What the lights mean, Troubleshooting and FAQ

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If you are using another set of headphones other than the supplied Jabra model, please note that differences in impedance and sensitivity might limit or increase the maximum volume output level. An impedance level of 16 Ohm is recommended for the best performance. However, always use extra precaution when using another set of headphones than the original Jabra model.

7. What the lights mean

What you see	What does it mean
Flashing green light	Flashing every 5 seconds: On, but not paired
	to a phone
Flashing blue light	Flashing every 3 seconds: Active on a call/talking
Flashing blue light	Flashing every 5 seconds: Paired to a phone
Flashing lights in	Flashing every second: Incoming call
different colors
Flashing purple light	Flashing every 3 seconds: Music streaming
Flashing red light	Running low on battery
Solid red light	Charging
Solid green light	Fully charged
Solid blue light	In pairing mode – see section 3

8. Troubleshooting and FAQ

I hear crackling noises

Bluetooth is a radio technology which means it is sensitive to objects between the headset and the device it is connected to. You should be able to have up to 10 metres (33 feet) of distance between the headset and the con- nected device when there are no major objects in the way (walls, etc.).

I cannot hear the phone call in the headset

•Increase the volume on the Jabra BT320s.

•Ensure that the headset is paired to your phone.

•Make sure your phone is connected to the headset in the phone’s menu or by tapping the Answer/End button on the Jabra BT320s

I have pairing problems

You may have deleted your pairing connection in your mobile phone – follow the pairing instructions in section 3.

I cannot use Reject call, Call on hold, Redial or Voice dialling

These features are dependent on your phone supporting them, please con- sult your phone's manual for details.

I cannot hear music in the headset

•Increase the volume on your device.

•Ensure that the headset is paired to your Bluetooth enabled device.

•Make sure that the Jabra BT320s is charged

I have problems streaming in stereo from my music device (mobile phone, PC, MP3-player etc.)

Make sure the other device supports Bluetooth 1.1 or 1.2 including the Advanced Audio Distribution Profile (A2DP), otherwise it will not work. Please consult the user manual of the device you are using for how to pair it to a Bluetooth Stereo headset.

I can hear stereo but the music control buttons do not work

The connected device must support the Bluetooth profile for remote control, AVRCP to make the music control buttons work. Please consult your device's user manual.

The indicator lights (LED) are not working:

Simultaneously press the Play/Pause/Stop and the Skip Back button to turn the indicator lights on or off.

When active on a phone call, the caller cannot hear me: Simultaneously press the volume + and – button to mute/un-mute the microphone when active on a phone call.

9. Need more help?

See the back side cover for your country’s support details.

10. Taking Care of your headset

Always store the Jabra BT320s with the power off and safely protected..

Avoid storage at extreme temperatures (above 45°C/113°F – including direct sunlight – or below -10°C/14°F). This can shorten battery life and may affect operation. High temperatures may also degrade performance.

If exposed to water or other liquids, the device should be wiped clean from any traces of water.