HP BrioBA410 manual HP Validation and Service Options

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HP Hardware Warranty

1-Year Limited Hardware Warranty:

1-Year On-Site Service

•On-site service for the central processor unit, including free parts exchange and labor, provided by an HP Sales and Service Center representative or an HP Authorized Support Provider representative, during the one-year product warranty period.

•Free parts exchange service for the central processor unit, keyboard, and mouse, provided by an HP Sales and Service Center or an HP Authorized Support Provider, during the one-year product warranty period.

1-Year Limited Hardware Warranty:

1-Year Free Parts Exchange Service

•Free parts exchange service for the central processor unit, keyboard and mouse provided by an HP Sales and Service Center or an HP Authorized Support Provider, during the one-year product warranty period.

30-Day Limited Hardware Warranty:

30-day Free Parts Exchange or Product Return Service

•Free parts exchange service or return of the entire product, including keyboard and mouse within 30 days of product purchase, to the HP Authorized Support Provider from where the product was purchased. You may be asked for proof of purchase date.

HP Validation and Service Options

If HP receives notice of a defect in your HP hardware product during the hardware product’s warranty period, HP or its designate may, at its option and depending on warranty entitlement:

1Repair the parts which prove to be defective OR

2Replace the parts which prove to be defective OR

3Provide you, the end-user customer, with the appropriate part(s) required for repair. In this event, HP may:

•Provide you with written instructions for replacing the defective part(s).

•Provide free telephone assistance for installation of the replacement component.

•Prepay shipping charges, duties, and taxes for replacement parts sent to you as well as for any parts that HP asks to be returned. You will be billed for any defective part(s) not returned as requested by HP.

Note HP reserves the right to validate any claims of defective products or components before repairing or replacing such products or components.

Obtaining Warranty Service

Customer Responsibilities Before Contacting HP

Before contacting HP for warranty service for your HP product, please prepare by:

•Consulting the troubleshooting section of your User’s Guide.

•Running the diagnostic software (if installed on your system) to diagnose your product and to obtain information that will be requested by a support agent.

•Troubleshooting your system using support information provided on the HP Worldwide

