of a SuddenCan’t Shut Down My PC What Kind of Problem Is It?Is My Problem Hardware or Software Related? My PC Has Become SlowCheck all keys are at the same height, and none are stuck Hardware ProblemsKeyboard Doesn’t Work Properly Download the latest driver from HP’s Web atCompatible with your monitor ResolutionMonitor Doesn’t Work Properly System’s documentationDisk is not damaged in some way There’s a Problem with the Hard DiskAsk for a replacement hard drive Program Hard disk drive has been detectedDrive’s power and data cables are correctly connected There’s a Problem with the CD-ROM, CD-RW or DVD Drive Advanced Troubleshooting HowDVD Drive Doesn’t Play DVD Video CD-ROM, CD-RW or DVD Drive Doesn’t OpenPrinter Doesn’t Work This setting should be AutoCorrect printer driver is installed Printer is on There is paper in the printerExpansion cards Newly Installed Device Is Not RecognizedModem Doesn’t Work Internal devicesPower Light Is On But My Software Won’t Run Software ProblemsDate and Time are Wrong Symbol Problems Using the Euro SymbolSupport this feature Can configure the keyboardNo Sound When Running Applications My HP Brio Has an Audio Sound ProblemNo Sound When Playing a Multimedia or Audio CD New Add-On Sound Card Does Not WorkAudio Input From Microphone Too Low There Is a Humming NoiseNo Output From 8 or 16 Bit Digitized Sounds PC Hangs While RecordingMemory Test Error My HP Brio Detects an Error at StartupPC’s memory modules are installed correctly Keyboard cable is correctly connected Ö Keyboard Test ErrorSwitch off the PC Keyboard is working Keyboard port is workingClose the PC then switch it on and check it works Floppy Drive Test ErrorDrive is correctly configured in the PC’s Floppy drive is workingCheck the drive is enabled and the correct type is selected Hard Disk, DVD or CD-ROM Drive Test ErrorHard disk, DVD or CD-ROM drive is working Cmos Test Error Or forgotten to switch it on Serial or Parallel Port Test ErrorOther Configuration Problems Turn on or restart the PCFAQs Need More Help?What Is e-DiagTools For? HP Hardware Diagnostics e-DiagToolsHow Do I Run e-DiagTools? HP Brio Assist CD-ROM Using the HP Brio Assist CD-ROMsHP Brio Assist CD-ROM System Recovery HP Brio Assist CD-ROM Drivers & UtilitiesManually Reinstalling Drivers Running HP e-DiagToolsSupport and Information Services Information on Your Warranty and Customer Care CentersSupport and Information Services Upgrading and Replacing HP Brio Hardware Important Before You Start Inside the ComputerTo Remove the Main Cover Accessing Internal ComponentsRemoving and Replacing the Main Cover To Replace the Main CoverAccessing Internal Components Removing and Replacing the Power Supply Unit To Remove the Power SupplyTo Replace the Power Supply To Remove the Side Panel Removing and Replacing the Side PanelTo Replace the Side Panel To Remove the Front Panel Removing and Replacing the Front PanelTo Replace the Front Panel Replacing the System Board Attach the seven screws Cables and Connectors in Your PC Replacing a Processor Replacing the Floppy Drive Replacing the Hard Drive Replacing the Hard Drive Installing an Expansion Bay Drive Replacing a CD-ROM or DVD Drive in the Top BayInstalling a Drive in the Lower Expansion Bay Tighten the four screws that fasten the drive to the bay Installing a Memory Module Installing an Expansion Card Replacing the Power Supply Unit Replacing the Power Supply Unit Replacing the Battery Position of batteryReplacing the Battery Your PC’s Bios Technical InformationEntering the Setup Program HP Setup ProgramSetup Program Menus Setting System Defaults Clearing Cmos Using the Setup Program Clearing Your PC’s Cmos Bios SettingsManually Clearing Cmos and Passwords Switch CmosYour PC’s Bios Updating Your PC’s BiosTechnical Characteristics Technical Characteristics International Warranty Other ServicesRegulatory Information Declaration of ConformityFCC for USA only Safety Warning for the USA and CanadaHinweis für Deutschland Geräuschemission Telecom Regulatory Statements Part 68 FCC Compliance Statement USAIndustry of Canada Notice PAN European Regulatory NoteNEW Zealand Telecom Warnings Recycling your PC Recycling your PCHP Hardware Warranty GeneralProof of Purchase and Warranty Period HP Hardware Warranty Options Year On-Site Service HP Validation and Service Options HP Telephone Support Services Obtaining On-Site Service Obtaining Return for Repair Service HP Software Limited Warranty HP SoftwareHP Software License Agreement HP Software License AgreementHP Software License Agreement International Warranty HP Year 2000 WarrantyHP Customer Care Center Phone Numbers North & Latin America Asia PacificOther Services WWW100 Index 102 Page Warranty Entitlement Information