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Contents Brio BA410 Page HP Brio Guide Upgrading and Replacing HP Brio Hardware Regulatory, Warranty and Support Technical InformationImportant Safety Information Choosing a Comfortable WorkspaceYour PC’s Online HP Brio Center HP Brio Information RoadmapHP Brio Guide Information on the HP Brio Support Web SiteImportant Ergonomic Information Setting Up Your HP Brio Unpacking the PC and Monitor Number may varyConnecting Devices to Your HP Brio PC Light blue Connecting Other EquipmentTurquoise Black USB is supportedChecking Settings for the 56K V90 Internal PCI Modem Setting the Country for Your ModemChecking Settings for the 56K V90 External USB Modem For Windows 98 UsersComfort and Safety Checklist Preparing Your Work EnvironmentYour Work Posture OverallComfort and Safety Checklist Getting Started with Your HP Brio Setting Up Windows Starting Your HP BrioWaking Your HP Brio from a Sleep State Stopping Your HP BrioYour PC’s Desktop Recycle bin stores files temporarily before they are deletedHP Brio Center-Your Desktop Assistant Using Your HP Brio PC Windows TourFix a Problem Try this firstSecuring Your HP Brio Using Your SoftwareFinding Information on the Web If You Have a Problem What to Do FirstWhat to Do First EitherHP Brio Doesn’t Power On My HP Brio Doesn’t Start ProperlyPower-On Self Test Detects an Error PC Hangs and Emits Beeps During StartupMy HP Brio Isn’t Working Properly PC Freezes All of a SuddenCan’t Shut Down My PC What Kind of Problem Is It?Is My Problem Hardware or Software Related? My PC Has Become SlowCheck all keys are at the same height, and none are stuck Hardware ProblemsKeyboard Doesn’t Work Properly Download the latest driver from HP’s Web atCompatible with your monitor ResolutionMonitor Doesn’t Work Properly System’s documentationDisk is not damaged in some way There’s a Problem with the Hard DiskAsk for a replacement hard drive Program Hard disk drive has been detectedDrive’s power and data cables are correctly connected There’s a Problem with the CD-ROM, CD-RW or DVD Drive Advanced Troubleshooting HowDVD Drive Doesn’t Play DVD Video CD-ROM, CD-RW or DVD Drive Doesn’t OpenPrinter Doesn’t Work This setting should be AutoCorrect printer driver is installed Printer is on There is paper in the printerExpansion cards Newly Installed Device Is Not RecognizedModem Doesn’t Work Internal devicesDate and Time are Wrong Software ProblemsPower Light Is On But My Software Won’t Run Symbol Problems Using the Euro SymbolSupport this feature Can configure the keyboardNo Sound When Running Applications My HP Brio Has an Audio Sound ProblemNo Sound When Playing a Multimedia or Audio CD New Add-On Sound Card Does Not WorkAudio Input From Microphone Too Low There Is a Humming NoiseNo Output From 8 or 16 Bit Digitized Sounds PC Hangs While RecordingPC’s memory modules are installed correctly My HP Brio Detects an Error at StartupMemory Test Error Keyboard cable is correctly connected Ö Keyboard Test ErrorSwitch off the PC Keyboard is working Keyboard port is workingClose the PC then switch it on and check it works Floppy Drive Test ErrorDrive is correctly configured in the PC’s Floppy drive is workingHard disk, DVD or CD-ROM drive is working Hard Disk, DVD or CD-ROM Drive Test ErrorCheck the drive is enabled and the correct type is selected Cmos Test Error Or forgotten to switch it on Serial or Parallel Port Test ErrorOther Configuration Problems Turn on or restart the PCFAQs Need More Help?How Do I Run e-DiagTools? HP Hardware Diagnostics e-DiagToolsWhat Is e-DiagTools For? HP Brio Assist CD-ROM Using the HP Brio Assist CD-ROMsHP Brio Assist CD-ROM System Recovery HP Brio Assist CD-ROM Drivers & UtilitiesManually Reinstalling Drivers Running HP e-DiagToolsSupport and Information Services Information on Your Warranty and Customer Care CentersSupport and Information Services Upgrading and Replacing HP Brio Hardware Important Before You Start Inside the ComputerTo Remove the Main Cover Accessing Internal ComponentsRemoving and Replacing the Main Cover To Replace the Main CoverAccessing Internal Components Removing and Replacing the Power Supply Unit To Remove the Power SupplyTo Replace the Power Supply To Replace the Side Panel Removing and Replacing the Side PanelTo Remove the Side Panel To Replace the Front Panel Removing and Replacing the Front PanelTo Remove the Front Panel Replacing the System Board Attach the seven screws Cables and Connectors in Your PC Replacing a Processor Replacing the Floppy Drive Replacing the Hard Drive Replacing the Hard Drive Installing an Expansion Bay Drive Replacing a CD-ROM or DVD Drive in the Top BayInstalling a Drive in the Lower Expansion Bay Tighten the four screws that fasten the drive to the bay Installing a Memory Module Installing an Expansion Card Replacing the Power Supply Unit Replacing the Power Supply Unit Replacing the Battery Position of batteryReplacing the Battery Your PC’s Bios Technical InformationSetup Program Menus HP Setup ProgramEntering the Setup Program Setting System Defaults Manually Clearing Cmos and Passwords Clearing Your PC’s Cmos Bios SettingsClearing Cmos Using the Setup Program Switch CmosYour PC’s Bios Updating Your PC’s BiosTechnical Characteristics Technical Characteristics International Warranty Other ServicesRegulatory Information Declaration of ConformityHinweis für Deutschland Geräuschemission Safety Warning for the USA and CanadaFCC for USA only Telecom Regulatory Statements Part 68 FCC Compliance Statement USAIndustry of Canada Notice PAN European Regulatory NoteNEW Zealand Telecom Warnings Recycling your PC Recycling your PCHP Hardware Warranty GeneralProof of Purchase and Warranty Period HP Hardware Warranty Options Year On-Site Service HP Validation and Service Options HP Telephone Support Services Obtaining On-Site Service Obtaining Return for Repair Service HP Software Limited Warranty HP SoftwareHP Software License Agreement HP Software License AgreementHP Software License Agreement International Warranty HP Year 2000 WarrantyHP Customer Care Center Phone Numbers North & Latin America Asia PacificOther Services WWW100 Index 102 Page Warranty Entitlement Information
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